PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. million households were unbanked in 2017, and about 66 percent of these households paid their bills in cash. Approximately 8.4

Innovation 145

Innovation Mobile Company Payments 145

PYMNTS

MAY 1, 2020

have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

PYMNTS

APRIL 19, 2017

PetSmart is boosting its digital offerings through the acquisition of Chewy, the leading online retailer of pet food and products. The acquisition is expected to close by the end of PetSmart’s second fiscal quarter of 2017. “We

Online 100

Online Retail Customer Experience Operations 100

PYMNTS

DECEMBER 27, 2016

Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. million annually. Download the eBook.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. The Restaurant Readiness Index is an analysis of 178 QSRs and more than 100 features available in the restaurants, online and through mobile apps.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

DECEMBER 20, 2016

But specifically looking at retail chatbots, what will they look like in 2017? 2017 will be the year of the bot,” said David Horton, managing director, innovation at Synechron. Others think that 2017 will see a surge in first-generation chatbots springing up more than ever. But 2018 may not be the year either.

Retail 100

Retail Analytics Branding Innovation 100

PYMNTS

JANUARY 21, 2020

(ARC), which says it “provides channel-agnostic tools and insights to help the global travel community connect, grow and thrive,” had taken a majority stake in nuTravel, described as a “leading developer of applications that provide airlines with online retailing solutions with enhanced features to support travel agency services.”.

Innovation 101

Innovation Millennials Trends Examples 101

PYMNTS

FEBRUARY 23, 2018

percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. McDelivery on the Uber Eats app is available from more than 2,000 restaurants around the country, with 1,000 new stores added in 2017. But McDonald ’s Corp. McDonald’s $37.5 McDonald’s $37.5

Online 101

Online US Payments Mobile 101

PYMNTS

MARCH 4, 2019

million — Australians participated in the sharing economy between July and December 2017. million bookable online listings at the time. From RV shares to home shares, online platforms must work to enhance customer experiences to help serve their users. Just under 11 million — or 10.8

Innovation 116

Innovation Branding Samsung Online 116

William Mills

APRIL 27, 2017

William Mills Agency will be live blogging at FinovateSpring 2017. ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Omnichannel campaigns online. Check back for new updates throughout the day.

San Francisco 69

San Francisco social media San Jose Customer Experience 69

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

NOVEMBER 27, 2019

said Shari Krikorian, senior vice president of Products and Innovation at Mastercard. This extension to our long-standing partnership with PayPal is another example of how we are leveraging our joint expertise and focusing on innovation to help even more people access their money quickly and easily.”.

Innovation 108

Innovation Cards Customer Experience Examples 108

PYMNTS

FEBRUARY 22, 2017

percent in comp sales growth through 2017. Our focus on providing localized and innovative product selection, improving the interconnected customer experience, and driving productivity resulted in record sales and net earnings for 2016,” said Craig Menear, chairman, CEO and president. Online sales now represent 5.9

Online 122

Online Retail Customer Experience Report 122

PYMNTS

JANUARY 27, 2020

This initiative represents an innovative new channel of distribution for The Vitamin Shoppe with great potential for growth and we look forward to a productive partnership with LA Fitness.” ” Also, new customers who sign up for The Vitamin Shoppe Healthy Awards program inside of LA Fitness will get 10 percent off their purchase.

Tampa 132

Tampa New Jersey Florida Retail 132

PYMNTS

JANUARY 27, 2020

This initiative represents an innovative new channel of distribution for The Vitamin Shoppe with great potential for growth and we look forward to a productive partnership with LA Fitness.” ” Also, new customers who sign up for The Vitamin Shoppe Healthy Awards program inside of LA Fitness will get 10 percent off their purchase.

Tampa 131

Tampa New Jersey Florida Retail 131

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Founded in 2008, UBank has been consistently pushing the boundaries of traditional banking, including introducing the first online home loan application in Australia.

Leadership 87

Leadership Case Study Innovation Online 87

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. percent between 2017 and 2019, down from 5.1 percent between 2017 and 2019, down from 5.1 Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation.

Payments 150

Payments Customer Experience Survey Capital 150

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

DECEMBER 6, 2016

Glen Fossella , CRO of Urban FT , recently joined Karen Webster for a discussion on where innovation in the banking environment is going and how banks — both big and small — are being challenged to keep up. KW: Innovation in the banking sector is blossoming. Here is an excerpt of the conversation.

Innovation 100

Innovation Mobile Digital Banking Technology 100

Accenture

OCTOBER 14, 2019

Payments innovations—from mobile, seamless interfaces to APIs to modern credit scoring—are enabling spontaneous, real-time offers, like point-of-sale (POS) credit and partner-driven distribution models, that make lending easier for both credit users and issuers.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. The average Restaurant Readiness Index score in Q4 2017 was only 38.7 Fifty-five percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was a third-party aggregator app.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

JUNE 23, 2020

But in addition to great deals on apparel and handbags, what you will find online is a lot of questions about not The Big Style Sale week, but about Amazon Prime Day. I can’t speculate on that,” said an Amazon spokesperson, “but we’re always innovating and looking to create new experiences on behalf of customers.”. “It

Branding 160

Branding Video Customer Experience Google 160

PYMNTS

FEBRUARY 5, 2018

With advances in technology, what happens online — outside the kitchen — can make a good restaurant experience a great one. At Shake Shack, for example, CEO Randy Garutti is focusing on new digital options to make his customers leave his restaurant feeling satisfied. But not all innovations are technical.

Mobile 121

Mobile Examples Innovation Online 121

CB Insights

JULY 19, 2017

Corporate innovation is critical for established companies looking to stay relevant in the face of disruption from up-and-coming startups. With industries being unbundled left and right ( supermarkets , banking , cars — just to name a few) more companies are opening up in-house innovation labs every day. Innovation Lab Name: HP Labs.

Innovation 74

Innovation San Francisco Georgia Technology 74

PYMNTS

DECEMBER 27, 2018

Despite many of these trends taking place, brick-and-mortar retail outperformed expectations by embracing innovation, exemplifying inherent value for non-traditional retailers and improving the customer experience — which, in our view, helped crown 2018 “The Year of the Store.”. percent to 7.1 percent vs. 5.0

Data 173

Data Retail eBook Online 173

PYMNTS

MARCH 5, 2018

“Nearly all categories comped positively this last year, and, importantly, both stores and online saw strong top-line and bottom-line growth. We set a goal publicly for this business [digitally] to reach $3 billion in 2017, and I’m pleased to report that we exceeded that goal by over $100 million,” Peck said. The Digital Pillar.

Branding 123

Branding Course Comparison Strategy 123

PYMNTS

SEPTEMBER 19, 2017

According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. The study found 38 percent of retailers indicate personalization is the top goal for digital customer experience. As of today (Sept.

Retail 101

Retail Boston Study Branding 101

PYMNTS

MAY 24, 2019

Even though more companies are turning to AI and automation for faster transactions and stronger data security, many are finding that humans still have a critical role in customer service. Accepting payments online is a very complex topic, but there are certain risks that apply more to travel,” he noted.

Online 130

Online Millennials Payments Customer Experience 130

CB Insights

JANUARY 24, 2018

Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.” In 2017, e-commerce accounted for 17% of total retail consumption in China, according to PwC. Download our 24-page deep-dive into the the acquisition, investment, and research strategy of Amazon.

Retail 65

Retail Online US Technology 65

Fintech Labs Insights

APRIL 28, 2017

Do the Best of Show winners of FinovateSpring 2017 represent our most diverse array of fintech innovations to date? SaleMove for its Engagement Platform and OmniBrowse solution that helps FIs meet or exceed the in-person customer experience online. FinovateEurope 2017. You be the judge. FinovateSpring 2015.

San Jose 28

San Jose Analytics social media Conference 28

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. In 2017, Alibaba launched a supermarket chain called Freshippo, also known as Hema Xiansheng, to much fanfare. Operators also might have overlooked the value of customer service for shoppers.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

DECEMBER 12, 2017

Holiday 2017 year-over-year growth is 21 percent on average. But simply sitting it out and deciding to remain an online-only business isn’t necessarily a winning strategy for up-and-coming retail innovators looking for scale, according to Stephanie Phair, chief strategy officer of Farfetch.

Retail 102

Retail Branding Customer Experience Online 102

PYMNTS

DECEMBER 6, 2018

In some ways, the trend allows banks to compensate for physical branch closures, shifting investments and resources to digital platforms to promote a positive small business customer experience and develop relationships virtually. ” Credit unions still have a lot of ground to cover to compete with big banks, however. .”

Training 161

Training Fintech Lending Customer Experience 161

PYMNTS

APRIL 25, 2019

The company, which was started in 2017, can now provide mobile financial services and a domestic money transfer facility in Nepal. Through the company, merchants can take payments via online payment portals that are consumer-facing along with white-labeled mobile apps, IVR/phone pay and SMS/text pay. “We

Mobile 115

Mobile Payments Customer Experience Report 115

PYMNTS

JUNE 20, 2019

By 2017, of course, Lands’ End was well down the road from its catalog-dependent early days — but the company wasn’t being run that way. Despite that fact that 87 percent of their goods were being sold online in some capacity, the company was still beholden to some very old ways. “It Our average consumer is in their early 50s.

Company 122

Company Branding Online Customer Experience 122