PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

OCTOBER 16, 2020

Study Shows Americans Struggling As Savings Dry Up. billion in sales during Prime Day on Amazon’s online marketplace, as eCommerce activity surges in the wake of the coronavirus pandemic, the tech giant reported. Here’s how some really creative D2C brands are using new tech to do that. billion in Prime Day sales. But Sticky.io

Google 146

Google Study North Carolina Nebraska 146

PYMNTS

FEBRUARY 11, 2019

Consumers won’t be walking up to a cashier after standing in a checkout line to swipe a card when they visit a store. In a world where, as the Census says, 90 percent of retail sales still happen in the physical store, cards rule. Amazon, of course, owns Whole Foods and operates its own branded book stores and convenience stores.

Online 197

Online Retail Mobile Branding 197

PYMNTS

DECEMBER 15, 2020

Merchants must constantly reevaluate their customer-targeting efforts to suit the latest commerce developments, and many are pivoting from brick-and-mortar advertising to focus their outreach online or via social media channels. These trends are in turn ratcheting up the number of customers who are moving to new brands.

Payments 236

Payments social media Branding Study 236

PYMNTS

OCTOBER 16, 2020

What was once a small but meaningful constituency — online shoppers — suddenly seem to be holding all the cards. How consumer packaged goods (CPG) brands and subscription-based businesses respond to this important trend will be make-or-break for many. percent of consumers have bought CPG through these channel.”.

Branding 211

Branding Study Online Retail 211

PYMNTS

NOVEMBER 12, 2018

In addition, Razer ’s mobile wallet dubbed Razer Pay may come to tens of thousands of point-of-sale (POS) terminals in Singapore , and a Worldpay study has found that consumers in Singapore still prefer to make payments with credit cards over eWallets. At the same time, only 13 percent of adult smartphone users in the U.S.

Branding 128

Branding Study Cards Mobile 128

PYMNTS

OCTOBER 14, 2020

When the chips are down, consumers love and trust their debit cards. Debit cards remain the payment method of choice among U.S. consumers, regardless of whether they are shopping online or in stores, according to recent reports,” notes PYMNTS October Next-Gen Debit Tracker® done in collaboration with PULSE , A Discover Company. “One

Cards 182

Cards Fraud Study Online 182

PYMNTS

DECEMBER 11, 2020

The physical stores still lead, but as the latest PYMNTS latest Omnichannel Grocery Report demonstrates, a growing majority of consumers buy at least some of their groceries online. percent make at least one of their routine grocery purchases online. percent of respondents buy items like cleaning products online, and 28.4

Study 240

Study Online Cards National 240

PYMNTS

OCTOBER 18, 2019

Today in the payment’s news roundup, PayPal is teaming with Synchrony Financial to put forward a Venmo co-branded credit card next year. Mastercard is collaborating with eCommerce retailers to offer online shoppers the Pay by Bank app. PayPal Launches Venmo Credit Card.

Cards 101

Cards Payments Branding Tools 101

PYMNTS

DECEMBER 3, 2019

Though commercial card innovation has recently hit an acceleration point, there is still plenty of room for progress. Power took one key friction point of the small business (SMB) credit card market to task. “Basics like credit card terms, and benefits and services, are the lowest-scoring factors in our study.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

JULY 13, 2016

Gen-Z shoppers, defined as those between the age of 14 and 19, are about to become the most coveted demographic in all of retail, according to a study entitled “The Next Generation of Retail” by retail marketing firm Interactions. 64 percent of Gen Zers like to pay with cash, as opposed to credit or debit cards or mobile payment apps.

Study 100

Study Millennials Retail social media 100

PYMNTS

DECEMBER 15, 2020

Debatably the most impactful payments innovation of recent years — and that’s saying something — BNPL is having a massive impact on retail, as evidenced by the proliferation of brands and the steady flow of venture capital to players that are defining the space. percent of millennials have them, as do 88.8 percent of bridge millennials.”

Millennials 256

Millennials Report United States Study 256

PYMNTS

AUGUST 17, 2020

Using those models, the trailing 12-month, non-adjusted, online retail sales numbers show an increase of 31.4 Marketplaces and brands now make it easy now to auto-refill everything from paper towels to pet food, skin crèmes to salty snacks, bottled water to baby wipes. CPG Goes Online — And To Auto-Refill.

Retail 335

Retail Branding Online Report 335

PYMNTS

SEPTEMBER 30, 2020

These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. Many consumers are shying away from physical stores, however, leaving these high-end merchants scrambling to develop strong online presences. Around The Buy Now, Pay Later World.

Payments 279

Payments Millennials Retail Trends 279

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. 1) Know Me – Data & Analytics Relevant to the Customer.

Mobile 294

Mobile Survey User Experience Analytics 294

Perficient

JANUARY 16, 2023

I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card. Buy/build and gap analysis studies are integral in helping determine where embedded finance may reap the most benefits. .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

APRIL 23, 2019

T-Mobile MONEY isn’t the first non-bank to offer branded banking services, or to tap into the consumer desire to seek an alternative to the more traditional bank. percent of all consumers indicated interest in receiving some banking services with these new, alternative brands. That hasn’t stopped brands from trying, though.

Millennials 145

Millennials Mobile Study Branding 145

PYMNTS

APRIL 15, 2020

Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy. It estimates that each dispute costs $15-$70 for both card issuers and merchants. People want more information about their purchases, according to a recent Aite Group study commissioned by Ethoca.

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

OCTOBER 18, 2016

, “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Unless retailers make it hard. The First Number — 10. And far from a perfect 10. Then, There’s 82.

Retail 100

Retail Cards Study Customer Experience 100

PYMNTS

DECEMBER 30, 2019

According to Down Detector , an online platform tracking website issues, Venmo’s problems increased in the late morning and continued into the early afternoon. Thousands of users reported multiple difficulties during the time period, including complaints about cards being declined as well as an inability to pay various bills and rent.

Millennials 130

Millennials Cards Study Software 130

PYMNTS

JANUARY 12, 2021

In today’s top retail news, Dollar Shave Club (DSC)’s board of directors have named a new CEO for the brand, while Albertsons Companies registered a digital sales growth spike in its third quarter fiscal 2020 results. The board of directors of the Dollar Shave Club (DSC) have named Jason Goldberger to be the brand’s new CEO effective Jan.

Retail 145

Retail Branding Study Management 145

PYMNTS

DECEMBER 6, 2019

However, they are also hesitant to pay for those new experiences with credit cards or other traditional financing options. Other retail brands, such as technology company Apple , are also exploring the potential benefits of BNPL. Consumers are on track to spend about $149 billion via online purchases this holiday season.

Millennials 219

Millennials Payments Retail Apple 219

PYMNTS

DECEMBER 2, 2019

Russell, along with her Co-founder Laura Colagrande, who was studying for a master’s of architecture at UPenn, discovered that by harnessing sustainable, complete proteins such as overpopulated fish or insects, they could create food that dogs love while providing the “whole nutrition that they need.”. million cars.

Online 100

Online Alaska Hawaii Branding 100

PYMNTS

SEPTEMBER 15, 2020

Some recent reports have noted that online consumer spending for U.S. Another study claims that the pandemic has pushed eCommerce’s adoption five years ahead of predictions and anticipates the sector will expand 20 percent by the end of this year. . credit card spending had dipped 44.7 retailers rose 44.4

Online 133

Online Retail Study Examples 133

PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. One hundred and ten (110) million U.S. consumers — 47.2

Apple 227

Apple Study Innovation Survey 227

PYMNTS

FEBRUARY 13, 2019

The move is meant to include those who might not have access to online goods due to a lack of accepted payment options. Cross-border shopping will represent 20 percent of eCommerce by 2022, according to a study by Forrester Research , and sales will reach $630 billion.

Payments 162

Payments Online Study Examples 162

PYMNTS

SEPTEMBER 3, 2019

The most transformative innovations in payments and commerce over the last decade are mostly the result of innovators making what was once visible, invisible: payments, stores, merchants, brands, issuers, even card networks. They influenced those choices by changing the consumer’s path to purchase and payment.

Innovation 223

Innovation Payments Branding Cards 223

PYMNTS

OCTOBER 1, 2020

Previously, it was cumbersome for companies to fully utilize tools available through major card brands because of the need for tricky integrations and developer work.". In June, Visa signed an acquisition agreement with Verifi. Visa said the goal of the purchase is to enhance its chargeback and dispute resolution infrastructure.

Fraud 183

Fraud Los Angeles Idaho Risk Management 183

PYMNTS

DECEMBER 16, 2020

“Buy a car entirely online, and have it safely delivered, contact-free.” So goes the pitch at online car-buying platform Vroom , which is turning to artificial intelligence (AI) and machine learning (ML) to further accelerate the transformation of the used car business. Marketing Cars Online.

Louisiana 242

Louisiana Arkansas Online Retail 242

PYMNTS

NOVEMBER 25, 2020

Like patients who avoid going to the doctor because they don’t want any bad news, online sellers who aren’t rigorously and continuously analyzing their customer data are also ignoring potential problems that could prove fatal. Churn Analysis. Another underutilized metric that merchants often overlook is the quick cancellation rate.

San Francisco 202

San Francisco Analytics Analysis Cards 202

PYMNTS

NOVEMBER 20, 2019

Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of restaurant meals are eaten on-premises, down from 40 percent several years ago. The study also discovered that 37 percent of consumers would abandon a QSR entirely if they were defrauded.

Fraud 111

Fraud Mobile Study Cards 111

PYMNTS

DECEMBER 10, 2019

They shop online but expect the same seamlessness in stores, for example, and are more likely than other consumer groups to switch merchants and retailers if they feel their needs are not met. Some studies project Gen X and baby boomer shoppers to lead 2019 holiday spending. Why bridge millennials’ preferences matter .

Millennials 136

Millennials Retail Groups Online 136

Social Assurance

SEPTEMBER 10, 2021

In the first segment of our Building a Brand series, we defined what a brand is and the importance of differentiating your brand message within the financial industry. Once you’ve established that brand message and clarified your brand direction, it’s time to begin rolling out your new and enhanced financial brand.

Branding 15

Branding social media Case Study Study 15

PYMNTS

OCTOBER 16, 2020

Among the most notable findings of the new study is how fast mass behavioral change can take root. For example, “24 percent of all consumers say they have taken at least one of their routine shopping activities online and do not plan to revert to shopping in stores for this activity, even after the pandemic is over,” per the report.

Retail 169

Retail Payments Examples Online 169

PYMNTS

JULY 22, 2019

While not exactly an empire yet, the online retailer launched its 13th store in New York City last month and it features the ability to use cash, answering a complaint that’s been lodged at unattended retail generally. In India, online fashion company Myntra opened a cashierless store, selling items from its Roadster outdoor lifestyle brand.

Innovation 125

Innovation San Francisco Retail Study 125

PYMNTS

JANUARY 13, 2020

Younger consumers do not exhibit the same brand loyalty as previous generations, and this trait extends to their interactions with hotel and travel companies. Hotels and travel firms must first understand what drives millennials’ interest and brand loyalties. The Push For Millennial Loyalty.

Millennials 154

Millennials Branding Mobile Data 154

PYMNTS

FEBRUARY 3, 2020

And to get the inventory that gets the top (and hopefully, bottom) lines rolling, merchants typically have to get cash on hand through loans — a bank loan, or from credit cards, etc. As you likely know, Goldman Sachs has partnered with Apple to bring a new credit card to market. You need money to make money, goes the old saying.

Lending 146

Lending Apple Study Online 146