South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. Leveraging social media, Gentle Monster started to get traction.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

FEBRUARY 26, 2020

Migrating to Paytronix allowed Qdoba to integrate its already loyal customers, along with a new mobile-branded phone app and its Olo-powered online ordering service, all in one place. The new app will keep it quick and easy for customers to order via mobile means, the company says.

Customer Experience 130

Customer Experience Marketing Strategies Mobile Branding 130

South State Correspondent

MARCH 23, 2022

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. In 2021, Nubank spent around 4% of revenue, according to their financials, in marketing which is materially below the 7% target for most banks.

Branding 221

Branding social media Strategy Data 221

Perficient

NOVEMBER 12, 2020

The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their web site and that they needed to make sure these customers got there. But, as brands commoditize digital offerings, creative is not enough. Data + Marketing. Peak Creative.

How To 508

How To Branding Customer Experience Industry 508

South State Correspondent

JULY 19, 2023

If you are looking to see the future of how banks will utilize artificial intelligence (AI), look no further than marketing. Even if you are not a bank marketer, this article is worth a read to understand AI’s capabilities. Bank marketing AI is ground zero to showcase the transformation that is already taking place.

Marketing 195

Marketing Training Video Tools 195

PYMNTS

APRIL 26, 2017

Developing a cohesive environment where both customers feel a sense of community and the website brand matches that can be a challenge. The retailer’s website has now upgraded its website for enhanced functionality, product content, personalized selling tools, improved checkout processes and a heightened mobile experience.

Customer Experience 100

Customer Experience Branding Community Retail 100

PYMNTS

DECEMBER 13, 2019

the company that owns popular social media video platform Snapchat, to provide 5G content for users, including enhanced augmented reality (AR) experiences. 5G will change the way people live, work and play and we’re partnering with leading companies like Snap Inc. Recently, Verizon announced that it’s partnering with Snap Inc.,

Customer Experience 136

Customer Experience social media Video Retail 136

Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

PYMNTS

JUNE 18, 2020

Designer Brands Inc. The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. The company’s net loss for the first quarter was $215.9 and global markets resulting from COVID-19.”. reported that net sales plunged by 44.7 percent to $482.8

Branding 141

Branding Report Guidelines Retail 141

Perficient

DECEMBER 30, 2020

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. What about companies that had both strong internet and store channels?

Online 421

Online Study Branding Customer Experience 421

PYMNTS

FEBRUARY 6, 2020

Brands reported that worldwide system sales excluding foreign currency translation increased 10 percent, with Taco Bell at 13 percent, KFC at 11 percent and Pizza Hut at 7 percent. The company opened 1,029 net units for 4 percent net unit growth, as reported in its fourth-quarter results. Pizza Hut U.S. New Zealand and Australia.

Branding 142

Branding Innovation Customer Experience System 142

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. What does your brand portray to the market? In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Learn – Preferences and Interactions.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

AUGUST 13, 2021

As a result, the industry is experiencing a decline in brand loyalty in favor of pricing. A brand may bring a customer in the door, but pricing seals the deal. We’ve all heard it’s cheaper to keep a customer than to secure a new one. In short, a brand attracts shoppers, but pricing closes the deal.

Policies 294

Policies Customer Experience Branding Survey 294

Perficient

FEBRUARY 9, 2021

In marketing and design circles we often measure success in terms of meeting customer expectations. The American Customer Satisfaction Index defines customer expectations as “a measure of the customer’s anticipation of the quality of a company’s products or services.” What’s Next?

Meeting 309

Meeting Customer Experience Millennials Branding 309

Cisco

DECEMBER 14, 2020

Digital Experience is the Brand. We live in a world where customers expect a digital experience. That experience makes or breaks brands today. Today, application loyalty is the new brand loyalty, meaning that consumers are loyal to the brands that deliver digital experience perfection.

Customer Experience 78

Customer Experience Innovation Branding Study 78

PYMNTS

DECEMBER 22, 2020

The automotive market continues to fire on all cylinders despite the pandemic as online and offline sales have either remained flat or trending up for Q3. The latest case for its resiliency comes from CarMax, announcing Q3 earnings on Tuesday (Dec 22) that showed solid sales as the company gears up for a push into the digital-first economy.

Marketing 165

Marketing Online Trends Branding 165

PYMNTS

MARCH 1, 2017

Billingsley noted that the financing solution also works without any redirect to an external URL, so the consumer remains on the merchant site and within the brand experience when signing up. Depending on the customer segment and even the merchant itself, utilizing Klarna’s full checkout solution isn’t exactly what they need.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

Perficient

SEPTEMBER 15, 2020

They look for adjacent innovations with the potential for broader application, adopting features from one market to create a new product or improve an existing one. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

NOVEMBER 2, 2020

In today’s top news, Inspire Brands is buying Dunkin’ for $11.3 That Its Brands Can Run on Dunkin’. After speculations last week, private equity-backed Inspire Brands will buy Dunkin' and bring it private for $11.3 After speculations last week, private equity-backed Inspire Brands will buy Dunkin' and bring it private for $11.3

Branding 131

Branding US Payments United States 131

PYMNTS

APRIL 15, 2020

Companies that do business in the furniture space have to deal with some serious competition. That competition has also extended to high-end furniture market, which is starting to show some new activity with Crate & Barrell, CB2, West Elm and now a direct-to-consumer (D2C) Canadian brand called Article gaining momentum.

Marketing 141

Marketing Los Angeles Branding Customer Experience 141

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. A robust digital strategy and API development plan are imperative for success : Partnerships and experiences serve as extensions of carrier brands, necessitating careful cultivation.

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

SEPTEMBER 9, 2020

But the challenge for retailers now is deciding what to do next, Amazon Pay Chief Marketing Officer Kelly Wenzel told Karen Webster in a recent conversation. When retailers are thinking about how to adjust, she said, the first step is finding new ways to lean into those tried-and-true classics of creating the right customer experience.

Branding 220

Branding Online Retail social media 220

PYMNTS

DECEMBER 20, 2017

However, customers recently have come to expect more from businesses in terms of service, forming a landscape that’s saturated with options, and thus hyper-competitive. Many businesses now compete solely on the strength of their customer experience. This makes for a strong brand image that’ll remain on their minds.

Branding 142

Branding social media Customer Experience Training 142

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. With me today is Jim Hertzfeld, our Chief Digital Strategist. Eric: Awesome.

Marketing 294

Marketing Branding Data Industry 294

Perficient

JUNE 1, 2023

As the financial services industry continues to evolve, companies are looking for ways to stay ahead of the competition and increase their market share. Our clients benefit from Writer’s API, which allows them to access their own fine-tuned model and customized applications.

Compliance 251

Compliance Industry Regulation Data 251

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. The company is going to merge with Diamond Eagle Acquisition and SBTech. The company currently has offices in New York, New Jersey, San Francisco and Las Vegas.

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Andy Collins, Fraud Prevention Industry Insights/Industry Relations Executive, Wells Fargo and Company, Inc.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

JANUARY 7, 2021

I recently interviewed Gary Johnson, a delivery director at Perficient who has worked with various automotive brands. They also found that the customer experience is often just as good, if not better. We actually helped a major automotive company build its EV nationwide charging network. You mention education.

Marketing 309

Marketing Industry Mobile Massachusetts 309

Perficient

JANUARY 5, 2021

Rajpal will have responsibility for driving cloud and DevOps business strategy with cloud technology market leaders, including IBM, Google, VMWare, Amazon, Boomi, Microsoft, and Red Hat. “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences. Ostasz, AVP of U.S.

Leadership 531

Leadership Denver Charlotte Ohio 531

PYMNTS

JUNE 20, 2019

The company was best known to the public as a nice, safe, legacy brand most famous for its catalog business from the ’80s and ’90s. By 2017, of course, Lands’ End was well down the road from its catalog-dependent early days — but the company wasn’t being run that way. And they aren’t already regular customers.

Company 122

Company Branding Online Customer Experience 122

Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Maybe not just yet.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

SEPTEMBER 24, 2020

In today’s top news, MineralTree raised $50 million and acquired two companies, and Robinhood raised $460 million. MineralTree Raises $50M, Buys Two Companies. Trading FinTech Robinhood Markets Inc. PayPal’s Rainey: CFOs Must Focus On Customers (Not Just Cash Flow) Amid Great Digital Shift. MineralTree Inc.,

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

AUGUST 11, 2020

The product will also, the company said, protect against identity assumption, bot quotes, and “ghost brokering,” which is when fraudsters use fake documents. Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. In a Tuesday (Aug.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

MARCH 11, 2020

Wall Street is a tough master, especially for eCommerce companies. This year we expect another year of market-leading growth. Noting that existing Carvana markets grew by 84 percent, he said, “The company’s four oldest markets each more than three years old grew by 50 percent and our oldest cohort of Atlanta grew by 18 percent.

Company 130

Company Miami San Antonio Oklahoma City 130

PYMNTS

SEPTEMBER 12, 2016

A study by Dotcom Distribution, a logistics and fulfillment firm, found that close to 90 percent of online shoppers consider delivery times central to their decision to shop with an eCommerce brand in the future. In 2015, 60 percent claimed that brand packaging affected their perceptions versus 68 percent in 2016.

Branding 100

Branding Security Survey Retail 100

PYMNTS

JULY 28, 2016

While a very real glass ceiling might be under assault in the political field, online-only brands that eschewed traditional methods of starting up are seeing themselves approach a limiting barrier of their own kind. Rather than be held back, though, more than a few brands are proving strong enough to break through.

Branding 100

Branding Online New York Training 100

PYMNTS

JANUARY 30, 2020

Tencent is a global technology company based in Shenzhen, China, and Dragoneer is an investment firm based in San Francisco. Each company will purchase $125 million of the notes. “I Farfetch will use the capital to continue growing and expanding into new markets, particularly China.

San Francisco 228

San Francisco Leadership Technology Branding 228