PYMNTS

APRIL 21, 2017

In addition to the new images and messaging, the company is also debuting 3-D image technology for close-ups of products and a personal concierge service to provide a one-on-one shopping experience for its online customers.

Customer Experience 100

Customer Experience Resources Branding US 100

PYMNTS

FEBRUARY 14, 2018

“His expertise in digital technologies, restaurant operations and branding make him a perfect fit for Chipotle as we seek to enhance our customer experience, drive sales growth and make our brand more relevant.”. Niccol, who came to Taco Bell in 2011, became CEO in 2015 after holding the position of president.

Branding 108

Branding Leadership Customer Experience Innovation 108

PYMNTS

MARCH 22, 2018

Founded in 2011, Sift Science plans to use this latest round of funding to grow its fraud detection and prevention product globally. With Sift Science, they no longer need to make this tradeoff – they can reduce risk while also improving customer experiences.”. based Featurespace and Atlanta-based Pindrop.

Fraud 108

Fraud Atlanta Capital Big Data 108

Accenture

MAY 22, 2019

It found that from 2011 to 2017, net interest income for digital leaders shifted away from fee income, down 7 percent, to interest net income, up 7 percent, while the rest saw the exact opposite effect with fee income increasing and net income decreasing. Customer experience mastery is core to their business models.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

AUGUST 8, 2018

There are brands that claim to take the customer experience to the max — and then there are brands that redefine what exactly the max means. Chubbies takes its customer community seriously, and it makes it very clear that this is well beyond a marketing ploy. Chubbies is among the latter.

Branding 107

Branding social media San Francisco Community 107

PYMNTS

AUGUST 12, 2019

Traditionally, online retailers receive and process credit card information upon each transaction. This raises the issue many online retailers face, the difficult balance between security and customer experience. “The This is the first time since 2011 that it lost more American customers than it gained.

Retail 118

Retail Video Security Software 118

PYMNTS

JANUARY 9, 2019

He stated that offering bill presentment and processing for governments represents “amazing growth, [especially within] municipalities, and with the customers and partnerships that First Billing has.”. It initially focused on software developed for the apartment vertical.

Software 158

Software Ohio Strategy Technology 158

PYMNTS

FEBRUARY 25, 2016

The lingerie business is booming, thanks in part to Adore Me — a startup that has posted double- and triple-digit growth over the past few years and has shaken the lingerie industry to the core with its fast-fashion model, savvy digital strategies and inclusive “customer-first” mentality. Experts are starting to say yes. price point.

Branding 100

Branding New York City Retail Online 100

PYMNTS

JANUARY 24, 2019

Its updates include a larger selection of items along with speedier delivery, among other features, as the company seeks to tailor customers’ experiences based on their past purchases and zip codes. The online marketplace ended up selling off most of the company in 2009. Take its 2011 deal to buy Motorola for $12.5

Google 115

Google Analysis Branding Samsung 115

PYMNTS

MARCH 16, 2017

Now while Facebook initially launched its Messenger chat service in 2011, it wasn’t a major hit right away and the social media giant continued to refine its offering. She said, “Our Facebook Messenger virtual agent experience is faster than any website or mobile app and easier to use than any online form.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

APRIL 1, 2020

They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. Online sellers could instead rely on 3D Secure 2.0

Cards 141

Cards Payments Security Fraud 141

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. The four recent payments revolutions.

Retail 100

Retail Apple Fraud Online 100

NCR

NOVEMBER 9, 2016

If complaints and customer dissatisfaction are becoming an issue for your business, it’s time to gain a clear understanding of what is causing these problems and how to solve them. ’ were online and mobile functionality (80 per cent), low or no fees (67 per cent), safety (41 per cent) and branch locations (35 per cent).

Management 102

Management Louisville Kentucky Software 102

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Customers with thin files can also be onboarded with alternative offers or repayment plans.

Analytics 52

Analytics Data Risk Management Customer Experience 52

Fintech Labs Insights

SEPTEMBER 17, 2015

Then, Ethoca demonstrated how its Alerts help online merchants stop fraud: “Ethoca Alerts is an award winning service used by thousands of ecommerce merchants and online businesses to stop fraud, eliminate chargebacks, and increase acceptance. Product Launch: 2011. There are over 100 employees. HQ: Toronto, ON, Canada.

Online 12

Online Austin Fraud Customer Experience 12

PYMNTS

AUGUST 1, 2019

Bill Onderdonk, the company’s chief operations officer, recently spoke with PYMNTS about KiwiCo’s subscription model, and how it keeps customers’ data safe from bad actors. KiwiCo was founded in 2011 and offers seven different subscription boxes focused on different age groups or interests.

Security 108

Security Cards Fraud Survey 108

Jeff For Banks

JULY 5, 2022

And products started migrating online. There is a fintech firm, SoFi, that was born in 2011, that focuses on millennials financial needs. This is why online banks can pay higher interest rates. That will release resources to improve the customer experience, deliver higher performing employees capable of advising customers (i.e.

Millennials 78

Millennials Community Pennsylvania Community Bank 78

Independent Banker

NOVEMBER 25, 2015

But now his current role is to focus entirely on developing forward-looking financial retail offerings, including mobile and online banking, card technologies and other emerging channels and devices. “We Rockland Trust launched mobile banking and mobile deposit options in 2011, taking an early lead over many of its largest competitors.

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

MAY 13, 2016

Leena Munjal, senior vice president of customer experience and integrated retail at Sears, told the outlet: “Obviously, we want to move the needle. Back in 2011, Walmart began opening Walmart Express locations that were targeted at shoppers that didn’t necessarily need to buy in bulk at the chain’s supercenters.

Retail 100

Retail San Diego Los Angeles Colorado 100

CB Insights

APRIL 3, 2018

Intercom CEO Eoghan McCabe shared the company’s first pitch deck from 2011, adding that raising 600K was a “monumental task” for the team back then. This deck from MySQL’s 2003 series B comes to us courtesy of MySQL’s former CEO and was posted online by Tech.eu’s Robin Wauters. Valued at $3.2B

Company 78

Company Video Capital US 78

Fintech Labs Insights

OCTOBER 24, 2016

The $115 million round amounts to 7X more than the first round the company closed in 2011. The Colorado-based company anticipates the investment, which comes from Providence Strategic Growth, will fuel its efforts to market services online, automate payment acceptance, and deliver the solution to its customers.

Colorado 12

Colorado Online Customer Experience Tools 12

PYMNTS

SEPTEMBER 9, 2016

PYMNTS recently spoke with Luis Rojas, vice president of product management for Guardian Analytics , an online banking security firm, about the effect of a faster processing environment, the potential for increased fraud and how to mitigate that risk. The Mountain View, Calif.-based

Fraud 100

Fraud Analytics Data Payments 100

FICO

NOVEMBER 12, 2019

The good news is that new advancements in real-time behavioral analytics allow FIs to measure friction in their customer experience, as well as identify behavioral markers of fraud and mal-intent within the new account opening journey. by Alex Johnson.

Fraud 40

Fraud Resources Industry Groups 40

Fintech Labs Insights

DECEMBER 1, 2015

. “Its in-depth understanding of our business needs, coupled with the strength of its data, plays a vital role in ensuring we offer the best customer experience possible.” Average loan size of more than £7,000. Staff of 150. Join hundreds of fintech fans in London in February for FinovateEurope 2016.

San Francisco 12

San Francisco social media Lending New York 12

Fintech Labs Insights

OCTOBER 11, 2016

. “This shines a spotlight on fraudulent activity before it becomes an issue – for both the organization and the customer – and also helps ensure a positive customer experience.” The success rate has since reached 95%.

Groups 12

Groups Technology Georgia Fraud 12

CB Insights

JULY 24, 2018

Since 2012, retail space occupied by brands that started online has grown by 1,000% in the top 300 malls in America. But other companies are starting from scratch, building a new business model that relies on maintaining a superior customer experience online and transferring it to physical retail.

Retail 49

Retail Online Branding New York 49

Fintech Labs Insights

APRIL 22, 2016

Under his leadership Featurespace has grown from a concept to a commercial success with many blue-chip customers. David has been awarded 11 prizes and scholarships for his academic and commercial achievements, including the 2011 ITC Enterprise Award for Young Entrepreneur. Finovate: What problem does Featurespace solve?

Fraud 12

Fraud Analytics System Customer Experience 12

PYMNTS

SEPTEMBER 20, 2019

Founders Stephen Vlahos and Cameron Doody weren’t working on changing the world in front of a computer screen in their dorm room — they were moving boxes into other people’s dorm rooms during move-in weekend at Auburn University where they were students in 2011. Rehabilitating A Reviled Industry .

Industry 156

Industry Course Innovation Millennials 156

PYMNTS

JANUARY 3, 2019

While any number of brands now market their wares on sustainability, inclusivity and transparency as of 2019, when Everlane was first getting off the ground in 2011, those buzzwords were far less common. What digital has brought to retail, Preysman noted, is “one central customer viewpoint.”

Retail 116

Retail San Francisco Branding New York 116

CB Insights

OCTOBER 16, 2018

The online bookseller didn’t turn a profit for six years — today, it’s the second publicly traded company ever to hit a $1T market cap. 2012: Surprise and delight your customers to build long-term trust. 2011: Self-service platforms unlock innovation. 1998: Stay terrified of your customers.

Customer Experience 78

Customer Experience Innovation Company Technology 78

CB Insights

DECEMBER 7, 2017

In 2011, three banks accounted for half of new mortgage loans, according to the Washington Post. In 2011, just two of the top 10 biggest lenders were non-bank lenders. Because Quicken Loans’ charges higher-than-average lending rates, it has focused especially on customer experience as a differentiator.

Millennials 69

Millennials Lending United States Technology 69

Social Assurance

DECEMBER 20, 2016

Workplace Communication – With online tools such as Asana and Slack, communication in the workplace will continue to evolve and adapt. Online reviews – More and more customers have ample access to writing reviews and making their opinions known about a company. Customer Service. 10 Records Keeping.

social media 12

social media Tools Video Branding 12

CB Insights

JULY 19, 2017

The experts at T-Mobile’s Silicon Valley Innovation Center focuses on the latest technologies (cloud communications, software-defined Networking, and more) to solve customer problems in creative ways, in an environment that fosters experimentation and new ideas. Founded: 2011. Founded: 2011. Founded: 2011. Founded: 2013.

Innovation 74

Innovation San Francisco Georgia Technology 74

CB Insights

OCTOBER 6, 2017

However, Foxconn has fallen short of its 2011 forecast of installing 1 million robots in its factories in 3 years. As more people shop for products online, there is greater pressure on order fulfillment centers to ship items on time. As consumers shift online, skills transfer may not follow a similar pattern for employees.

Software 69

Software Industry Retail United States 69

PYMNTS

NOVEMBER 17, 2016

Especially if Brad Birnbaum, cofounder and CEO of the newly launched customer relationship management (CRM) platform Kustomer , has anything to do with it. Birnbaum has a 20-plus-year history of creating successful customer service software. For one, he cofounded Assistly (now Desk.com) in 2010.

social media 100

social media System Retail Data 100

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2011. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

FEBRUARY 23, 2017

Equifax ( FF 2011 demo ). Mortgagebot (acquired by D+H in 2011) ( FF 2010 demo ). These online lenders facilitate the mortgage application process and service the loan. Why put 30% down just to gain massive management headaches when you can now invest in rental cashflow online with very similar returns? Better Mortgage.

Fintech 28

Fintech Lending Regulation Millennials 28