Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

DECEMBER 10, 2019

Mutual Security Credit Union, with more than $315 million in assets, chose Lumin Digital because of its outstanding user experience, beyond what big banks and other financial institutions could offer. . We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

Security Illinois User Experience Digital Banking 130

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MARCH 20, 2020

with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. In the U.K., A Win-Win for Banks and SMBs. ” The U.S.’s

Lending 233

Lending Data User Experience Fraud 233

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

MAY 19, 2017

In its announcement, WEX said the platform was designed to offer a better user experience for its clients. Customer experience is a critical consideration when thinking about how your organization is going to be relevant tomorrow.”.

Online 101

Online Cards User Experience Customer Experience 101

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver? Insight 2: IT-only analytics.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Insights on Business

FEBRUARY 5, 2019

Forrester Research, one of America’s preeminent market research organizations, has named IBM as one of the “most significant” and also as one of the “eight providers that matter most” for 2019 in sales performance management (SPM). Enable seamless data integration and deep insights using AI and advanced analytics.

Management 79

Management Analytics UX Data 79

PYMNTS

NOVEMBER 8, 2019

CEO Oisin Hanrahan recently spoke to PYMNTS about how the company combines artificial intelligence (AI) and machine learning (ML) solutions and human insights to ensure its anti-fraud efforts do not interfere with legitimate users’ experiences. . Getting Preemptive About Fraud.

Fraud 101

Fraud User Experience Customer Experience Tools 101

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Experian recently reported.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.

UX 210

UX Retail Technology Mobile 210

Insights on Business

FEBRUARY 27, 2019

Forrester Research, one of America’s preeminent market research organizations, has included IBM as one of the “most significant” and also as one of the “eight providers that matter most” in its 2019 evaluation of sales performance management (SPM) solutions. Enable seamless data integration and deep insights using AI and advanced analytics.

Management 79

Management Analytics UX Data 79

FICO

JUNE 9, 2022

If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game. Banking and insurance companies marketing to fickle consumers are trying to leverage enterprise intelligence to build effective, lifecycle-long customer management solutions. by Jim Neumann.

Analytics 52

Analytics Strategy Management Customer Experience 52

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

MAY 26, 2017

The software-as-a-service (SaaS)-based platform serves e-merchants in particular by connecting them directly with customers and empowering them to test price points, concepts and usability. Currently the market is incredibly volatile and uncertain,” CEO Bahram Nour-Omid told PYMNTS. Brands must either disrupt or be disrupted.

Branding 103

Branding Community Survey Data 103

Insights on Business

JUNE 20, 2018

In today’s global marketplace, financial services firms must grapple with competition, increasing regulation and market volatility while also maintaining profitability and growth in a world disrupted by emerging technologies and fintechs. One significant challenge lies in how firms manage risk. OpenPages 8.0 Financial Risk .

Regulation 70

Regulation Compliance Analytics System 70

FICO

DECEMBER 20, 2022

Since we are in the early stages for many new payment technologies, the steps FIs take in 2023 will shape how these new payment markets unfold. real-time payments market alone hit about 2 billion transactions this year, but should grow to 9 billion transactions in 2026, worth more than $10.5 And PYMNTS.com says the U.S. TJ holds a B.S.

Fraud 52

Fraud Payments South Carolina Compliance 52

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Partnerships & Customers. Our dedicated team of 37 professionals are in North America.

Security 40

Security Samsung Strategy San Jose 40

William Mills

MAY 11, 2016

Customers can store all of their online profiles in one secure location to improve user experience. What’s the market strategy? From their web site: “Chattanooga-based TransCard strives to build and service a world-class technology platform that supports innovative payment solutions across multiple markets.

Video 40

Video Mobile social media Analytics 40

Gonzobanker

DECEMBER 19, 2016

Or the need to take market share in a slowest growth region? A wonderful franchise and team picked up by Guaranty in-market at a decent price. It’s time for banks to focus hard on marketing and the borrower experience. Best Free Market Research a Retail Banker Will Ever Get. Is it in the water? see [link] ).

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Or the need to take market share in a slowest growth region? A wonderful franchise and team picked up by Guaranty in-market at a decent price. It’s time for banks to focus hard on marketing and the borrower experience. Best Free Market Research a Retail Banker Will Ever Get. Is it in the water? see [link] ).

Utah 60

Utah System Community Marketing 60

William Mills

SEPTEMBER 7, 2016

Data and Analytics are a profit center rather than something that just needs to be managed. Demo: A Wealth Management Company (ACME)– GoodData can embed analytics directly in ACME’s dashboard. Visualizing data for trends and market projection, visualize data in different ways. Also a pretty good customer experience.

Mobile 40

Mobile Cards Fraud Data 40

FICO

JUNE 16, 2021

Many businesses don't properly detail the ‘unhappy’ path sufficiently, assuming (or rather hoping) most customers will follow the 'happy' path. A poor customer experience can negatively impact customer retention and seem them switch to a competitor that offers a more sophisticated, streamlined approach.

Analytics 52

Analytics Survey Cards Customer Experience 52

FICO

MARCH 6, 2020

At FICO, I am responsible for planning and implementing growth strategies to develop new markets, and the expansion of our compliance business globally. FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more. What do you do? How long have you been in the industry?

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

FEBRUARY 22, 2017

For Fiserv, a focus on financial services innovation means a focus on the end-user experience. As a company that works primarily with other financial institutions to offer solutions for their own customers, both consumer and corporate, Fiserv has a wide reach in the FinServ space.

Innovation 129

Innovation Security Innovation Strategies Data 129

FICO

MAY 10, 2021

In selling situations, software vendors love to promise prospects “a full 360-degree view” of all their customer data. It’s a popular, throwaway marketing line; almost a cliché, leaving the impression that their product gives you a view of the customers from every possible vantage point: just like a compass.

Course 52

Course Los Angeles Software Strategy 52

PYMNTS

JANUARY 26, 2017

Catching the customer’s eye in the hopes of drawing them onto a retail site where they will hopefully be inspired to buy something (or at least look at an ad that will later impel them to buy something) has been a hallmark of digital marketing since the first moment there was a digital space in which to market. What’s Next .

User Experience 100

User Experience UX Data Marketing 100

Fintech Labs Insights

JULY 22, 2015

Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor. which gives direct access to its services and customer base.

San Francisco 12

San Francisco Video Fintech Data 12

CB Insights

MAY 15, 2019

Visa — One Market Center. Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

SEPTEMBER 1, 2015

Market segments include insurance, banks, telecom, utilities, and property management. Alfa-Bank offers a wide range of products and operates in all sectors of the financial market, including corporate and retail lending. BehavioSec enhances security without impacting the user experience.

Company 12

Company Software Analytics Mobile 12