PYMNTS

DECEMBER 18, 2018

However, that glass-half-full view isn’t warranted, Visa ’s Global Head of Innovation and Design Mark Jamison told Karen Webster, and is based on a view of commerce that is too myopic. This year, 2019 will likely be the first season that [holiday spending] will top $1 trillion,” Jamison explained. There is an intent to buy.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

MAY 23, 2019

According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. As of 2019, three quarters of customer interactions with credit unions are digital — the remaining 25 percent is split between branch visits, ATM stops and call center calls. Building A Better Package.

Online 123

Online Millennials Digital Banking Maine 123

Gonzobanker

DECEMBER 20, 2019

GonzoBankers, 2019 was a year of extremes. Third, read and enjoy the 2019 edition of the GonzoBanker Awards, our 18 th. Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

JANUARY 7, 2019

Welcome to the first Monday of 2019. According to the Chinese calendar, 2019 is the “Year of the Pig” – which may not, at first blush, inspire much excitement for the 358 days ahead of us. Paying for things will happen online for pickup in the store later. That makes it the most important year of the last decade.

Mobile 205

Mobile Innovation Apple Study 205

PYMNTS

DECEMBER 24, 2019

And 2019 was no exception. As Green Dot Chief Revenue Officer Brett Narlinger told Karen Webster, the same holds true for banks, particularly when it comes to millennial and Gen Z consumers. PSD2 will change — indeed is changing — online commerce in Europe and beyond. How IoT Can Make Payments New Again.

Payments 134

Payments Illinois Guidelines Mobile 134

PYMNTS

JANUARY 16, 2020

Convenience is key in the retail sector, especially in eCommerce, where merchants with frustrating or complicated online shopping processes can easily lose customers. Millennials have matured financially, but many remain wary of using traditional credit to buy even routine or small-ticket items. How Millennials Are Driving BNPL Growth.

Millennials 130

Millennials Mobile Retail Branding 130

CB Insights

SEPTEMBER 10, 2019

While the media often portrays millennials as preoccupied with the rising prices of festival tickets and avocado toast, their real financial concerns are a bit more practical. But millennials face significant headwinds in making those financial dreams a reality. get the REPORT on next generation investors. From big banks to big tech.

Millennials 77

Millennials Mobile Lending Cards 77

PYMNTS

DECEMBER 26, 2019

But before we shut the door on 2019, it bears taking a moment to note how much the world of retail has changed in the last year, a fitting capstone on a decade that has seen retail as the American consumer commonly knew it taken to the ground and rebuilt nearly from the foundations. A lot of these brands don’t have stores.”. And should be.

Retail 135

Retail Branding Course Charlotte 135

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

OCTOBER 1, 2019

As discussed in the latest “ How We Will Pay 2019 ” survey, done in collaboration between PYMNTS and Visa, the age of the connected consumer has dawned. To that end, ownership of the key enabler of contactless payments – that would be smartphones, of course – is up, reaching 90 percent in 2019 versus 84 percent in 2018.

Millennials 140

Millennials Payments Study Groups 140

PYMNTS

OCTOBER 12, 2020

Electricity would also give innovators their own superpower, an incentive to design and manufacture a whole range of electric-powered appliances – irons, refrigerators, dryers, ovens, stoves, vacuum cleaners, dishwashers – that would do more than save women time “doing chores.”.

Innovation 292

Innovation Millennials Retail Study 292

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. Does your financial institution support a culture of innovation and an environment that welcomes new technology?

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. How We Will Pay 2019 is an annual national study of more than 5,000 U.S. This group of 60 million U.S.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

SEPTEMBER 3, 2020

The pandemic has accelerated a preexisting trend in the restaurant industry in which QSRs — driven by doing more business with digitally savvy millennials and Generation Z consumers — have sought to personalize their interactions. Providing unique options as well as adding personal elements can keep in-store and online customers loyal.

Management 130

Management System Millennials Study 130

CB Insights

MARCH 26, 2019

Every few weeks, another story about the dreaded generation surfaces: millennials are killing casual dining; millennials are killing breakfast cereal; millennials are killing home ownership. 2019 FOOD & BEVERAGE TRENDS TO WATCH. Why the millennial generation is so different. Millennials are in debt.

Millennials 78

Millennials Industry Trends Branding 78

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Capitalizing on PPP innovations for a better experience. This is fairly new territory to many institutions, however.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

NOVEMBER 2, 2020

consumer seems happy to test the waters — and none more so than the coveted bridge millennials. According to PYMNTS survey data, nearly three times as many bridge millennials are Amazon Prime members as Walmart+ members. But three in 10 bridge millennials already report having both, just a month in. Those are the 47 million U.S.

Millennials 246

Millennials Retail Online Report 246

PYMNTS

MAY 19, 2020

As far back as late 2019, the second edition the Visa/PYMNTS How We Will Pay study demonstrated that the home and its voice-enabled devices were well on their way to becoming the consumer’s connected commerce command center. percent of bridge millennials have done so. Another 41.8 And consumers plan to stick with their new behaviors.

Technology 205

Technology Millennials Retail Report 205

PYMNTS

SEPTEMBER 26, 2019

The BNPL option is meant to help online businesses grow sales and put more items in baskets, without credit risks to the seller. Visa is committed to enabling new forms of payment innovation across the e-commerce ecosystem. With Sezzle, consumers can divide their purchases into four installments, and pay interest-free for six weeks.

Payments 133

Payments Millennials Maine Online 133

PYMNTS

DECEMBER 24, 2020

If there was a defining trend for payments in 2020, or a trend that gained the most traction compared to 2019, it was buy now, pay later (BNPL). Millennials have shown remarkable interest in these solutions, which allow consumers to finance purchases with specific terms when they check out online. PYMNTS research shows 11.5

Payments 260

Payments Millennials Survey Trends 260

PYMNTS

JANUARY 1, 2021

The consumers who shopped for anything from groceries to sporting goods to cars in December of 2019 are completely different from the ones who shop today. For the purposes of this exercise, we’re going to describe the “typical” grocery shopper – a bridge millennial, a 36-year-old mom of 1.93 How She Thinks About Vaccines.

Study 362

Study Survey Exercises Cards 362

PYMNTS

OCTOBER 20, 2020

PYMNTS researchers found that what we call “social shifters” moved online fast but are most likely to rush back to physical stores and outside activities. We learn that the creative innovation that’s capturing people’s imaginations more than anything now is the mighty spoken word. At least in 2020, we know where people are shopping.

Maine 221

Maine Retail Branding Study 221

Accenture

SEPTEMBER 22, 2019

By way of example, Monzo passed 2 million users in May 2019 and anticipates 3 million this year, while Revolut is targeting 10 million by 2020. But there’s another reason why the neo-challengers are so front-of-mind: They’re industry leaders in cultivating technology innovation and optimising customer service and experience.

Innovation 150

Innovation Metro Apple Marketing 150

CB Insights

OCTOBER 24, 2018

Millennials in particular struggle with credit cards — recent studies find that 3 in 5 millennials carry credit card balances month to month, while 45% don’t know the interest rate on their card. POS lenders are partnering with merchants to provide shoppers — both in-store and online — access to capital.

Millennials 65

Millennials Lending Cards Capital 65

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. What else can it do, though, especially for online marketplaces? Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security.

Customer Experience 109

Customer Experience Millennials Retail social media 109

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Capitalizing on PPP innovations for a better experience. This is fairly new territory to many institutions, however.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

OCTOBER 5, 2020

But it is innovative from the marketing standpoint and also hits on the theme of collecting data to sharpen those marketing campaigns once they’re done. Part of the reason for the reconsideration of the brand is to reach the millennial age range. The change comes slightly under one year since its November 2019 brand launch.

Branding 183

Branding Millennials Resources Marketing 183

PYMNTS

JUNE 4, 2019

Cars and quick-service restaurants (QSRs) have been interconnected since drive-ins were the latest innovation. In fact, Pizza Hut’s claim to fame is that it sold its first online order way back in 1994. Mobile Ordering Appeals to Millennials. Meeting consumer demand is vital. This is the audience for mobile ordering. percent.

Millennials 184

Millennials Google Mobile Report 184

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. And since iPhone users skew more to the affluent, it also denied those innovators the opportunity to monetize their spend. 23-25, 2020.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

AUGUST 27, 2019

One-third of Gen Z members and more than one-quarter of millennials will make secondhand purchases in 2019 due to environmental concerns and cheaper prices, for example. The online thrifting market combines both of these factors, making it especially popular among both demographic groups.

San Francisco 116

San Francisco Online Retail Millennials 116

PYMNTS

JANUARY 24, 2020

However, government bodies are unable to innovate at the same breakneck pace as retailers or other consumer service industries, as they must adhere to complex regulations, and ensure that their software is not leaving partners behind. Payment Challenges Stall Government Innovations . Fraud Issues Stemming From Paper Check Use.

Payments 130

Payments US Fraud Innovation 130

PYMNTS

OCTOBER 22, 2020

That dwarves the 2019 tally of 59 deals for gross proceeds of $13.6 And with a nod toward capital market innovation, Bergeron predicted “a lot of money will run to them until there’s too much money in them.”. Loans get people started on online stock trading platforms. billion, with an average deal size of $385.5 Challenges .

Fintech 169

Fintech Capital Innovation Data 169

PYMNTS

JANUARY 22, 2020

All of that helps prepare the ground for innovation. “In Function shoppers complete online surveys – a basic part of the DTC website experience these days. And much of that innovation and disruption comes down to better analytical prowess. P ersonalization and Instagram. One recent example comes from Los Angeles-based Pepper.

Los Angeles 131

Los Angeles Analytics Retail Survey 131

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. Solid evidence of that was provided during the recent first-quarter 2019 earnings season.

Google 115

Google Mobile Retail Innovation 115

PYMNTS

SEPTEMBER 16, 2019

That is just one of five critical findings highlighted in How We Will Pay 2019 , a PYMNTS, Visa collaboration examining how consumers use a wide range of connected devices to shop and make purchases. consumers who documented their shopping and purchasing experiences over a seven-day period in mid- to late-July of 2019.

Report 188

Report Study Meeting National 188

PYMNTS

JULY 30, 2019

That applies to companies such as Grubhub, which on Tuesday (July 30) reported its second quarter 2019 earnings — a report that did not exactly please investors , and which hinted at some contraction to come. Also, 44 percent of millennials ordered from third-party services compared to 20 percent of all diners. New Players.

Millennials 100

Millennials Google Mobile Maine 100

PYMNTS

FEBRUARY 18, 2020

cereal market has lagged recently, with a slight uptick in 2019. Playing into the sense of nostalgia surrounding cereals can hook Gen Z and millennial consumers, many of whom developed a sense of brand loyalty in childhood.”. The $8 billion U.S. The reason: Consumers are skipping breakfast entirely or picking non-cereal options.

Trends 160

Trends Branding Strategy New York 160