Perficient

AUGUST 31, 2020

You are probably seeing the pain points for both your contact center and your customers more clearly than ever. You can find plenty of blogs and articles discussing all the ways COVID has caused disruption in the customer engagement space: long waits, remote agents, overwhelmed capacity, and on-premise limitations to name a few.

Innovation 369

Innovation Video Strategy Customer Experience 369

Abrigo

MARCH 15, 2022

Improved Customer Experience. Strong customer acquisition is imperative for financial institutions looking to grow. What’s all the excitement about? Digital account opening as a bridge. Businesses, too, are looking for ease of access, low expenses, and online features that can improve convenience and efficiency. Learn More.

Online 195

Online Lending Survey Digital Banking 195

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. CreditHQ helps businesses manage cashflow. They analyze credit interactions to determine which customers will pay, and when. Managing cash flow – targeted at small business in partnership with banks. ^KT. Martin Campbell (CEO).

Video 40

Video Mobile social media Analytics 40

FICO

AUGUST 27, 2020

This blog post highlights six of the issues and risks in the identity management process where COVID-19 demands organizations focus their attention. Customer experience. There is a fine balance to be struck between managing ID security and offering customers an acceptable experience.

Management 52

Management Fraud Security Examples 52

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver? Breaking the 5 Blockers.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

FICO

SEPTEMBER 29, 2022

Pre-screened, right-sized offers and the efficient use of ‘just-in-time’ data are helping telcos win, retain and safeguard more customers – regardless of age or credit profile. Telecom industry winners and top performers are always willing to invest to ensure they make their customer promise profitable. chevron_left Blog Home.

Analytics 52

Analytics Data Risk Management Customer Experience 52

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

FICO

JUNE 9, 2022

If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game. Banking and insurance companies marketing to fickle consumers are trying to leverage enterprise intelligence to build effective, lifecycle-long customer management solutions. by Jim Neumann.

Analytics 52

Analytics Strategy Management Customer Experience 52

FICO

DECEMBER 20, 2022

Vice President, Product Management. As FIs have more customers using more forms of digital payments, defending against the dizzying array of scams will be crucial to their customer experiences, and potentially required for regulatory compliance. chevron_left Blog Home. FICO Admin. Tue, 07/02/2019 - 02:45.

Fraud 52

Fraud Payments South Carolina Compliance 52

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report. Availability of 24/7, real-time, up-to-date information.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report. Availability of 24/7, real-time, up-to-date information.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

Perficient

FEBRUARY 18, 2021

The following is the first in a series of blogs about how a center of excellence can help you unlock the potential of your people. This reduces the need for custom forms and data integration with Taleo and introduces new hires to HCM Core employee self-service activities. As a result, new hire data is in HCM Core before day one.

Data 497

Data User Experience Tools Mobile 497

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

William Mills

SEPTEMBER 7, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Data and Analytics are a profit center rather than something that just needs to be managed. Demo: A Wealth Management Company (ACME)– GoodData can embed analytics directly in ACME’s dashboard. Also a pretty good customer experience.

Mobile 40

Mobile Cards Fraud Data 40

William Mills

MAY 9, 2018

Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. one solves the low accuracy level of automated conversational applications with its Conversational Data Management Platform. Key Executives.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. The secrets of user growth. To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. How to show value during the first-run experience.

Tools 78

Tools Millennials US Maine 78

South State Correspondent

JULY 19, 2023

The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. Understanding the concepts of good coding, customer experience, film, art, advertising, and branding will still be required. No coding is required, and design principles are built in.

Marketing 195

Marketing Training Video Tools 195

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. The blog-first strategy that got Glossier 1.5 million potential customers at launch.

Video 78

Video Branding Company Strategy 78