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Travel Meets Connected Commerce

PYMNTS

As usage grows, brands are responding with expanded mobile features and more end-to-end experiences. At this point in time, two influential groups – western millennials and Chinese tourists – are having far-reaching impacts on how brands and destinations cater to top travelers. Millennials will spend an estimated $1.4

Meeting 141
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‘Digital Shifters’ Taking More Definable Shapes As COVID Clears

PYMNTS

Business roadmaps predating 2020 aren’t much use these days, however, as COVID has altered the terrain. Very recently, the fourth annual How We Will Pay 2020 study, done by PYMNTS in collaboration with Visa (more from that in a minute) gave new context to the shifters. At least in 2020, we know where people are shopping.

Maine 221
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Staying on brand: How to humanize virtual agents, just enough

Insights on Business

The use of VA’s is expected to grow by 1000% by the year 2020. A growing number, starting with millennials, would even prefer doing business through a VA, or chatbot. Some brands have attempted to do this simply by using a “human” avatar and name, but does that go far enough for create a comfortable, natural experience?

Branding 125
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Latest Digital Banking App Ranking Holds Some Surprises

PYMNTS

They are the brands tracked in PYMNTS’ Provider Ranking of Digital Banking Apps for October 2020, and the surprise can’t be spoiled because, with two very notable exceptions, there aren’t any. We’d hate to spoil the surprise. so we won’t. Or perhaps it’s more accurate to say “they” didn’t spoil the surprise. Who are “they?”

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Airbnb Competitor Domio Lands $100M; Aims To Double Market Share

PYMNTS

Domio , a startup that designs and rents apartment hotels, has raised $100 million in funding to expand both nationally and globally to 25 markets by 2020, according to reports on Tuesday (Dec. Airbnb has taught us that hotels are not the only to stay,” Hans Tung, GGV Capital’s managing partner, told TechCrunch.

Marketing 101
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Mobile Cards Key To Winning Bank Accounts

PYMNTS

As the report states, “We … find that a significant share of consumers are willing to bank with the institutions — financial or otherwise — that offer them the best spending and money management tools.”. The highest interest is among “bridge millennials” whose card spend averages $40,000 annually. Mobile Cards: Make or Break?

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PayPal Invests In Extend As Merchants Seek New Ways To Boost Online Conversion

PYMNTS

But Levin, whose extended warranty startup just raised $40 million from PayPal and other backers, told Karen Webster in a recent conversation that his firm has managed to boost that as much as sixfold. Extend (@HelloExtend) October 5, 2020. It's the Autumn season and golf courses are closing soon.

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