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Return Season Hits Hard; Some Retailers See Bright Side Of Customer Experience

PYMNTS

With Mastercard putting a 49 percent tag on the eCommerce spike for the holidays, this year will be the toughest on record for handling what is a resource- and capital-intensive task. In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience.

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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Leveraging social media, Gentle Monster started to get traction.

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China B2B FinTech Nabs The Venture Capital Spotlight

PYMNTS

Yet, small business (SMB) banking wasn’t the only highlight of this week’s B2B venture capital roundup, with the two largest fundraises showcasing China’s rising B2B FinTech ecosystem in areas like expense management and invoicing. As part of its rebrand , blockchain payments firm BitPesa is now AZA Group. Starling Bank.

Capital 101
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Fifth Third Links Rejected Business Borrowers To Alt-Lender

PYMNTS

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. Companies that lack access to capital are not able to grow their operations or have had to cut their headcounts.

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Capital One Doubles Down on Chatbot with New Features and Marketing

The Financial Brand

As it promotes 'Eno' in a national TV ad campaign, the bank reveals key details about its AI-powered, but less-well-known, digital assistant. The post Capital One Doubles Down on Chatbot with New Features and Marketing appeared first on The Financial Brand.

Capital 36
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The new competitiveness in corporate payments

Accenture

Today, we are seeing a slowdown in commercial deposit growth broadly with flat or negative growth in pockets as deposits shift to the national banks. Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. Customer experience mastery is core to their business models.

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Zions Bancorporation goes live on TCS BaNCS Core Banking software

Bobsguide

Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $65 billion. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming.