Banking 2020

SEPTEMBER 4, 2015

Mobile check deposits continue to rise: A recent survey found that one in seven Americans have deposited a check using a mobile device within the past year. However, people are using checks less frequently so it is important to keep both facts in mind when discussing mobile check deposit options for your financial institution.

Mobile 40

Mobile Payments Survey Millennials 40

Banking 2020

MAY 15, 2015

Articles via Credit Union Times, Bank Innovation, American Banker, The Financial Brand. Biometrics find support from unlikely demographic: seniors: While it may seem odd at first that seniors are adapting to biometrics , when evaluated it makes sense –as their eyesight and hearing abilities decline, biometrics make banking easier for them.

Millennials 40

Millennials Survey Branding Innovation 40

Banking 2020

APRIL 7, 2015

According to a recent survey from iQuantifi , a virtual financial advisor, found that millennials actually think about the future of their finances. This presents a tremendous opportunity for banks, credit unions and other institutions to attract and retain millennials by offering goal-based planning services online.”.

Millennials 40

Millennials Survey US Online 40

Banking 2020

NOVEMBER 27, 2015

The newest banking survey from consulting giant Accenture confirms many existing notions about customer tastes and preferences, and the opportunities that await institutions able to process them. Every survey is little more than a snapshot in time, but it still has valuable lessons to offer. That’s bad news on many fronts.

Millennials 40

Millennials Survey social media Online 40

Banking 2020

JANUARY 21, 2016

According to a recent survey by U.S. Bank, “ The Balancing Act: U.S. Bank 2015 Outlook on People and Technology ,” 70 percent of consumers across all generations believe that banks featuring the latest technology are more trustworthy, yet 63 percent said they will never make all financial transactions digitally.

Survey 40

Survey Innovation Technology Industry 40

PYMNTS

MAY 16, 2016

Explore how B2B FinTech is on the cusp of change as we break down all of the statistics and surveys below. 200 community banks have cut ties with Lending Club following the sudden departure of the alternative lender’s CEO and the subsequent hit to share prices, which reverberated across other alt-finance players.

Fintech 108

Fintech Lending Fraud Cards 108

Banking 2020

JANUARY 30, 2015

Latest mobile-banking research shows laptops still reign: A recent survey of 1,000 American adults showed that Americans are still using their laptops to conduct simple banking transactions. Over three quarters of those surveyed responded that they anticipate using their laptop for banking activities in the next two years.

Apple 40

Apple Online Payments United States 40

Banking 2020

MAY 8, 2015

Articles via CUToday.info, Biometric Update, Bank Technology News. The impersonal touch: consumers prefer mobile over phone, in-branch: According to a recent survey, United States consumers prefer mobile banking over online, branch and telephone banking. billion over the next 10-year period.

Mobile 40

Mobile United States Survey US 40

Banking 2020

JANUARY 28, 2016

This article is written by me with support from Capital One in conjunction with the release of the brand new Millennial Mindset on Money Survey. In Capital One’s new Millennial Mindset on Money Survey, 40% of millennials said they would use a $100 gift to increase their savings balance. Check out the results below!

Millennials 40

Millennials Survey Capital System 40

Banking 2020

SEPTEMBER 20, 2015

: Mobile banking usage is continuing to increase in popularity and it’s important that financial institutions keep mobile channels as up to date as online channels. Financial institutions should aim to educate consumers on security in order to avoid attacks.

Mobile 40

Mobile Data Apple Survey 40

Banking 2020

JUNE 26, 2015

Five tips for staying ahead in mobile retail banking: Nearly 75% of Americans say their relationships with banks are primarily transactional. Design, mobile deposit and omnichannel strategies can all help banks stay relevant. This data shows just how often people are accessing their financial information through an app.

Retail 40

Retail Mobile Strategy Study 40

Banking 2020

AUGUST 7, 2015

The do’s and don’ts of marketing bank technology: While software updates might be a big deal to product and tech teams, they’re not what consumers care about. Financial institutions should promote their problem-solving capabilities rather than their basic features.

Millennials 40

Millennials Security Marketing Survey 40

Tech and Finance

APRIL 29, 2016

PWC Retail banking. In its report on Retail Banking 2020 — Evolution or Revolution, PWC optimistically ignores many of the details of its survey and concludes that banking has a great days ahead.

Retail 28

Retail Regional Innovation Survey 28

Tech and Finance

APRIL 29, 2016

PWC Retail banking. In its report on Retail Banking 2020 — Evolution or Revolution, PWC optimistically ignores many of the details of its survey and concludes that banking has a great days ahead.

Retail 28

Retail Regional Innovation Survey 28

Banking 2020

APRIL 24, 2015

Articles via Mobile Payments Today, BAI Banking Strategies, The Financial Brand, Bank News. Study: improved security is key to success for mobile banking: A recent survey from RateWatch revealed that while mobile banking may be struggling to attract new customers, those already using it are doing so more often.

Millennials 40

Millennials Innovation Security Mobile 40

Banking 2020

SEPTEMBER 1, 2015

After each year’s program, surveys and focus groups are offered to all employees. Survey comments from the program include: “I am glad that we have this program. “I What feedback have you received from employees on these programs? 96 percent of responses in 2014 indicated our wellness program had a positive impact on their health.

Albuquerque 40

Albuquerque Exercises Survey US 40

Banking 2020

JUNE 12, 2015

Banks’ new digital battlefront: The customer experience: Although customer expectations have shifted dramatically in recent years, it’s important for banks to continue to monitor how they are performing against them. Do Americans hate bank branches so much they’d rather use their phone?:

Fintech 40

Fintech Customer Experience Regulation Survey 40

Banking 2020

FEBRUARY 9, 2016

Growing numbers of people are mobile-only customers who have either stopped using or significantly reduced their use of other banking touch points. In Crittercism’s 2015 Banking Survey , more than half of the 235 individuals surveyed reported banking online, while more than one third use mobile apps for their banking.

Mobile 40

Mobile Industry Millennials Survey 40

Banking 2020

MARCH 20, 2015

Delivering More Than DIY Banking: While the DIY, or do-it-yourself, banking model may have worked in the past, today’s consumers expect technology to help them with all aspects of their lives and banking is no exception. Is there hope for community banks?:

Community Bank 40

Community Bank Community ATM Innovation 40

Banking 2020

FEBRUARY 20, 2015

Articles via Banking Exchange, The Financial Brand ,Wall Street Journal and BankThink. Below are interesting stories the Banking.com staff has been reading over the past week.

Millennials 40

Millennials Innovation Mobile Samsung 40

Banking 2020

DECEMBER 17, 2015

According to Bankrate and Princeton Survey Research Associates International , four in ten Americans will be making their festive purchases with cash. on gifts, decorations, food and other Christmas purchases, according to a survey for the National Retail Federation, this is not a small amount of notes.

Cards 40

Cards Mobile Security Survey 40

Banking 2020

MARCH 24, 2015

A 2014 survey from the NFCC found that 61% of U.S. For over a decade, Financial Literacy Month has been backed by many organizations including the National Foundation for Credit Counseling , Money Management International , and the United States Congress, among others. adults admit to not having a budget and 41% of U.S.

United States 40

United States Survey Management National 40

Banking 2020

OCTOBER 30, 2015

A new study from Business Insider’s BI Intelligence graphically illustrates the erosion in branch banking services. Focusing specifically on that evolving demographic known as millennials, the survey of 1,500 respondents aged 18-34 reveals that nearly three-quarters visit a branch once a month or less.

Community 40

Community United States Survey Millennials 40

Banking 2020

FEBRUARY 6, 2015

Survey confirms Americans’ increasing use of mobile banking: A study from Carlisle & Gallagher found that 55% of Americans access their financial account information through mobile banking options 2-3 times per week.

Innovation 40

Innovation Mobile Digital Banking Customer Experience 40

Banking 2020

JANUARY 22, 2016

By the time Ingenico published the results of its survey on EMV in the US, this number had leapt to 60 percent. While not directly comparable surveys, it does indicate that issuers stepped up their EMV work in the run-up to the liability shift.

US 40

US Report Cards Security 40

Banking 2020

JUNE 4, 2015

According to a recent commissioned consumer survey , conducted by Forrester Consulting on behalf of eGain, on the biggest pain points of customer service journeys is the lack of knowledge among agents. An online study of 5,000 consumers in the US uncovered the worst aspects of getting help from customer service contact centers.

Retail 40

Retail Maine Online Study 40

Banking 2020

JANUARY 16, 2015

Articles via Banking Exchange, Mobile Payments Today, American Banker and Banking Exchange. How Apple killed the digital wallet : With the release of Apple Pay , the physical wallet still survives, but in the form of a mobile phone.

Digital Banking 40

Digital Banking Apple Mobile Survey 40

Banking 2020

OCTOBER 7, 2015

Once you insert your card with the chip toward the terminal – facing up – you must let the card and terminal “talk,” which requires leaving the card inserted in the terminal until you’re prompted to remove it.

Cards 40

Cards Security Retail Survey 40

Banking 2020

SEPTEMBER 10, 2015

57 percent of banking customers surveyed by our company responded that they would be at least somewhat likely to switch to another bank if free identity theft protection services were offered. Hackers steal your customers’ identities for a variety of reasons: utility fraud, employment fraud, etc.

Cyber Security 40

Cyber Security Security Fraud Software 40

Banking 2020

MAY 12, 2015

I appreciate the wisdom that comes with exhaustive surveys or 72-slide presentations, but out there in the field it can very different. It’s also the kind of advance that was enabled by immersing ourselves in field operations rather than relying exclusively on surveys and reports. That’s the best way to develop customer empathy.

Innovation 40

Innovation Digital Banking Survey Exercises 40

Banking 2020

DECEMBER 8, 2015

When asked about what is most likely to switch banks, the same study found 17 per cent of respondents in Mexico said fraud was their number one concern – either because their provider wasn’t doing enough or because they thought a competitor offered better protection.

Fraud 40

Fraud Cards Online Strategy 40

Banking 2020

DECEMBER 1, 2014

To be sure, in this environment of constant transformation, even the most comprehensive survey can offer little more than a snapshot in time; today’s killer app is tomorrow’s legacy technology. About 60% of the consumers logging in did it via an Apple device. Among business users, the number jumped to 81%.

Mobile 61

Mobile Resources Apple Data 61

Banking 2020

JULY 23, 2015

Whether moderating a group or taking a survey to get a better understanding of a person’s assets, it’s important to remember that it’s not about asking a ton of questions. Men and women who feel a genuine connection will share much more than those who don’t. And, the more they share, the more you learn.

Survey 40

Survey Marketing Industry Groups 40

Banking 2020

NOVEMBER 26, 2015

A PayPal survey last year suggested people are going further and some at least can see a future in Internet of Things payments. If people don’t go for it, it doesn’t matter how clever the technology is. Appetite for mobile payments is growing as consumers get more used to leaving cash and cards at home.

Samsung 40

Samsung Payments Apple Cards 40

Banking 2020

NOVEMBER 19, 2015

The New York State Department of Financial Services (NYDFS) recently found a third of the 40 top banks it surveyed do not require vendors to notify them if they find a cybersecurity breach. Again this could be building a mobile payments app, but also includes everything from legal services to the firm running the HVAC system.

Security 40

Security Fraud Regulation System 40

Banking 2020

NOVEMBER 11, 2015

All of these are transforming the way we pay and interact with banks as a result. However important or clever these changes are, the industry has to keep the consumer at the heart of its plans and a new survey shows exactly what customers want. MasterCard’s first Retail Social Listening Study , which analysed 1.6

Payments 40

Payments social media ATM Innovation 40

Banking 2020

NOVEMBER 9, 2015

These countries are more likely to favour semi-closed wallets, where consumers top-up their mobile wallets much as they would a prepaid mobile account by linking their bank accounts. Challenges ahead?

Mobile 40

Mobile Payments Regional National 40