FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

OCTOBER 24, 2020

In October 1829, Sam Patch jumped down the 175-foot Horseshoe Falls (the largest of the three waterfalls that make up Niagara Falls), but Taylor was the innovator who came up with the idea of adding a barrel to the trip. Taylor was not the first person to attempt a plunge over the famous falls. Usually we run out fairly quickly.”.

Video 195

Video Customer Experience Innovation Course 195

PYMNTS

DECEMBER 8, 2020

The surge in automotive online purchasing traffic sparked by the pandemic has led to increased demand for eCommerce. Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. 8) of a $15 million Series A financing.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Before COVID-19, there were probably a lot of demographic groups that didn't know how easy it is to order online and then head to the store for pickup.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

JULY 17, 2020

. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Brad Wiskirchen , CEO at Kount.

eBook 222

eBook Customer Experience Fraud Mobile 222

BankInovation

JUNE 3, 2020

Bank Innovation is proud to announce the Bank Innovation Build 2020 Virtual Experience, designed to provide industry professionals the insights, strategies and best practices to propel their innovation teams to success. Produced by Bank Innovation and Royal Media, Build will take place Sept. 9 and 10 online.

Innovation 64

Innovation Strategy Industry Online 64

PYMNTS

JULY 17, 2020

The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Drew Edwards , CEO at Ingo Money. Does anyone really want to venture inside a bank these days, when remote, online options are readily available?

Innovation 241

Innovation Payments Customer Experience Study 241

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. As the trend proliferated, it opened up new opportunities for businesses to migrate their payment workflows online, too. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. Online Shoppers Are Reshaping The Retail Experience,” attempts to forecast just exactly what retail might look like come 2020.

Retail 100

Retail social media Branding Online 100

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. billion, and the new company will have $500 million in cash at the end of the transaction, scheduled for 2020. The company is going to merge with Diamond Eagle Acquisition and SBTech.

Las Vegas 130

Las Vegas Company San Francisco Boston 130

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. billion, and the new company will have $500 million in cash at the end of the transaction, scheduled for 2020. The company is going to merge with Diamond Eagle Acquisition and SBTech.

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130

PYMNTS

DECEMBER 28, 2020

“As retail businesses from across the globe recover from the impact of Covid-19, trading online has gone from being a ‘nice-to-have’ to a ‘must-have’ for retailers," Perkins said, according to the release. Digitising back office operations is a critical step towards transitioning to online commerce," Perkins added.

Retail 177

Retail Operations Customer Experience Online 177

PYMNTS

DECEMBER 21, 2020

Blackhawk Network Head of Commerce Brett Narlinger said in the announcement that the company has witnessed surges in 2020 in eCommerce and shoppers harnessing buy online, pick up curbside options but there has not been a method to have gift cards included in that experience.

Cards 159

Cards Branding Customer Experience Innovation 159

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 Social Media.

Online 101

Online Fraud Branding social media 101

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

OCTOBER 16, 2020

Since remote onboarding became the nerve-wracking norm over the first half of 2020, identity verification has assumed a higher status in the tech stacks of merchants and brands. That doesn’t leave a whole lot of room for error, customer experience-wise.

Security 189

Security Knowledge Base Customer Experience Retail 189

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

NOVEMBER 2, 2020

on Halloween 2020, we’re confronted with the prospect of a long, strange COVID winter. As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. Payments Innovation Leads the Way . Our research shows that 85.3

Study 205

Study Cards Payments Innovation 205

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases. Some marketplaces are finding innovation in this space easier than others.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. 31) that it will intermediate payments through a multi-year implementation that may last through mid-2020.

Payments 149

Payments Customer Experience Risk Management America 149

Perficient

MARCH 8, 2023

Not to mention, as of 2020, women control two-thirds of consumer spending, hold 40% of total global wealth, account for 40% of entrepreneurial activity worldwide, and are the main breadwinners in 49% of U.S. As part of the initiative, Goldman Sachs developed a free online business education program available to women globally.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. locations to allow customers who have placed online orders to conveniently and safely grab them.

Report 189

Report Online Strategy social media 189

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

APRIL 28, 2020

Doing that, he said, is a partnership play, working across the payments ecosystem to help SMBs quickly and smoothly shift their business online. There is so much innovation that can come out of this. SMBs] are creative, innovative, entrepreneurial spirits,” Forestell noted. VisaNews (@VisaNews) April 16, 2020.

Maine 273

Maine Payments Innovation Customer Experience 273

PYMNTS

SEPTEMBER 18, 2019

Online marketplaces need to meet higher and higher standards if they want to keep customers from the competition. As online shopping is now a global endeavor, that can be trickier than it seems. Online Marketplaces and the $1.8 trillion by 2020. What’s New in the Platform Economy. Counterfeit Problem.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

JUNE 23, 2020

But in addition to great deals on apparel and handbags, what you will find online is a lot of questions about not The Big Style Sale week, but about Amazon Prime Day. I can’t speculate on that,” said an Amazon spokesperson, “but we’re always innovating and looking to create new experiences on behalf of customers.”. “It

Branding 160

Branding Video Customer Experience Google 160

PYMNTS

DECEMBER 28, 2020

declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Some customers are in-branch banking loyalists, however, and financial institutions (FIs) would do well to heed their preferences.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase.

Retail 210

Retail Branding New York City Indiana 210

Perficient

JANUARY 25, 2021

While Haven was meant to address the sticky web of hospital, insurers, and pharma relationships, the real innovation must come from existent players who have a stake in that web and are already on the field. In March of 2020, before the COVID-pandemic hit, the Kaiser Family Foundation released an issue brief on disparities in health care.

Community 429

Community System Trends Tools 429

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

JULY 30, 2019

Our fully compliant solution allows businesses to feature a state-of-the-art retail customer experience for both in-store and delivery, while also providing in-depth business analytics and increased revenues for businesses.”. billion by 2020 — the industry is largely cash-based.

Mobile 130

Mobile Nevada Oklahoma Arizona 130

PYMNTS

NOVEMBER 23, 2020

percent of restaurant customers said that the only reason they don’t use loyalty programs is because their restaurants do not offer them. Another study found that 80 percent of consumers would order online or via mobile app if eateries rewarded them for doing so. One recent PYMNTS survey found that 38.7 A Digital-Only Focus.

New York 214

New York Survey Digital Strategies Mobile 214