PYMNTS

DECEMBER 20, 2016

Unattended retail will be a $275 billion-a-year industry in three years. Once the purview of soda machines and candy dispensers, the unattended environment now includes everything from non-bank ATMs to parking kiosks to coffee machines to fancy vending machines that dispense electronics and even cars.

Security 100

Security Retail Payments Data 100

Independent Banker

AUGUST 31, 2015

The rise of electronic transaction channels has transformed the banking industry, making smaller, less expensive branches a reality and sparking new opportunity for the ATM. Today’s advanced technology provides new ways for ATMs to deliver a secure, enhanced customer experience, lower costs and increased revenues.

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ATM Branding Technology Retail 70

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. One concept we can expect to become increasingly common is contactless withdrawal from ATMs. A developing technology. The benefits.

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ATM Cards Examples Technology 40

PYMNTS

JUNE 12, 2018

Retailers face a balancing act when it comes to high-value and high-shrink items: How do they protect these items against theft, without sacrificing sales? But digital vending systems can provide an alternate way to prevent theft, without discouraging customers from making purchases. Having worked with seven of the top 10 U.S.

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System Retail ATM Customer Experience 115

PYMNTS

JUNE 29, 2020

A debit card can now be added to the Wealthfront Cash Account to make purchases and get cash from a nationwide network of fee-free ATMs. Even in pre-pandemic times, some of the key initiatives from financial institutions were focused on improving the customer experience, while at the same time focusing on fraud prevention,” he said.

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Fintech California New York ATM 151

PYMNTS

JANUARY 21, 2019

Case in point: the bankers who rejected ATMs in their early days, insisting that customers would want to talk to a teller — or banking clients who had been absolutely certain they would never issue credit cards because “their customers only wanted cash and checks, thank you very much.” No more floats or pay gaps.’”.

Payments 185

Payments Innovation ATM Cards 185

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. The latter allows customers to carry out all the operations of traditional branches and to receive assistance from remote operators.

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Video Customer Experience Operations ATM 78

FICO

NOVEMBER 30, 2022

Profitability and Customer Financial Health in Retail Banking. Here’s how to strike a balance that delivers long-term benefits for customers' financial health. In my recent Forbes article , I explored a vision for the future of retail banking where the customer’s complete financial wellness is at the center of decision making.

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Retail Data Analytics Fraud 52

NCR

JULY 26, 2017

Consider the impact the likes of Amazon and Apple have had on the retail and music industries. The experience of buying music has become even more immediate, with users able to find what they are looking for, download it to their device and start listening in a matter of minutes. Why self-service is so important.

Mobile 81

Mobile ATM User Experience Meeting 81

Bobsguide

SEPTEMBER 5, 2022

Italian retail bank, Banca Carige, for example, has ‘digital branches’ that allow customers to conduct basic banking activities independently through remote workstations. Customers are also able to purchase new products – like new cards or open a new account – through these ‘self-service’ workstations.

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Video Digital Strategies Digital Banking Security 97

FICO

AUGUST 24, 2021

Adam: At its most elemental, contextual intelligence provides the answer to a bank’s question, “What answer, to what question, do I need to know, at what moment in time in the customer journey, to make sure the transaction is legitimate?”. Doug: That sounds a lot different than, “Is this credit card transaction fraudulent?”.

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Fraud Tools Compliance ATM 52

FICO

MARCH 30, 2023

I will sheepishly admit that since post-COVID travel has picked up again, I’ve found myself traveling with physical card or two crammed into my minimalistic ID-holder, just for rare cases where digital won’t work. In Norway, 98% of the country has a debit card and less than 5% of transactions happen in cash.

Fraud 52

Fraud ATM South Carolina Management 52

Celent Banking

SEPTEMBER 19, 2016

The press is full of stories about slow transactions, inconsistent customer experiences and slow merchant adoption. And yet, while the end customer experience clearly must improve, real progress has been made. And yet, while the end customer experience clearly must improve, real progress has been made.

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US ATM Customer Experience Course 100

ZootBlog

DECEMBER 14, 2015

In 2015, the financial industry made a point to enhance the customer experience by leveraging massive amounts of data from phone calls, emails, mobile apps, ATMs, and websites. For instance, analyzing Twitter comments posted by customers regarding their experience at the branch offers rich data sets. Fear not FIs!

Mobile 70

Mobile Customer Experience Analytics social media 70

NCR

JUNE 22, 2016

Here is a fun fact: the automated teller machine (ATM) is an early example of a smart device – and it was way before its time. The connected nature of the technology allows efforts and results to be tracked, enabling the retail bank to place an ROI number on the tactics that improve sales. We’re talking 1970s! Going the extra mile.

Meeting 63

Meeting Examples Retail Innovation 63

Celent Banking

FEBRUARY 4, 2016

Bank of America recently added features like touch ID, debit card toggling, two-way fraud alerts, and more to its app, and has been outspoken about the desire to personalize the digital experience. The bank is also launching cardless ATMs later this year.

Mobile 100

Mobile America Digital Banking Digital Strategies 100

ZootBlog

JANUARY 12, 2016

This year’s predictions include topics from the preceding year, with the addition of projected advancements in the areas of biometrics, enhanced customer experience, big data, digital payments, and innovation. Customer Experience: Eliminating Friction. Biometrics. The EMV transition in the U.S.

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Industry Trends Customer Experience blockchain 63

CB Insights

AUGUST 23, 2018

Its retail bank, Chase, spans 61 million American households. JPM continues to improve its existing apps while also focusing on developing new ones (such as Finn) for future customers. JPM boasts an industry leading credit card network. JPM is the first consumer bank to give free trades to all retail customers.

Cards 76

Cards Mobile Strategy Branding 76

Gonzobanker

NOVEMBER 29, 2016

The lowly ATM has been sitting in the corner for the last couple of decades, quietly doing its job. ITMs are basically ATMs with enhanced functionality, including video chat capabilities back to a centralized teller. Customer Transition. It hasn’t complained, it hasn’t called in sick. Learn more.

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Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

The lowly ATM has been sitting in the corner for the last couple of decades, quietly doing its job. ITMs are basically ATMs with enhanced functionality, including video chat capabilities back to a centralized teller. Customer Transition. It hasn’t complained, it hasn’t called in sick. Smart Business Case Analysis =.

Video 60

Video Strategy Branch Strategies ATM 60

PYMNTS

OCTOBER 23, 2018

Engel agreed, noting that the financial services industry needs to do some rethinking — particularly in terms of connecting with their customers and their journeys, and how they will certainly continue to evolve. Retailers had to make that changeover quickly, as online players became an increasingly obvious threat to their future.

Retail 186

Retail Online Data Mobile 186

William Mills

AUGUST 11, 2016

We pride ourselves in helping financial institutions, retailers and all of the stakeholders within the mobile payments food chain devise strategy and tactics for winning the mobile moment. Their branches, their ATMs, their contact center and their voice response unit. The wired desktop experience, the mobile experience, the mobile app.

Branding 40

Branding Mobile Retail Strategy 40

Gonzobanker

SEPTEMBER 20, 2016

Fintech startups continue to raise the bar on customer experience. FIS demoed its Avidia Bank deployment of cardless access to ATMs. Have you stopped issuing cards? Seeing a decline in replacement cards? and change a user’s default card option to the FI’s card—in effect, making the card “top of wallet.”

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Conference Cards Analytics Technology 60

NCR

MAY 12, 2016

Delivering a great customer experience is never straightforward for banks. But there is still ample opportunity for financial institutions to annoy their customers with clunky service provision. Martin has held a number of senior regional management roles in European retail banking.

Mobile 40

Mobile Survey Strategy Customer Experience 40

William Mills

SEPTEMBER 9, 2016

You can look at life events such as marriage, credit card, new job, etc. That will show the likelihood that a customer may take an action such as leaving the bank. Addresses compliance, fraud experience and customer experience analytics. Now showing the use case on a mobile device and an ATM.

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social media ATM Mobile Customer Experience 40

CB Insights

APRIL 10, 2019

From creating checkout-free retail stores to eliminating concert tickets, here are 16 industries that are starting to transform with facial recognition technology. Linking facial recognition to personalization for shoppers presents a big opportunity in retail. Law Enforcement. Food & Beverage.

Industry 78

Industry Examples Security Technology 78

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Credit cards offer rewards but over 60% of payments are made on debit cards. Portfolio outlooks, recommendation.Provide retail and advisory users the insight they need with Polly Portfolio. Svyatoslav Ostrovsky (Head of Retail Digital Business).

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Partnerships & Customers. Key Advisory Board Members. These folks are San Franciso-based.

Security 40

Security Samsung Strategy San Jose 40

William Mills

MAY 11, 2016

PayActiv helps consumers with short-term cash, available to be picked up from any ATM. Going to speak about technology can be better used in the card world. Card-linking – link to Facebook, BofA, other so you can get a targeted real-time discount offer. This looks to be an offering targeting the retail investment segment.

Video 40

Video Lending social media Analytics 40

PYMNTS

NOVEMBER 11, 2019

“However, many of these customers pay offline for these online and offline purchases [through cash and checks], meaning payment friction can add massively to the costs for retailers,” said Floyd, “and those costs subsequently flow all the way up the supply chain, from merchants through to distributors and FMCG groups.”.

Payments 100

Payments Regional Mobile America 100

FICO

MAY 1, 2020

ATM withdrawals. Folks whose kids have access to a family checking account often like to be alerted whenever an ATM withdrawal or any payment secured by the kid’s card is made. In addition, many financial institutions keep in touch with periodic customer emails on how to protect against fraud. Online, mobile or mail.

Fraud 69

Fraud How To Payments ATM 69

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. The greatest absolute gains forecast (largely from increased productivity) are tied to corporate and retail banking.

Examples 195

Examples Fraud Resources Risk Management 195

PYMNTS

MAY 17, 2017

One ball park and customer experience at a time. To make that experience one that entices fans to return and encourages them to spend more, MiLB turned to FIS, a global leader in financial technology. “In While high tech and baseball might not seem like a natural fit, FIS and the Minors are hoping to change that.

Payments 101

Payments Community Jacksonville Community Bank 101

CB Insights

JUNE 17, 2020

Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Customer service: Customer experience goes virtual with conversational AI. Retail: Shopping goes even more online as grocery joins the e-commerce ranks. But it only accounted for about 6% of the wider grocery retail market.

Industry 101

Industry Technology Online Video 101

CB Insights

MAY 15, 2019

It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Notable projects: Card Free Access is a program developed out of the lab that allows Wells Fargo Banking customers to access ATMs through a variety of methods without their cards.

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Innovation blockchain Technology Groups 78