PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. This couldn’t be further from the truth. In the U.S.,

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

OCTOBER 8, 2020

This builds on a trend that has been brewing for the past few years, the study found, as 39 percent of quick-service restaurant (QSR) customers reported that they used drive-thrus more in 2019 than in 2018. As a retailer, you can say there's no practical purpose why a customer would be trying to log on to your network using a bot.

Innovation 141

Innovation Fraud Mobile Security 141

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. In April, Domino’s Pizza announced that Domino’s Hotspots would allow customers to receive deliveries in spaces such as parks, sports fields or beaches.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

AUGUST 23, 2019

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.

Retail 109

Retail Boston Kentucky New Jersey 109

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. Each restaurant is then graded from 0 to 100, representing no innovation at all to most innovative. So what makes an innovative restaurant?

Study 111

Study Innovation Survey Mobile 111

PYMNTS

DECEMBER 8, 2020

Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

OCTOBER 23, 2019

That’s just one example of how POS innovation is filtering down to the world of small and medium-sized businesses (SMBs) everywhere — and how, in turn, better POS technology and deployment are making for richer consumer experiences. The average American ate out 185 times in 2018 — dropping from 216 times in 2000.

Retail 101

Retail System Mobile Innovation 101

Bank Innovation

NOVEMBER 5, 2019

TD Bank is testing new AI-based personalization capabilities within its mobile app, thanks to technology from Layer 6, an AI company it acquired in 2018.

Customer Experience 218

Customer Experience Tools Mobile Technology 218

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

DECEMBER 15, 2017

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

MAY 16, 2019

Which is what drove DTC food brand Hungryroot to open its first pop-up store this spring in New York City, according to Mollie Chen, vice president of brand and customer experience. We’re hoping the store will put us in touch with more customers and real-time feedback,” she said in an interview.

New York City 158

New York City Innovation Branding New York 158

NCR

OCTOBER 13, 2017

One innovation that demonstrates what can be achieved when the mobile and ATM channels are brought together is Mastercard’s Cash Pick-Up. The service will be piloted in the US in the fourth quarter of 2017, before being made available at retail stores across the country from the beginning of 2018.

ATM 96

ATM Innovation Mobile America 96

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. Around The Next-Gen Debit World. The solution is.

Security 182

Security Fraud ATM Cards 182

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. Julie Conroy , research director for Aite Group’s Retail Banking practice. The post FICO Decisions Awards 2018 Now Open appeared first on FICO.

Analytics 40

Analytics Conference Compliance Innovation 40

Cisco

MARCH 26, 2021

Join us for our engaging industry sessions across financial services and retail. The last year has brought change and innovation. All financial services and retail session are future focused; taking the lessons learned from 2020 and building toward a more sustainable and inclusive future. The future of retail is here.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

MARCH 12, 2018

Artificial intelligence (AI) is making itself right at home in the retail industry. In 2016, AI in the retail market totaled $712.6 million — a 38-fold increase — according to a February 2018 report by The Insight Partners. By 2025 — less than a decade later — it’s projected to reach $27,238.6 Why such an astronomical increase?

Customer Experience 144

Customer Experience Retail Analytics Technology 144

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? Between 2018 and 2019, there was a 162 percent increase in buy now, pay later (BNPL) downloads – rising to roughly six million – of the most popular new “layaway” apps by the close of last year. Here’s a hint: We’ll tell you now … and you can thank us later.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

FEBRUARY 3, 2020

And while some imagined there’d be banks on Mars by 2020, few guessed that dull ATMs would one day reinvent retail banking. ATMs have come full circle — starting life as the best tech innovation the public had ever seen (from banks), then becoming utterly routine, and to the present day — when ATMs are suddenly sexy again.

ATM 165

ATM Digital Banking Innovation Video 165

NCR

APRIL 6, 2018

The new regulations came into effect on January 13th 2018. One potential consequence of PSD2 and open banking is a significant shift in how businesses engage with customers and deliver services. The European Union’s PSD2 legislation, which helps to pave the way for a new era of open banking , is now a reality. New distinctions.

Retail 69

Retail Marketing Regulation Trends 69

PYMNTS

APRIL 3, 2019

Convenience stores (C-stores), overall, are in an innovation rut. It’s almost as if pay at the pump has become a pit stop for innovating and using IT to their advantage. It’s almost as if pay at the pump has become a pit stop for innovating and using IT to their advantage. When It Comes To C-Store Innovation, Size Matters.

Innovation 145

Innovation Retail Mobile Texas 145

PYMNTS

JUNE 29, 2018

Kroger , the grocery retailer, announced that it is partnering with tech company Nuro for the pilot of an on-road, fully autonomous delivery service for customers. Partnering with Nuro, a leading technology company, will create customer value by providing Americans access to fast and convenient delivery at a fair price.”

Retail 108

Retail Customer Experience America Software 108

Bank Innovation

FEBRUARY 28, 2020

Dobot, the automated savings platform acquired by Fifth Third in 2018, is working to help its users save $425 million since it launched with the bank just over a year ago. The app lets users put away funds toward savings goals of their choice. The tool automatically pulls users’ money into a savings account based […].

Tools 284

Tools Customer Experience Management Retail 284

Bank Innovation

DECEMBER 16, 2019

customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. Virgin Money is making a play for the mass affluent. The brand released a new current account for U.K.

Strategy 243

Strategy Community Tools Branding 243

PYMNTS

MAY 29, 2019

Companies are developing new subscription boxes, tiers and perks to retain customers’ loyalty in the face of rising competition, too. million in China in 2018 — and it is only set to grow further. Like retail, the travel, entertainment and education industries have moved to the digital world.

Apple 179

Apple America Retail Industry 179

BankInovation

JULY 14, 2020

in 2018, announced the expansion into physical stores today. The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […]. Afterpay is heading into brick-and-mortar stores in the United States.

United States 64

United States US Retail Apple 64

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. According to the Digital Fraud Tracker , one-quarter of malware specifically targets FIs, and over 5 percent of online retail revenue is now lost to fraud. According to the AI Innovation Playbook , 63.6

Fraud 110

Fraud Security Retail Tools 110

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. TABLE OF CONTENTS.

Online 98

Online Company Retail Payments 98

NCR

JULY 19, 2016

The renaissance in retail banking is here, and not a moment too soon. Similar to the retail industry, omnichannel strategies are quickly becoming a key component in attracting and retaining new customers. Their analysis suggests retail banks embracing digital may see profit gains of more than 40 percent.

Innovation 40

Innovation Customer Experience Retail National 40

PYMNTS

APRIL 12, 2018

“In making our selection, we were seeking a trusted partner that could provide both expertise in consumer financing as well as digital tools to help us continuously enhance the customer experience,” Crate and Barrel CFO Kevin Sierks said in the announcement.

Branding 109

Branding Cards Customer Experience Tools 109

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. For instance, commuters in 2018 spent some $62.3

Google 115

Google Mobile Retail Innovation 115

PYMNTS

FEBRUARY 24, 2020

The all-important last mile of retail is getting shorter and more innovative. Krispy Kreme first began testing online ordering and delivery in 2018, and will now roll out the program nationally. Customers spend up to 20 percent more on online orders than offline visits. As reported by PYMNTS on Monday (Feb.

Mobile 132

Mobile Retail Online Florida 132

Bank Innovation

FEBRUARY 28, 2020

Dobot, the automated savings platform acquired by Fifth Third in 2018, is working to help its users save $425 million since it launched with the bank just over a year ago. The app lets users put away funds toward savings goals of their choice. The tool automatically pulls users’ money into a savings account based […].

Tools 195

Tools Customer Experience Management Retail 195

Insights on Business

OCTOBER 16, 2018

Monday, October 22, 2018. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For heads of payment operations, retail banking, and strategy or innovation. Customers and merchants demand real-time payment services.

Fraud 117

Fraud Customer Experience Analytics blockchain 117