Banking 2020

JUNE 4, 2015

According to a recent commissioned consumer survey , conducted by Forrester Consulting on behalf of eGain, on the biggest pain points of customer service journeys is the lack of knowledge among agents. An online study of 5,000 consumers in the US uncovered the worst aspects of getting help from customer service contact centers.

Retail 40

Retail Maine Online Study 40

Banking 2020

DECEMBER 8, 2015

In particular it seems that online purchases are a big target for fraudsters as the country’s e-commerce market booms. Fraud prevention is considered a key issue by Mexican consumers who will increasingly look for sophisticated protection for their online purchases,” the authors write. Fraud rises.

Fraud 40

Fraud Cards Online Strategy 40

Banking 2020

NOVEMBER 11, 2015

Online banking lets people manage accounts without having to visit a branch. However important or clever these changes are, the industry has to keep the consumer at the heart of its plans and a new survey shows exactly what customers want. million online conversations in 61 markets, uncovered some key trends. Convenience.

Payments 40

Payments social media ATM Innovation 40

Banking 2020

FEBRUARY 9, 2016

Growing numbers of people are mobile-only customers who have either stopped using or significantly reduced their use of other banking touch points. In Crittercism’s 2015 Banking Survey , more than half of the 235 individuals surveyed reported banking online, while more than one third use mobile apps for their banking.

Mobile 40

Mobile Industry Millennials Survey 40

Banking 2020

DECEMBER 17, 2015

Online shopping, mobile wallets, biometric ID – given all the media attention around new ways to pay, you’d be forgiven for thinking that cash has quietly shuffled off this mortal coil. According to Bankrate and Princeton Survey Research Associates International , four in ten Americans will be making their festive purchases with cash.

Cards 40

Cards Mobile Security Survey 40

Banking 2020

JANUARY 28, 2016

This article is written by me with support from Capital One in conjunction with the release of the brand new Millennial Mindset on Money Survey. In Capital One’s new Millennial Mindset on Money Survey, 40% of millennials said they would use a $100 gift to increase their savings balance. Check out the results below!

Millennials 40

Millennials Survey Capital System 40

Banking 2020

NOVEMBER 24, 2015

Banks prevented £7 in every £10 of attempted fraud, according to Financial Fraud Action (FFA) UK, which reports that losses on payment cards, online and telephone banking and cheques totalled £325.3 The organisation said: “Banks’ and card companies’ security systems detected and prevented a total of £910.9

Fraud 40

Fraud Cards Cyber Security System 40

Banking 2020

OCTOBER 7, 2015

Swap Out Old Passwords: According to a recent MasterCard survey on the Emotion of Safety and Security, while nearly all consumers (92%) feel they take precautions to protect themselves from their financial information being lost or compromised, roughly half (46%) rarely or never change passwords on online financial accounts, and nearly half (44%) (..)

Cards 40

Cards Security Retail Survey 40

Banking 2020

SEPTEMBER 10, 2015

With more than 12,000 keyloggers in distribution, antivirus and anti-spyware aren’t enough to protect online activity from identity thieves. The technology protects everything from online transactions and network remote access to social media, personal and business information. Do your customers know about these other types of fraud?

Cyber Security 40

Cyber Security Security Fraud Software 40

Banking 2020

JANUARY 16, 2015

Articles via Banking Exchange, Mobile Payments Today, American Banker and Banking Exchange. What really is “digital banking”?: Digital banking is widely used in the financial services industry, but experts struggle to define what it really means. The chicken or the egg?

Digital Banking 40

Digital Banking Apple Mobile Survey 40

Banking 2020

NOVEMBER 26, 2015

Visa recently launched a ‘connected car’ that is capable of making mobile and online purchases on the go. By 2020 it is estimated that more than 250 million vehicles worldwide will include some form of embedded connectivity,” says Bill Gajda, senior vice president of Innovation and Strategic Partnerships at Visa.

Samsung 40

Samsung Payments Apple Cards 40

Banking 2020

NOVEMBER 9, 2015

Advanced smartphone and tablet devices that allow people to conduct much of their online activities without the need for a desktop or laptop PC is a key factor in this, as is the fact these devices are now far more affordable for consumers in developing markets, where network connectivity is also growing at a fast rate. Challenges ahead?

Mobile 40

Mobile Payments Regional National 40

Banking 2020

MAY 12, 2015

I watched a lot of online videos on swimming and bicycling, read up on triathlons and sought out advice from people I know to be experienced in these physical endeavors. I appreciate the wisdom that comes with exhaustive surveys or 72-slide presentations, but out there in the field it can very different. In short, I did my homework.

Innovation 40

Innovation Digital Banking Survey Exercises 40

Banking 2020

JANUARY 29, 2016

According to the Association for Financial Professionals’ 2015 Payments Fraud and Control Survey , 62% of companies were targets of financial fraud in 2014. Increasingly, fraud attacks are conducted online. The risk of fraud is high and so are the costs. By the end of the 31-day period, the average cost to the organization is $639,462.

Fraud 40

Fraud Analysis Policies Training 40

Banking 2020

OCTOBER 15, 2015

It’s true that many vendors lack some of the capabilities needed to manage online payments, particularly since many of the technologies keep moving. 1 , yet a survey out in September noted that only 27% of all U.S. Why isn’t everyone using mobile payments? merchants were ready.

Mobile 40

Mobile Payments Samsung Google 40

Banking 2020

OCTOBER 20, 2015

Those numbers are sure to grow, as surveys suggest that millennials are more likely to avoid traditional 9-to-5 jobs in favor of being entrepreneurs. This can come from two areas: the efficiency of the back office in serving all customers (including small businesses), and the efficiency of online banking solutions for small businesses.

How To 40

How To Training Boston Millennials 40

Banking 2020

SEPTEMBER 30, 2014

The most recent survey from the American Bankers Association reports more than one in eight Americans have used a mobile device to deposit a check sometime in the past year. We may not seem to be speaking less, but we’re certainly using pictures more. And it’s absolutely imperative that this reality guide future endeavors in mobile apps.

Industry 91

Industry Millennials Video Mobile 91