PYMNTS

JANUARY 22, 2018

More important, perhaps, than the innovations they made on behalf of their more famous lead players, was how their contributions accelerated those innovations’ time to market. Innovation in payments and commerce has an unsung hero, too. And who will influence how innovation happens. From Betty Crocker to Boxed.

Innovation 135

Innovation Online Branding El Paso 135

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

DECEMBER 26, 2018

Merchants from grocers to quick-service restaurants (QSRs) and gas stations rolled out new ways for consumers to transact from mobile ordering to scan-and-go checkout in 2018. As it stands, 73 percent of Bridge Millennials use mobile apps to pay for gas. Apps At The Pump.

Retail 136

Retail Mobile Miami Dallas 136

PYMNTS

OCTOBER 1, 2019

To that end, ownership of the key enabler of contactless payments – that would be smartphones, of course – is up, reaching 90 percent in 2019 versus 84 percent in 2018. In paying for their retail purchases online and in store, in terms of the overall respondent pool, 9.6 percent of the bridge millennials and 42.2

Millennials 140

Millennials Payments Study Groups 140

PYMNTS

SEPTEMBER 18, 2018

And in lending, with the financial crisis in the rearview mirror, a decade on, invention – okay, innovation – has become a hallmark, at least in some corners. A survey by the Forum found that about 45 percent of overall respondents – but just 28 percent of millennials – agree with the statement that banks are fair and honest.

Lending 148

Lending Innovation Fintech Cards 148

Bank Innovation

NOVEMBER 7, 2017

Wells Fargo is going after first-time millennial investors with its new hybrid roboadvisor, Intuitive Investor. The product, which will be launched in February 2018 according to the bank, was designed with a hybrid approach.

Millennials 186

Millennials Strategy Online Retail 186

PYMNTS

NOVEMBER 2, 2020

consumer seems happy to test the waters — and none more so than the coveted bridge millennials. According to PYMNTS survey data, nearly three times as many bridge millennials are Amazon Prime members as Walmart+ members. But three in 10 bridge millennials already report having both, just a month in. Those are the 47 million U.S.

Millennials 246

Millennials Retail Online Report 246

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. CVS was among the early pioneers, starting with its 2018 purchase of health insurer Aetna. markets in the next five years, with hundreds more potentially in the offing as well.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

JANUARY 22, 2020

Gig workers will make up a full half of the American workforce by 2028, responsible for creating online content, designing webpages and conducting local food or historical tours, as well as ferrying passengers for rideshares or renting out their homes on homesharing platforms. This growing segment of workers took home $1.4

Payments 195

Payments Millennials Innovation Trends 195

PYMNTS

MARCH 5, 2019

Amid a double-digit increase in digital sales and a focus on omnichannel efforts, Kohl’s Corporation beat analysts’ top-line revenue and earnings estimates for the fourth-quarter of 2018. Rewards and Millennials. The department store retailer reported revenues of $6.8 billion and earnings per share of $2.24 billion and $2.18

Millennials 148

Millennials Philadelphia Chicago Retail 148

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. Analysts pinpoint certain companies as bellwethers for the performance of a sector.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

JUNE 10, 2019

One of the takeaways from the Platform Economy Playbook is that amidst tech innovations like artificial intelligence (AI) to help personalize clothing selection and speed up delivery and social media-powered commerce, customer service has become a differentiator. Ann Taylor and New York and Company were early participants.

Online 111

Online social media Retail New York 111

PYMNTS

DECEMBER 28, 2018

Charles Dickens’ famous starter to A Tale of Two Cities , as it turns out, is a pretty good way to sum up the year 2018 from the view of the alternative financial services segment. However, as 2018 wore on, headwinds started to blow back on the segment, most especially in the form of rising interest rates.

Millennials 145

Millennials Lending System Data 145

PYMNTS

DECEMBER 11, 2018

Give a deep and welcoming hello to the newest form of window shopping — a consumer behavior that will help to shape retail in 2019 and beyond, and a trend that stands as an increasing part of shopping, one that promises to impact brick-and-mortar merchants as they decide how to innovate. percent innovating to improve business analytics.

blockchain 170

blockchain Retail Trends Mobile 170

PYMNTS

JANUARY 24, 2020

However, government bodies are unable to innovate at the same breakneck pace as retailers or other consumer service industries, as they must adhere to complex regulations, and ensure that their software is not leaving partners behind. Payment Challenges Stall Government Innovations . Fraud Issues Stemming From Paper Check Use.

Payments 130

Payments US Fraud Innovation 130

PYMNTS

OCTOBER 20, 2020

PYMNTS researchers found that what we call “social shifters” moved online fast but are most likely to rush back to physical stores and outside activities. We learn that the creative innovation that’s capturing people’s imaginations more than anything now is the mighty spoken word. At least in 2020, we know where people are shopping.

Maine 221

Maine Retail Branding Study 221

PYMNTS

OCTOBER 1, 2019

A report by Lloyds Bank noted that the share of millennial consumers who fall victim to scams increased by 400 percent in the past year, even though overall fraud incidents declined. The report did have some good news for millennials, however: this demographic loses an average of $3,280 per scam, much less than any other age group.

Fraud 156

Fraud Millennials Regulation Trends 156

PYMNTS

JULY 25, 2019

In an interview with PYMNTS, Deirdre Ives, CEO and managing director at Wirecard North America, noted that when it comes to innovation, issuers face challenges in meeting the needs and expectations of a diverse populace of users spanning borders and cultures. That’s especially true among younger users such as millennials.

Payments 189

Payments Innovation Examples FDIC 189

PYMNTS

JANUARY 1, 2021

For the purposes of this exercise, we’re going to describe the “typical” grocery shopper – a bridge millennial, a 36-year-old mom of 1.93 And they’re also “the most likely to say they will keep shopping online once daily life returns to normal.”. children (according to the Census Bureau) doing the grocery shopping for the household.

Study 362

Study Survey Exercises Cards 362

PYMNTS

AUGUST 27, 2019

One-third of Gen Z members and more than one-quarter of millennials will make secondhand purchases in 2019 due to environmental concerns and cheaper prices, for example. The online thrifting market combines both of these factors, making it especially popular among both demographic groups. AI and the importance of personalization.

San Francisco 116

San Francisco Online Retail Millennials 116

PYMNTS

JULY 30, 2019

Analysts had also expected earnings of 30 cents per share, but Grubhub reported 27 cents per share, which itself was about 46 percent lower than the second quarter of 2018. The new Grubhub financials come amid a frenzied time for online food delivery aggregators, which are competing to win over new partners and win new business.

Millennials 100

Millennials Google Mobile Maine 100

PYMNTS

JANUARY 21, 2020

That company recently made its own play to have more of a digital and mobile role in the restaurant world, buying Preoday , a firm that focuses online ordering technology, increasingly important — even table stakes — to every operation from global fast-food chains to local fish-and-chip lunch counters. But nothing ever really lasts.

Mobile 148

Mobile Trends United States Online 148

PYMNTS

APRIL 25, 2019

Most estimates for 2018 are around $900 million. The term eSports can refer to a wide range of games in the competitive space, but in general the most popular ones are in the first-person shooter or multi-player online battle arena genres. Consumers are buying Tilly’s products online, as digital growth was up 22 percent in 2018.

Retail 166

Retail America Video Millennials 166

PYMNTS

FEBRUARY 18, 2020

This is a popular strategy — DoorDash handled a full 35 percent of all meal deliveries in the United States in 2018, and Grubhub closely trailed on its heels, claiming 30 percent of orders. based QSRs draw millennials consumers, with half of this age group reporting that they place more deliveries now than they did two years ago.

Millennials 232

Millennials Trends Strategy United States 232

PYMNTS

FEBRUARY 6, 2020

In the retail arena, sporting goods online and offline have been decimated over the past two years by the D2C efforts of the Nikes of the world, as well as deep discounts from Target, Walmart and Amazon. percent of the market in 2018, up from 14.3 Recent data says he is. Most importantly, products marketed as sustainable grew 5.6

Millennials 152

Millennials Miami Retail Examples 152

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

JANUARY 14, 2019

That’s because they’ve trained consumers over the last half decade that walking into a store isn’t as nearly as satisfying or productive an experience as shopping online—and not necessarily from those same traditional players. That won’t be a slam-dunk for traditional retailers. The Danger in the Data . PYMNTS’ study of 2,600 U.S.

Retail 198

Retail Online Mobile Data 198

PYMNTS

OCTOBER 9, 2019

Payments and other forms of innovation and disruption are taking place as the gig lifestyle spreads across the world and seeps ever further into the daily lives of consumers while becoming more critical to business. percent) while seasonal workers had lower usage throughout 2018, which dipped in Q4 2018.

Regional 122

Regional Trends Cards Millennials 122

PYMNTS

MARCH 21, 2019

What would a company as innovation-focused as Amazon want with something as outdated and unfashionable as cable home shopping? billion in revenue in 2018 , with 2 percent year-on-year growth. came via online sales in 2017, and by 2018 that had grown to 62 percent. The majority (59 percent) of QVC’s revenue in the U.S.

Video 108

Video Innovation Retail Online 108

PYMNTS

APRIL 18, 2019

As covered by PYMNTS , Neiman Marcus has acquired a minority stake in Fashionphile, an online company that sells pre-owned designer handbags and other similar products. The move follows a failed relationship, one that ended in 2016, with The RealReal, an online luxury reseller that is mulling an initial public offering for this year.

Retail 117

Retail Online Trends Course 117

PYMNTS

NOVEMBER 21, 2017

has its own Open Banking initiatives coming into force in 2018, too. They’re a result of the Competition and Markets Authority (CMA) inquiry, which found a serious lack of innovation in the nation’s banking sector — especially when it comes to small- and medium-sized business (SMB) services. “For As the U.K.

Fintech 115

Fintech Millennials Meeting Innovation 115

PYMNTS

MAY 13, 2019

About 73 percent of people in the younger demographic are more likely to choose an online company based on how easy it is to check out, as opposed to the 58 percent average for the rest of the population. About half said they would spontaneously purchase something because payment data was already stored in the app or online.

Payments 122

Payments Study Survey System 122

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. For instance, commuters in 2018 spent some $62.3

Google 115

Google Mobile Retail Innovation 115

PYMNTS

OCTOBER 30, 2018

Users can order up an online valet so that their car can be picked up and dropped off after the tires are changed. It was this observation, said Fred Thomas, vice president and general manager of retail for Goodyear, that led the firm to believe it had reached a crossroads where innovation is necessary.

Millennials 159

Millennials Maryland Metro Course 159

PYMNTS

OCTOBER 29, 2018

The day after Halloween marks the 60-day sprint to the end of the year – a year in which the pace of innovation has accelerated materially. The shifts associated with that innovation are beginning to take root, and those impacts are beginning to be felt. million such pieces. billion monthly active users – that keeps on growing.

Payments 196

Payments Google Apple Innovation 196

PYMNTS

NOVEMBER 7, 2019

7), the transit-as-a-service operator is offering car and truck owners looking to offload their vehicles a deal: Sell those vehicles via online retail service Carvana and get in return $250 worth of Lyft credits, plus three months of free membership in Lyft’s new Lyft Pink membership subscription program.

Los Angeles 101

Los Angeles San Francisco Software Millennials 101

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth. Signs of Traction.

Branding 129

Branding Millennials Retail social media 129