Analysis, Branding, Customer Experience and Innovation

What Does Banking Need More: Customer Experience or Product Innovation?

The Financial Brand

NOVEMBER 21, 2021

The post What Does Banking Need More: Customer Experience or Product Innovation? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Some maintain CX has fallen in importance in the fintech age. The arguments pro and con provide key insights into banking's future.

Customer Experience

Customer Experience Innovation Banking Trends Analysis

Mastercard Report: Nearly Half Of Consumers View Innovation As Purchase Driver

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

Innovation

Innovation Report social media Data

How Beacons And Mobile Are Fueling Commerce Innovation

PYMNTS

OCTOBER 23, 2019

That technology promises to play a bigger role this holiday shopping season, according to an analysis. Related Innovation. Beacons are hardly the only innovation physical retailers are turning to as the holidays and a new decade approach. Expect more work on beacons and these other areas of innovation in the coming year.

Innovation

Innovation Mobile Retail Regional

Webinars

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15 Ways We Are Using ChatGPT in Banking

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools

Tools Examples Analysis Data

NEW STUDY: Why Fast Food Isn’t Innovating Fast Enough

PYMNTS

DECEMBER 6, 2017

In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.

Innovation

Innovation Study St. Louis Google

Controlling the Narrative: How Financial Services Institutions Can Stay Ahead of Reputational Risk

Perficient

JULY 10, 2023

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. Reputational risk is convoluted.

social media

social media Risk Management Analysis Industry

WTF is Innovation in Banking?

The Financial Brand

OCTOBER 21, 2021

Successful banking innovation begins with a marketplace opportunity or problem as opposed to building a solution in search of a problem. The post WTF is Innovation in Banking? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Innovation

Innovation Banking Trends Analysis Trends

Tips & Insights on Creating (or Recreating) Brand Buzz in Banking

The Financial Brand

NOVEMBER 16, 2021

Community banking has plenty of innovation potential, but often it takes leaving the traditional banking mindset to find the opportunities. The post Tips & Insights on Creating (or Recreating) Brand Buzz in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Branding

Branding Community Bank Banking Trends Analysis

RBC rolls out AI insights for business customers

Bank Innovation

OCTOBER 4, 2019

Royal Bank of Canada is adding in-app personalized insights on business owners’ cash flow to improve their expense tracking and analysis capabilities. Rami Thabet, vice president of digital products at RBC, said the product will help create lifelong customers tied to the brand. Personalized insights and […].

Analysis

Analysis Branding Technology Company

Open Banking and Ecosystems

Cisco

NOVEMBER 15, 2022

It is about opening up information to spur innovation of third-party providers to build new, added-value offerings. Before open banking, financial institutions would hold on to its customers data, so it was difficult for new, innovative financial services providers to break into the market since they couldn’t access the data.

Innovation

Innovation Security Data Innovation Strategies

Getting Started On Embedded Finance

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . Buy/build and gap analysis studies are integral in helping determine where embedded finance may reap the most benefits. .

blockchain

blockchain Software Customer Experience Strategy

Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry

Industry Banking Trends Customer Experience Analysis

Why Credit Unions Have A Member Loyalty Gap

PYMNTS

AUGUST 8, 2019

Loyalty can be even trickier when consumer demand is well ahead of FI innovation — as is the case for credit unions, as documented by the Credit Union Innovation Playbook from PYMNTS. percent of CUs actively invested in loyalty and rewards innovations during the past three years. Customer Experience. Yet, only 29.4

Fraud

Fraud Innovation Customer Experience Branding

The Future of Loyalty in Banking is at Risk

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience

Customer Experience Banking Trends Analysis Digital Banking

Chatbots: Friend Or Foe Of Retail?

PYMNTS

JULY 28, 2017

With 100,000 branded chatbots and growing on Facebook Messenger alone, it doesn’t appear that chatbots have any intention of going away any time soon. Brookings Institution argued that the automation of these mundane tasks would free up workers to concentrate on the more innovative tasks.

Retail

Retail Case Study Customer Experience Technology

Use Technology Vision for Banking as a guide to bolster traditional banking, before it’s too late

Accenture

APRIL 4, 2017

For example, banks can now use embedded AI solutions and Robotic Process Automation to personalize and elevate the interactions between customers and employees, rather than having the humans be governed by the machines. In many cases, banks will only have a fleeting opportunity to differentiate and brand their services to these customers.

Technology

Technology Trends Survey Customer Experience

Secure, Standardized Data Sharing Empowers Consumers & Promotes Innovation

FICO

APRIL 9, 2019

Along with this comes expectations of better experiences, on-demand access and deeper insights. The good news is that consumer-permissioned data is providing the industry a platform for further innovation. Utilizing personal financial data effectively is one of the best ways to improve the customer experience.

Security

Security Innovation Data Customer Experience

Corporate portals: One-stop shop for competitiveness

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. This requires three shifts: From uniform to unique.

Survey

Survey Customer Experience Payments Management

Visa’s Bill Sheley: Eliminating FX Uncertainty Boosts Cross Border Commerce

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Nixing confusion around FX is an increasingly important component of that effort.

Policies

Policies Online Retail Payments

How Financial Institutions Can Stop Chasing Their Tail Digitally

The Financial Brand

OCTOBER 20, 2021

Most banks and credit unions approach innovation by product or channel, leaving them struggling to keep pace with digital banking leaders. The post How Financial Institutions Can Stop Chasing Their Tail Digitally appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends

Banking Trends Analysis Digital Banking Trends

Merchants, PayFacs And Monetizing Payments Flows

PYMNTS

MARCH 11, 2020

We’ve seen consolidation within verticals, with software platforms coming together to create brands within, say, health and fitness, while maintaining the individual brand of the SaaS platform itself,” he told PYMNTS. Those firms, large and small, benefit from standard reporting, data collection and analysis across APIs.

Payments

Payments Software United States Branding

How Community Banks Can Stay Relevant in the Face of a Digital Assault

The Financial Brand

JULY 4, 2021

Traditional strengths still count, yet the ability to innovate and adapt are key. The post How Community Banks Can Stay Relevant in the Face of a Digital Assault appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Asset size does play a role, bankers and others note.

Community Bank

Community Bank Community Banking Trends Analysis

How omni-channel marketing can work for your business – Part 1: Attract

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing

Marketing Customer Experience ATM Branding

Why Banks Are Barely Keeping Up with Staff Shortages In a Covid World

The Financial Brand

SEPTEMBER 7, 2021

But there are innovative ways to attract and retain employees. The post Why Banks Are Barely Keeping Up with Staff Shortages In a Covid World appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Financial institutions everywhere are haunted by a tight labor market.

Banking Trends

Banking Trends Analysis Trends Branding

Predictive analytics and its role in modern digital banking

NCR

MARCH 12, 2018

This can make a big difference to the customer experience , strengthening brand loyalty by showing consumers that their provider is engaged with their needs and invested in delivering a beneficial, relevant service. This allows customers to take action before the upcoming bill payment or financial event makes them overdrawn.

Analytics

Analytics Digital Banking Analysis Branding

Mystore-E And An AI Assistant For Physical Retail

PYMNTS

JANUARY 15, 2019

But Mystore-E’s claim to fame is the holistic and comprehensive offering, according to its CEO, with maximum focus given to the data analysis part of the platform – and using that data to arm sales associates with the right tools to help score conversions. Mystore-E recently secured $2.2

Retail

Retail Ohio Tools Data

Digital Finance Penetration Surpasses That Of Social Media

The Financial Brand

OCTOBER 13, 2021

The post Digital Finance Penetration Surpasses That Of Social Media appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The integration of finance and digital technology has resulted in exponential growth of digital banking and fintech solutions.

social media

social media Banking Trends Analysis Digital Banking

The CMO Role in Banking is Being Disrupted

FEBRUARY 6, 2022

The post 2022 Trends Reflect a New Era for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. To succeed, banks and credit unions will need to be proactive, forward-looking, and open to change, as opposed building business models around old paradigms.

Trends

Trends Banking Trends Analysis Branding

What Does Banking Need More: Customer Experience or Product Innovation?

Mastercard Report: Nearly Half Of Consumers View Innovation As Purchase Driver

Webinars

Trending Sources

How Beacons And Mobile Are Fueling Commerce Innovation

Webinars

15 Ways We Are Using ChatGPT in Banking

NEW STUDY: Why Fast Food Isn’t Innovating Fast Enough

Controlling the Narrative: How Financial Services Institutions Can Stay Ahead of Reputational Risk

WTF is Innovation in Banking?

Tips & Insights on Creating (or Recreating) Brand Buzz in Banking

RBC rolls out AI insights for business customers

Open Banking and Ecosystems

Getting Started On Embedded Finance

Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too

Why Credit Unions Have A Member Loyalty Gap

The Future of Loyalty in Banking is at Risk

Chatbots: Friend Or Foe Of Retail?

Use Technology Vision for Banking as a guide to bolster traditional banking, before it’s too late

Secure, Standardized Data Sharing Empowers Consumers & Promotes Innovation

Corporate portals: One-stop shop for competitiveness

Visa’s Bill Sheley: Eliminating FX Uncertainty Boosts Cross Border Commerce

How Financial Institutions Can Stop Chasing Their Tail Digitally

Merchants, PayFacs And Monetizing Payments Flows

How Community Banks Can Stay Relevant in the Face of a Digital Assault

How omni-channel marketing can work for your business – Part 1: Attract

Why Banks Are Barely Keeping Up with Staff Shortages In a Covid World

Predictive analytics and its role in modern digital banking

Mystore-E And An AI Assistant For Physical Retail

Digital Finance Penetration Surpasses That Of Social Media

The CMO Role in Banking is Being Disrupted

Panera Gives Its Customers A Verbal Order-Ahead Assist

Making omni-channel a reality – Part 1: The six key drivers for any omni-channel strategy

Retail Banking Reflections and Keys to Success for 2022

6 Digital Banking Transformation Trends for 2022

Traditional Banks Remain Unprepared for Digital-Only Challengers

Open Banking Transforming Business Models Forever

Core Providers Not Seen as Viable Open Banking Partners

14 Surprising Projections on the Future of Banking

Traditional Customer Acquisition Methods in Banking Are Dead

6 Global Megatrends Impacting the Future of Banking

6 Global Megatrends That Are Impacting Banking’s Future

8 Fintech Trends Changing Banking Forever

10 Factors That Will Determine Banks’ Future Relevance

Executing What’s Possible With Digital Banking Transformation

6 Keys to Digital Banking Transformation Success

2022 Trends Reflect a New Era for Banking

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