PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. found banks that close their physical branches risk losing existing customers to rival banks. Staying on Top of Customer Expectations.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

PYMNTS

NOVEMBER 1, 2018

report: “The rise of digital innovators in financial services presents a significant threat to the traditional business models of retail banks.”. FinTech firms, instead of seeking to break through the banking walls and create a new payments world, are instead “helping to enable many of those innovations for those banks.”

Fintech 191

Fintech UX Mobile FDIC 191

PYMNTS

OCTOBER 30, 2018

They might want to innovate, but take shortcuts on security.” And any security misstep in the development of mobile banking apps can backfire in the future, which in turn can lead to financial and reputational damage to the brand, and a loss of mobile customers. The main ideal message, at least in its most simplified form?

Mobile 184

Mobile UX Security Fintech 184

PYMNTS

MARCH 18, 2019

The financial institution on Monday (March 18) “began offering checkless accounts with access to its mobile app, branches and ATMs for $4.95 The accounts come with debit cards, digital payments and free check cashing, but do not allow overdrafts.”. The percentage of unbanked people in the U.S. households remain unbanked.

America 175

America Survey FDIC System 175

William Mills

MARCH 30, 2017

The first day was dedicated to credit unions with sessions about Best Practices for Credit Unions, Omni-Channel Banking – Is the Branch Dead or Is it the Future and How to Best use Branding. Luvleen Sidhu, co-founder of Bank Mobile, kicked off the conference with her keynote presentation.

Retail 40

Retail Conference Miami Strategy 40

NCR

AUGUST 4, 2017

The other key roles highlighted in the report are the ‘digital ambassador’, which involves branch staff supporting customers in the transition to digital banking, and the ‘problem solver’, where employees focus on first-contact resolution to retain customers.

ATM 96

ATM US New York Branding 96

PYMNTS

MARCH 16, 2016

Traditional banks seem to realize that their vibrancy, let alone their survival, hinges on embracing technology, to do what they already do — but better, faster and more securely – while also adding new features and offerings that will allow their customers a next-generation, all-in-one bank experience.

Digital Banking 100

Digital Banking Innovation Mobile ATM 100

PYMNTS

MARCH 9, 2020

The need for physical branches tops providing ATM services by a factor of almost four. That’s not surprising, because people don’t need ATMs as much as they once did — back when they used cash more often and had no other way to deposit checks when banks were closed. The Services Expectation.

How To 232

How To Millennials ATM Fintech 232

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. Grounding your organization’s digital transformation in people, processes, and technology is critical. Now this will be interesting.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

MAY 21, 2016

In partnership with Nuance Communications, the same Massachusetts-based company behind the voice of Siri, the bank is piloting the technology in order to initially promote voice-activated functionality around spending tracking. The response thus far? Phenomenal. Learning the language. What’s next? Thinking outside the app.

Technology 115

Technology Trends Maine Digital Banking 115

Lars Markull

JUNE 28, 2020

Each digital payment made or received, each ATM withdrawal, each stock trade – all of these actions generate some financial data about a user or business. There is a better way to serve the demand for financial data: that way is open banking.

Fintech 59

Fintech Data Security Policies 59

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

Lars Markull

JUNE 28, 2020

Each digital payment made or received, each ATM withdrawal, each stock trade – all of these actions generate some financial data about a user or business. There is a better way to serve the demand for financial data: that way is open banking.

Fintech 52

Fintech Data Security Policies 52

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In addition to concerns about digital mediums lacking certain face-to-face benefits, teletherapy also presents compliance issues. Table of Contents. Telehealth technology. Source: Spry Health.

Industry 101

Industry Technology Online Video 101

FICO

OCTOBER 23, 2019

We completed surveys on this topic at FICO and the responses zero in on factors such as poor digital banking offerings, less personalized offers and smaller networks of branches and ATMs. This is the embodiment of Paul Greenberg’s main edict in the book for being a successful business. “If

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

We completed surveys on this topic at FICO and the responses zero in on factors such as poor digital banking offerings, less personalized offers and smaller networks of branches and ATMs. This is the embodiment of Paul Greenberg’s main edict in the book for being a successful business. “If

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

We completed surveys on this topic at FICO and the responses zero in on factors such as poor digital banking offerings, less personalized offers and smaller networks of branches and ATMs. This is the embodiment of Paul Greenberg’s main edict in the book for being a successful business. “If

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40