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Can Millennials Revive Call Center Commerce?

PYMNTS

Millennials have long borne the blame for a variety of problems in commerce, including the decline in popularity of diamonds and certain fast casual restaurants. Millennials could be helping to bring new life to call center commerce. Millennials are increasingly seeking access to luxury goods — including relatively affordable items.

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Best New Financial Apps 2016, The List

Bank Innovation

Robinhood: On Target Launched in December 2014, Robinhood is a zero-fee stock trading app that quickly gained popularity among financially ambitious millennials. Robinhood was paid the enormous compliment of having “cracked the millennial code” by none other than Jay Sidhu, CEO of Customers Bank and founder of BankMobile.

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P2P Payments’ Rising Appeal Beyond Millennials

PYMNTS

bank account have access to Zelle in their mobile banking app,” Lou Anne Alexander, group president, payments solutions at Zelle operator Early Warning, said in a press release. adults age 65 and older own smartphones — a significant jump from the 42 percent who owned them in 2016 and the 18 percent who did so in 2013.

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BJ’s On The Block, Amex’s Millennial Problem And Another Big Breach

PYMNTS

The long-suffering team at American Express has a new headache to handle — losing the love of those millennial customers. Unfortunately for Amex, the signal is a bit too bright — and obvious — meaning millennials don’t like it nearly so much as the unassuming Chase Sapphire Reserve card. and yes, this looks like card data breach.

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Are you giving millennials what they want?

NCR

All banks are aware of the importance of catering to the needs of the millennial generation. So what exactly is it that millennials want and expect from their financial services? This point was emphasized by Colin Walsh, CEO and co-founder of Varo Money, a mobile banking platform designed to meet the needs of millennials.

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What’s Trending So Far In 2016

PYMNTS

And to make sure that everyone starts off 2016, Part II on the same footing, we thought we would bring you a few of the top trending stories, as well as hot data/research topics, that will give you a head start on that all-important planning for 2016 and beyond. Store Front Business Index: Main Street USA, A-OK? Are SMBs Ready For EMV?

Trends 100
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Banking for the Digital Generation: Attracting & Retaining Millennials

NCR

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. are in the bottom 10 of the least loved brands by Millennials.