NCR

DECEMBER 27, 2017

It has certainly been an interesting year, with highlights including the 50 th anniversary of the ATM, brand new real-time payment systems being introduced and ongoing preparation for a regulatory shift that could transform the industry as we know it. 50 years of the ATM. The humble ATM celebrated its 50 th birthday in June 2017.

ATM 76

ATM Fraud Industry Security 76

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. To satisfy customers in an increasingly competitive market, banks must identify and optimize on critical opportunities to connect with customers in more personalized, meaningful ways, both in branch and remotely.

Customer Experience 48

Customer Experience Retail San Diego Study 48

NCR

APRIL 5, 2016

In today’s competitive landscape, financial institutions have much to gain by moving towards a single, powerful credential that provides consumers with seamless access to multiple channels (online, mobile, POS, ATM, etc.) According to Goldman Sachs analysts, non-traditional digital banking startups are already jeopardizing around $4.7

Digital Banking 40

Digital Banking Security User Experience Mobile 40

William Mills

MARCH 30, 2017

This year’s Retail Banking conference took place at the Trump National Doral in Miami March 22-24. The first day was dedicated to credit unions with sessions about Best Practices for Credit Unions, Omni-Channel Banking – Is the Branch Dead or Is it the Future and How to Best use Branding.

Retail 40

Retail Conference Miami Strategy 40

PYMNTS

JULY 16, 2018

Macy’s is, of course, just the latest retailer in a long string to be hit with such a breach. In April, retailer Hudson’s Bay disclosed that customers at Saks and Lord & Taylor stores in North America have had their payment cards compromised. Citizens Rolls Out Digital Bank.

Cards 100

Cards Data Digital Banking Retail 100

Celent Banking

JULY 6, 2016

At ATMs – it contributes to skimming fraud. In digital customer acquisition – it contributes to unacceptably high abandonment rates. In the branch – banks deny themselves the ability to delight customers with improved engagement options made available by skillful digital/physical integration.

Branch Design 113

Branch Design Survey New York ATM 113

Celent Banking

FEBRUARY 4, 2016

The bank has been going strong with its digital strategy for years, even closing branches and reducing overhead to drive adoption. Bank of America recently added features like touch ID, debit card toggling, two-way fraud alerts, and more to its app, and has been outspoken about the desire to personalize the digital experience.

Mobile 100

Mobile America Digital Banking Digital Strategies 100

NCR

JUNE 12, 2017

Here is an example of a high-level capability model for the retail bank distribution network: The next step, after defining a high-level overview of your capabilities, is to conduct a more detailed examination of each capability, which will require interaction with senior and mid-level leadership. Analyzing product portfolio.

Operations 82

Operations ATM Customer Experience Examples 82

PYMNTS

JANUARY 30, 2018

Bank of America’s response to the barrage of complaints was to guide the e-account customers to their Core Checking account, which they claimed offered a “great value.”. They feel like they can just charge customers whatever they want because it’s too much of a hassle to switch banks,” Cherny told PYMNTS in an interview.

America 109

America Maryland FDIC Millennials 109

Insights on Business

JANUARY 28, 2019

transform to become more agile, more digital and more customer-centric. fight fraud more efficiently and accurately. Speaker: Henrique Albuquerque, Bradesco Bank. Bradesco Bank has 5,000+ branches, 22,000+ ATMs and one new champion: BIA (Bradesco Inteligência Artificial, with IBM Watson). Speakers: Kwafo K.

San Francisco 87

San Francisco Analytics Albuquerque Security 87

CB Insights

AUGUST 23, 2018

trillion in total assets, JPMorgan Chase is the largest bank in the US. Its retail bank, Chase, spans 61 million American households. Led by Chairman and CEO Jamie Dimon, the bank is undergoing a transformation, moving away from offline legacy systems and into the digital age. Physical branch banking.

Cards 76

Cards Mobile Strategy Branding 76

William Mills

SEPTEMBER 9, 2016

I like the idea but I am a bit concerned about the potential for fraud from both companies and investors. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. I need to learn more.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

MARCH 2, 2020

Banks worldwide are leveraging various tools and technologies as they move toward digital-first branch locations. Cloud computing, advanced ATMs and data analytics are just some of the offerings being employed by financial institutions (FIs) to meet customers’ demands for digital experiences. Digital-First Challenges .

Tools 169

Tools Alabama ATM Digital Banking 169

Fintech Labs Insights

NOVEMBER 18, 2014

In late summer, I published a two-part post detailing the most important retail banking projects for next year ( here and here ). So in semi-prioritized order, here are six myths that continue to hamper the strategic planning of retail banks (at least in the United States).

Lending 30

Lending Mobile Online Digital Banking 30

William Mills

MAY 9, 2018

Samsung SDS provides purpose-built solutions & services for secure mobility, digital identity and authentication, advanced analytics and retail experience in a diverse range of industries including financial services, government, and retail. “We are not an app, we are a platform.”

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 22, 2015

Bank Innovation named Jill one of the 10 most innovative CEOs in banking for 2015, and we doubt that Bank Innovation would know who Jill is if not for her presence on Twitter. Jill’s use of Twitter is a model for any bank CEO looking to engage on social media. New Bank Positions That Will Be Busy in 2016.

Community Bank 60

Community Bank Apple Community Technology 60

CB Insights

MAY 15, 2019

Companies are turning to accelerators, funds, and labs to try to find the next big thing that will reduce fraud, speed up transaction times, and catch on with consumers. Customers can use this feature in three ways: ATM access code, mobile wallet access at the ATM, and mobile wallet at the teller. Founded: 2015. Founded: 2016.

Innovation 78

Innovation blockchain Technology Groups 78