NCR

MAY 23, 2017

Not only will it help improve the customer experience, but it also promises to provide greater visibility whenever a consumer goes to make a purchase. More customers. Offering instant issuance can help attract customers – especially if other banks in the area aren’t doing the same. Image: iStock/BernardaSv.

Customer Experience 71

Customer Experience Cards Analysis User Experience 71

PYMNTS

SEPTEMBER 6, 2018

Elevating the Customer Experience. As eMarketer eCommerce and Retail Analyst Andrew Lipsman told Digiday , “Amazon owns the user experience for customers; it’s the first entry point for shopping for a lot of customers, and it’s created a powerful habit.” billion in 2016.

Branding 101

Branding Online Millennials Retail 101

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. Consumer demands for the levels of speed, convenience and user-friendliness that digital banking can offer have never been higher.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Fintech Labs Insights

AUGUST 4, 2016

A look at the companies demoing live to 1,500+ fintech professionals on September 8 & 9, 2016. Daon’s IdentityX Platform provides convenient, fast, secure, multi-factor authentication in any channel using biometrics, verifying users in less than 3 seconds and improving the customer experience. Register today.

User Experience 12

User Experience Customer Experience America Security 12

Fintech Labs Insights

AUGUST 4, 2016

A look at the companies demoing live to 1,500+ fintech professionals on September 8 & 9, 2016. Daon’s IdentityX Platform provides convenient, fast, secure, multi-factor authentication in any channel using biometrics, verifying users in less than 3 seconds and improving the customer experience. Register today.

User Experience 12

User Experience Customer Experience America Security 12

Gonzobanker

DECEMBER 19, 2016

What words describe 2016 GonzoBankers? So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards. We hope you enjoy our take on the good, the bad and the bigly of 2016. . THE BANKING AWARDS.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

What words describe 2016 GonzoBankers? So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards. We hope you enjoy our take on the good, the bad and the bigly of 2016. . THE BANKING AWARDS.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

APRIL 7, 2016

Engage customers and build relationships through Kore’s best-in-class user experience. Removes customer service gaps to drive loyalty and revenue. Delivers a competitive advantage via superior customer experience. Features: Eliminates manual, repetitive tasks to reduce operational costs.

User Experience 12

User Experience Customer Experience Operations Fintech 12

Fintech Labs Insights

JANUARY 12, 2017

Not a stranger to banks’ needs, Moonraft Innovation Labs spent six years in partnership with financial institutions across the globe to help them deliver an enhanced customer experience. During this time the company realized how banks struggle to keep up with the pace of customer expectations in innovation.

Innovation 12

Innovation User Experience America Customer Experience 12

Fintech Labs Insights

JANUARY 19, 2016

Pre-defined customer dashboards. The utmost user experience standards. Why it’s great: ING Business ensures uninterrupted, seamless support for the company’s business processes while transmitting the standards of customer experience from individual e-banking to the B2B world.

UX 12

UX User Experience Customer Experience Mobile 12

Fintech Labs Insights

AUGUST 11, 2016

At FinovateSpring 2016 the company showcased Kore Bots , chatbots that deliver alerts, perform tasks, interact with customers, and generate reports. The bots offer an inexpensive way for a bank to interact with both employees and customers in a human-like way, making person-to-system interactions more conversational.

San Jose 12

San Jose Customer Experience System User Experience 12

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Founded: January 2016. Key Partnerships & Customers. Founded: May 2016.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

DECEMBER 14, 2016

Pictured (left to right): Uniken’s Robert Levine (VP, Business Development) and Bimal Gandhi (CEO) demonstrating REL-IDverify at FinovateFall 2016. I talked with Uniken CEO Bimal Gandhi during rehearsals at FinovateFall 2016, and followed up a few weeks later with some questions via email. His responses are below.

Security 12

Security Cyber Security New Jersey System 12

PYMNTS

MAY 5, 2016

Apple has taken the single-channel approach, driving the user experience primarily from its iOS. Android has adopted an open platform approach, which allows brands and the tech-savvy users of the world to customize the payments platform to function within their applications. initiative.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

FEBRUARY 22, 2017

For Fiserv, a focus on financial services innovation means a focus on the end-user experience. As a company that works primarily with other financial institutions to offer solutions for their own customers, both consumer and corporate, Fiserv has a wide reach in the FinServ space.

Innovation 129

Innovation Security Innovation Strategies Data 129

PYMNTS

JUNE 29, 2017

Mobile commerce — defined as the purchase of goods and services through mobile apps — represented 90 percent of the total app economy in 2016 and will represent 95 percent in 2021. Key to this transition will be enabling a convenient user experience while reducing risk of transactions by leveraging device, network and behavioral data.

Apple 150

Apple Mobile Innovation social media 150

CB Insights

JANUARY 8, 2019

Various existing healthcare players have notoriously terrible brand and customer experience, which has been Apple’s focus as a company. Apple has the aggregate leverage of its entire user base to negotiate with — as of December 2016, there were 85.8M to deliver better experiences.

Apple 78

Apple Data Industry Study 78

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. Finovate: Who are your primary customers?

Data 12

Data Customer Experience User Experience System 12

CB Insights

MAY 15, 2019

Founded: 2016. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2016.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 10, 2017

The app, known for free mobile stock trading, hit 1 million active users in a year — and today Robin Hood is at over 2 million, adding about 140,000 new users every month. That’s “more accounts than E-trade added in all of 2016,” according to TechCrunch. Design can build up trust or break it down very quickly.

Tools 78

Tools Millennials US Maine 78

Fintech Labs Insights

DECEMBER 5, 2016

Speaking at FinovateFall 2016 in September, Daon President of the Americas Conor White asked attendees about their own experience with cart abandonment online. Daon’s customers include USAA, Mastercard, Atom Bank, Gulf Bank Kuwait, and Banco Neon. That’s a problem,” White said.

Security 12

Security Mobile Technology Virginia 12

CB Insights

APRIL 3, 2018

ViSenze allows in-store customers to take a picture of something they like at a store, then upload the picture to find the exact product online. Series B in 2016 from investors including the venture arm of Rakuten. In comparison, there was just 1 deal in this space in 2016, and none in prior years.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78