PYMNTS

JANUARY 14, 2020

Broadly speaking, it seems the follow-up act to the millennial generation – that is, Gen Z – is much more positively inclined toward using credit products of all stripes. Far more millennials and Gen Xers make use of credit cards than Gen Zers – at 38.29 million and 38.27 million, both cohorts have roughly quintuple the carrying rate.

Innovation 160

Innovation Payments Millennials Cards 160

PYMNTS

JANUARY 7, 2019

Welcome to the first Monday of 2019. According to the Chinese calendar, 2019 is the “Year of the Pig” – which may not, at first blush, inspire much excitement for the 358 days ahead of us. That makes it the most important year of the last decade. In the payments and commerce world, that’s not much time at all.

Mobile 205

Mobile Innovation Apple Study 205

PYMNTS

DECEMBER 18, 2018

However, that glass-half-full view isn’t warranted, Visa ’s Global Head of Innovation and Design Mark Jamison told Karen Webster, and is based on a view of commerce that is too myopic. This year, 2019 will likely be the first season that [holiday spending] will top $1 trillion,” Jamison explained.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

DECEMBER 24, 2019

And 2019 was no exception. As Green Dot Chief Revenue Officer Brett Narlinger told Karen Webster, the same holds true for banks, particularly when it comes to millennial and Gen Z consumers. Instant payments is an innovation that doesn’t require much explanation. How IoT Can Make Payments New Again.

Payments 134

Payments Illinois Guidelines Mobile 134

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Perficient

JANUARY 12, 2021

In 2019, Gartner projected that over 100 million customers would be shopping with AR in 2020. Gartner also reports that 30% of Gen Z and Millennial shoppers wish that online shipping experiences would incorporate AR/VR features, though less than one-fifth of analyzed brands have integrated them. Giving the Consumer Control.

Customer Experience 538

Customer Experience Branding Video Online 538

CB Insights

SEPTEMBER 10, 2019

While the media often portrays millennials as preoccupied with the rising prices of festival tickets and avocado toast, their real financial concerns are a bit more practical. But millennials face significant headwinds in making those financial dreams a reality. get the REPORT on next generation investors. From big banks to big tech.

Millennials 77

Millennials Mobile Lending Cards 77

PYMNTS

DECEMBER 13, 2019

What this demographic wants out of peer-to-peer (P2P) marketplaces is changing, however, as more millennials become fully active members of the working world. Millennials are still spending money on trips and vacations, but how and where they do so is shifting. Millennials And Their Changing Travel And Payment Opinions.

Millennials 141

Millennials Payments Groups Mobile 141

FICO

DECEMBER 20, 2018

I’ll leave the speculation on the headline-grabbing technologies — your blockchains and your dancing robots — to others. For my predictions, I’ll focus on four areas of tactical concern within consumer banking that I feel confident bank executives will make significant progress addressing 2019. The good times are over.

Trends 73

Trends Lending Fraud Exercises 73

PYMNTS

OCTOBER 1, 2019

As discussed in the latest “ How We Will Pay 2019 ” survey, done in collaboration between PYMNTS and Visa, the age of the connected consumer has dawned. To that end, ownership of the key enabler of contactless payments – that would be smartphones, of course – is up, reaching 90 percent in 2019 versus 84 percent in 2018. featured 4.8

Millennials 140

Millennials Payments Study Groups 140

PYMNTS

DECEMBER 31, 2019

Might the coming year be marked by innovation at the point of sale (POS)? The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. We’ve barely gotten through the holiday shopping season of 2019.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. How We Will Pay 2019 is an annual national study of more than 5,000 U.S. This group of 60 million U.S.

Millennials 222

Millennials Study Course Trends 222

Abrigo

SEPTEMBER 2, 2020

Technology can create efficiencies that allow them to reimagine customer interactions moving forward. Banking technology and digital offerings have long been associated with the preferences of Millennials and Gen Z, but the coronavirus has quickly reshaped banking behaviors.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

OCTOBER 12, 2020

Electricity would also give innovators their own superpower, an incentive to design and manufacture a whole range of electric-powered appliances – irons, refrigerators, dryers, ovens, stoves, vacuum cleaners, dishwashers – that would do more than save women time “doing chores.”. The Connected Consumer’s Superpower.

Innovation 292

Innovation Millennials Retail Study 292

PYMNTS

JANUARY 26, 2021

And voice assistants are showing up to assist with a growing number of those home purchases — 42 percent more often than they did in 2018 and 10 percent more than they did in 2019. As the technology is evolving, consumer enthusiasm is expanding. percent said they’d made a voice-assisted purchase in the past day.

Millennials 175

Millennials Data Trends Security 175

PYMNTS

SEPTEMBER 3, 2020

The pandemic has accelerated a preexisting trend in the restaurant industry in which QSRs — driven by doing more business with digitally savvy millennials and Generation Z consumers — have sought to personalize their interactions. A 2019 report revealed that more than 100 million Americans face such restrictions, for example.

Management 130

Management System Millennials Study 130

PYMNTS

JANUARY 21, 2019

Bill Gates will be speaking about financial innovation and global health, Prince William and Sir David Attenborough will discuss mental health, Al Gore will address how to save the planet and Uber Chief Dara Khosrowshahi will be talking about how capitalism can be reshaped to promote inclusive prosperity. A Different Feel in the Forum.

Trends 172

Trends Leadership United States Survey 172

PYMNTS

MAY 1, 2019

And in retail developments, smart vending machines have the power to change the way consumers shop, and merchants are starting to experiment with artificial intelligence (AI) technology. based credit unions in operation as of January 2019. All this, Today in Data. Data: 5,613: Number of U.S.-based

Guidelines 122

Guidelines Millennials Retail Data 122

Abrigo

SEPTEMBER 2, 2020

Technology can create efficiencies that allow them to reimagine customer interactions moving forward. Banking technology and digital offerings have long been associated with the preferences of Millennials and Gen Z, but the coronavirus has quickly reshaped banking behaviors.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Visual search has held promise for online retailers for some time, especially since offering more visual content can engage tech-savvy millennial and Gen Z consumers.

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

DECEMBER 24, 2020

If there was a defining trend for payments in 2020, or a trend that gained the most traction compared to 2019, it was buy now, pay later (BNPL). Millennials have shown remarkable interest in these solutions, which allow consumers to finance purchases with specific terms when they check out online. PYMNTS research shows 11.5

Payments 260

Payments Millennials Survey Trends 260

Accenture

SEPTEMBER 22, 2019

By way of example, Monzo passed 2 million users in May 2019 and anticipates 3 million this year, while Revolut is targeting 10 million by 2020. But there’s another reason why the neo-challengers are so front-of-mind: They’re industry leaders in cultivating technology innovation and optimising customer service and experience.

Innovation 150

Innovation Metro Apple Marketing 150

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments.

Industry 101

Industry Technology Online Video 101

PYMNTS

JUNE 4, 2019

Cars and quick-service restaurants (QSRs) have been interconnected since drive-ins were the latest innovation. In 2017, Starbucks launched ordering integration with Ford’s SYNC3 , the automaker’s voice-activated technology powered by Alexa. Mobile Ordering Appeals to Millennials. Meeting consumer demand is vital. percent vs. 45.8

Millennials 184

Millennials Google Mobile Report 184

Bank Innovation

APRIL 17, 2019

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

User Experience 170

User Experience UX Report Financial Technology 170

PYMNTS

JANUARY 24, 2020

However, government bodies are unable to innovate at the same breakneck pace as retailers or other consumer service industries, as they must adhere to complex regulations, and ensure that their software is not leaving partners behind. Payment Challenges Stall Government Innovations . Fraud Issues Stemming From Paper Check Use.

Payments 130

Payments US Fraud Innovation 130

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. Solid evidence of that was provided during the recent first-quarter 2019 earnings season.

Google 115

Google Mobile Retail Innovation 115

NCR

JULY 20, 2016

Biometrics has been a staple of science fiction films for decades, with futuristic movies displaying iris scanners, facial recognition software and a range of other quirky innovations. Last year, Juniper Research predicted biometric authentication app downloads would reach 770 million a year by 2019. Fingerprints. Ear acoustics .

Technology 40

Technology Payments Millennials System 40

PYMNTS

SEPTEMBER 16, 2019

That is just one of five critical findings highlighted in How We Will Pay 2019 , a PYMNTS, Visa collaboration examining how consumers use a wide range of connected devices to shop and make purchases. consumers who documented their shopping and purchasing experiences over a seven-day period in mid- to late-July of 2019.

Report 188

Report Study Meeting National 188

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities. by the end of 2019. Around the Digital Banking World.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

OCTOBER 22, 2020

That dwarves the 2019 tally of 59 deals for gross proceeds of $13.6 And with a nod toward capital market innovation, Bergeron predicted “a lot of money will run to them until there’s too much money in them.”. Any drive toward innovation, towards leveraging data, must balance the use of that data with data privacy. Challenges

Fintech 169

Fintech Capital Innovation Data 169

PYMNTS

MAY 16, 2019

APIs, AI and technology are important advances, but the company has invested heavily in a human customer service team to work alongside them. We are anticipating over a million inbound contact calls per year over the phone in 2019,” Rowan said. Technology In Tandem With Human Workers.

Millennials 189

Millennials Technology US System 189

PYMNTS

DECEMBER 27, 2019

Among the common themes to emerge: Change will come to the point of sale (POS), moved by the continued pivot to contactless ways to pay — and the demographic change that will bring the mighty millennial more buying power. The Best Of The Monday Conversation: Everything We Learned In 2019. Did Blockchain Peak In 2019?

Taxes 101

Taxes Mobile Management blockchain 101

PYMNTS

DECEMBER 26, 2018

Amazon, however, isn’t the only retailer that deployed similar technology this year. In the fall, Walmart ’s Sam’s Club launched a new brick-and-mortar location in Dallas with cutting-edge retail technology. But, brand name aside, Dunkin’, like Starbucks, guided customers toward mobile order-ahead technology this year.

Retail 136

Retail Mobile Miami Dallas 136

PYMNTS

AUGUST 27, 2019

One-third of Gen Z members and more than one-quarter of millennials will make secondhand purchases in 2019 due to environmental concerns and cheaper prices, for example. ThredUP is also taking an innovative approach to expanding its presence in brick-and-mortar retail.

San Francisco 116

San Francisco Online Retail Millennials 116

PYMNTS

JANUARY 14, 2019

In addition, various technologies will be utilized for safe and secure commerce, including the Visa Token Service. According to the Digital Drive Report , some 99 million commuters are finding ways to connect, either by using their smartphones or via technology already built into their vehicles’ dashboards.

Las Vegas 128

Las Vegas Samsung Technology Tools 128

PYMNTS

AUGUST 14, 2019

With its digital business delivering its 40 th consecutive quarter of double-digit growth, Macy’s made progress on its 2019 strategic initiatives during the second quarter. When it comes to technology, Gennette said the company is getting off-price better every day, with its backstage distribution center in Columbus now up and running.

Columbus 100

Columbus DC Branding Google 100