NCR

MAY 2, 2017

Discussing Atom’s approach of allowing customers to choose their own logo and color scheme within the app, Mr Bromley said this was significant on more than an aesthetic level. ” Can banks be personal without branches? .” ” Can banks be personal without branches? Image: iStock/diego_cervo.

Customer Experience 75

Customer Experience Industry Operations Technology 75

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

MARCH 28, 2024

Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers. Jack Henry continues to build out its Banno platform from a prior acquisition and is rapidly moving its customer base away from the NetTeller internet platform.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

FEBRUARY 28, 2020

“We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. Net income CAGR was 8.2

Capital 209

Capital ATM Customer Experience Cards 209

Banking 2020

FEBRUARY 1, 2016

Without those personal relationships to foster loyalty, banks have to find a way to digitize that feeling of being known and understood — if they want to have any hope of maintaining customer satisfaction. At an absolute minimum, a mobile component has to augment — seamlessly — a bank’s website and in-branch offerings.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

The Financial Brand

SEPTEMBER 13, 2021

The shift to an online landscape revolutionized banking. The post People Love Digital Banking, But Will They Surrender All Their Data? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The industry is evolving how it shares data but consumers aren't prepared.

Digital Banking 43

Digital Banking Data Banking Trends Analysis 43

The Financial Brand

APRIL 27, 2021

Power finds mobile and online banking consumers that relied solely on remote channels missed extra communication branch visits provide. The post Pandemic’s Acceleration of Digital Banking Exposes Rough Spots appeared first on The Financial Brand.

Digital Banking 32

Digital Banking Branding Mobile Online 32

NCR

APRIL 16, 2018

One of the defining characteristics of the Gulf region’s financial services industry is that it is overbanked, with a disproportionately high number of competing providers for the available customer base. Digital demands. The post Why getting digital banking right could prove vital in the Gulf appeared first on Banking.com.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

The Financial Brand

APRIL 1, 2021

The digital game has changed – employees and consumers need to understand the basics and the full capabilities of mobile and online banking. The post Activating Digital Banking: It’s Do or Die (or Be Left Behind) appeared first on The Financial Brand.

Digital Banking 32

Digital Banking Branding Mobile Online 32

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. This is where Cisco technology can help. Empower the branch. No latte needed.

America 109

America Customer Experience Operations Survey 109

The Financial Brand

SEPTEMBER 21, 2020

Customer experience is more than a great mobile app. Your digital banking must be very good, but great relationships are what you want. The post Are Financial Institutions Wasting Their Time Chasing a Digital Dream? appeared first on The Financial Brand.

Customer Experience 41

Customer Experience Digital Banking Branding Mobile 41

The Financial Brand

AUGUST 23, 2020

While digital bank account opening options have increased due to COVID-19, online and mobile processes remain cumbersome. The post Digital Account Opening Options Increase, But Speed Still Lags appeared first on The Financial Brand.

Digital Banking 42

Digital Banking Branding Online Mobile 42

Insights on Business

FEBRUARY 27, 2019

Think of the changes in the past ten years in terms of how we deal with our banking needs. We moved from telephone banking to online or internet banking. It is hard to remember how we managed with the rudimentary tools of ten years ago; so turn on your imagination and wonder what banking will be like ten years from now.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. FIs must adopt fraud-fighting measures that are robust but do not create so much friction that legitimate customers find it difficult to access needed services.

Security 147

Security Fraud Survey Customer Experience 147

NCR

SEPTEMBER 28, 2016

Without even leaving the couch, customers can frequent their favorite stories online, perhaps even on their mobile device. With endless options at consumers’ fingertips, encouraging brand loyalty can become the next big challenge for financial services. Encouraging Loyalty in the Digital Age. Engagement. Personalization.

Mobile 40

Mobile Online Survey Video 40

PYMNTS

OCTOBER 22, 2018

.” Interestingly, while challenger banks and FinTech firms vow to provide small businesses with the technology they demand, banks remain the leaders in the SMB banking space, researchers said. ” Despite technical difficulties and rising competition, large banks have something the newcomers don’t.

Fintech 155

Fintech Maine Survey Regulation 155

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. In some cases, brands like Loblaw and Nike are letting shoppers use their mobile phones to pay for their purchases at their physical stores.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Chris Jundt, First State Bank & Trust.

Lending 91

Lending Community Bank Community North Dakota 91

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

William Mills

SEPTEMBER 25, 2018

They see themselves as a platform for managing digital identity, secure by biometrics. However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. banks @cashoff_uk Lina Perez, Billy Leung.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

JUNE 21, 2019

Moreover, PSCU’s SVP of Product Denise Stevens told PYMNTS in a recent interview, credit union operators can feel the direction the digital winds are blowing. Today, CUs can offer consumers an easy user interface and experience when they access their accounts on mobile, or perform a mix of functions on a phone or at an ATM.

Fintech 163

Fintech Fraud Data ATM 163

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. It doesn’t matter where you are banking, if you have a problem you want to be able to reach out at any time and get that problem solved,” Jack Lynch, chief risk officer at PSCU , told PYMNTS in a recent discussion.

Innovation 141

Innovation Fintech Fraud Security 141

Gonzobanker

DECEMBER 22, 2020

There have been many come-and-go digital banks. For a digital bank, Axos has a net interest margin twice that of Wells and BoA with an expense ratio under 2% – that helps drive a 15.5% It feels like soon we will be ordering our burger online in the drive-through and having it “delivered” at the window.

Idaho 172

Idaho Community Industry Strategy 172

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. Why the ATM is key to omnichannel.

ATM 85

ATM Mobile Strategy Fraud 85

The Financial Brand

DECEMBER 3, 2020

Satisfaction drops among a key customer segment stressed out by COVID. Online and mobile tools come up short. The post Cranky Business Customers Sound Off on Credit Card Features & Apps appeared first on The Financial Brand. Better communication would help.

Cards 29

Cards Tools Branding Mobile 29

Celent Banking

MAY 5, 2017

It seems like almost weekly I’m hearing something about a new challenger or digital-only bank brand. In late 2014, a systems upgrade lead to a number of glitches , including bill payment going down, online banking being inaccessible, and the safe-to-spend feature showing incorrect balances.

UX 125

UX Technology Groups US 125

The Financial Brand

JUNE 13, 2021

To compete with fintech lenders, traditional financial institutions must simplify internal processes and improve mobile experiences. The post Consumer Lending Transformation Requires Speed, Simplicity and a Digital Mindset appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Lending 43

Lending Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 19, 2018

Banking websites don't have to be dull. Web design pros offer tips banks and credit unions can use to transform their online experience now. The post Design Ideas Banking Execs Can Use to Amp Up Their Websites Now appeared first on The Financial Brand.

Branding 31

Branding Online Customer Experience Digital Banking 31

The Financial Brand

OCTOBER 13, 2021

Community banks and credit unions outpace megabanks and even neobanks in key areas, but that edge won't sustain those that lag in technology. The post Square, PayPal Pose Grave Threat to Community Financial Institutions appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Community 39

Community Community Bank Banking Trends Analysis 39

The Financial Brand

SEPTEMBER 17, 2020

The post Research Reveals Path to Improved CX Satisfaction Scores in Banking appeared first on The Financial Brand. Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far more.

Branding 43

Branding Mobile Branch Strategies Customer Experience 43

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM’s evolving suite of digital banking apps. Branded cards. First Name. Table of Contents.

Cards 76

Cards Mobile Strategy Branding 76

The Financial Brand

APRIL 5, 2021

Satisfaction with direct banks takes a surprising hit during the pandemic 'stress test.' The post Consumers Are Less Happy with Digital-Only Banks (Here’s Why) appeared first on The Financial Brand. The two main causes relate to all institutions.

Maine 38

Maine Branding Customer Experience Digital Banking 38

The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 39

Fintech ATM Branding Mobile 39

The Financial Brand

SEPTEMBER 20, 2020

Having some type of bank account with Amazon, Google or Walmart appeals to young adults, but many prefer to open checking accounts in person. The post Gen Z Says They’re Eager to Use a Big Tech for Banking – But Will They? appeared first on The Financial Brand.

Google 38

Google Branding Branch Strategies Customer Experience 38

The Financial Brand

FEBRUARY 15, 2021

The post The Neobank That’s Growing Like Crazy (and Earning Record Profits) appeared first on The Financial Brand. (Hint: It requires a full-service balance sheet, not just a slick app.).

Branding 33

Branding Customer Experience Innovation Strategies Strategy 33