Remove 2016 Remove Customer Experience Remove Millennials Remove Operations
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Are you giving millennials what they want?

NCR

All banks are aware of the importance of catering to the needs of the millennial generation. But developing a clear idea of what a certain group of customers want, and then coming up with strategies to meet these expectations, is by no means an easy task. Offering the help and support customers need.

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Mobile Order-Ahead: It’s Not Just For Restaurants

PYMNTS

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193
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FinovateSpring 2016 Live Blog – Day 2

William Mills

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. 01:20 pm William Mills, CEO of William Mills Agency, and Stephen Ramirez, CEO of Beyond the Arc, discuss highlights from FinovateSpring 2016 Day 1. Customize video, like you would a direct mail piece. Maria Gurina (Bus. Nathan Stevenson (CEO).

Video 40
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How J.Crew Is Dipping Into Amazon’s Waters

PYMNTS

Elevating the Customer Experience. J.Crew and Nike aren’t the only brands to work with Amazon: Party City , operator of the soon-to-open Halloween City pop-up stores nationwide, plans to take its fiesta on the digital road and onto the Amazon marketplace. billion in 2016. The World’s Most Trafficked Mall.

Branding 101
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FinovateSpring 2016 Live Blog – Day 2

William Mills

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Diana Chin (HR & Operations). In 2015, 70% of customers preferred to open bank accounts through mobile channels. Fiserv is meeting that need for FIs and millennials. Digital customers are more profitable customers.

Video 40
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Retaining a personal touch in a digital age

NCR

During 2016 we heard FI executives acknowledging that face-to-face contact, reliable knowledge and personal service remain extremely important across a wide demographic spread of customers, both for complex and simple product purchases. “Is a digital solution always the best way?” ” he asked.

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Unattended Retail Can Boost Visits To Stores

PYMNTS

They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. In 2016, for example, Amazon began running pop-up kiosks for Kindle eBooks in convenience stores around the Seattle area, GeekWire reported. Wendy’s is hardly alone. That’s up from just 2 percent in 2017.

Retail 102