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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. Some might think that online stores would have done better than brick and mortar stores during the pandemic. Digital transformation isn’t just having an online store.

Online 421
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Lucky Brand Starts Chapter 11 Proceedings, Seeks Sale

PYMNTS

Lucky Brand has started proceedings under Chapter 11 to help pave the way for a sale and decrease its debt load brought about by recent difficulties with the inclusion of the pandemic. In addition, the retailer said new Authentic Brands Group LLC subsidiary ABG-Lucky LLC will buy all of its intellectual property assets.

Branding 136
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Amazon Gains More Exclusive Product Lines From Outside Brands

PYMNTS

Amazon wants to get more exclusive — and it wants other companies to help with that effort by developing product lines meant to be sold only via the eCommerce operator. That move comes as Amazon has had trouble wooing some direct-to-consumer brands. Brand Resistance.

Branding 145
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Why Mexico’s SMBs Need A FinTech Operating System And Not Another Bank

PYMNTS

In an interview with Karen Webster, Vilash Poovala , founder and CEO of FinTech Oyster , said online financial platforms, powered by open banking, can serve as alternatives for business banking in a country where business banking seems an afterthought. The world needs a FinTech operating system.”.

System 258
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P&G Reports 50 Pct Jump In eCommerce Sales, Sees Lasting Shift To Online

PYMNTS

Pointing to increased demand for premium products and continued lifestyle changes from the coronavirus, Procter & Gamble reported an 8 percent increase in total revenues Wednesday, led by a 50 percent increase in its online sales. Constructive Disruption.

Online 292
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Digital Exercise Brands Get Pumped Up As In-Person Fitness Loses Muscle

PYMNTS

But that national network of body-sculpting palaces is in disarray today, with major chains including Gold’s Gym and 24-Hour Fitness filing for Chapter 11 relief due to the coronavirus pandemic, along with a slew of other operators from privately owned yoga studios to fitness centers. Peloton’s stock price doubled on that news.

Exercises 206
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Online Liquidation Enjoys Fresh Growth As More Consumers Embrace Returns

PYMNTS

Online liquidation is nothing new, of course, but it’s gaining force and taking new forms, as the YouTube videos demonstrate. The idea is the oldest in retail: Buy low — very low, in fact — and sell high, usually via eBay and other online marketplaces. But the opportunities are real. Investor Attention. More Returns.

Online 128