PYMNTS

APRIL 11, 2019

After the June 2007 announcement of Apple’s first-ever iPhone and the ensuing buzz around iOS apps, financial institutions (FIs) began developing offerings to ease digital banking. The bank is catering to these desires by increasing its number of physical branches, even as it is looking to create a more tailored digital customer experiences.

Mobile 123

Mobile ATM Innovation Strategy 123

NCR

NOVEMBER 9, 2016

If complaints and customer dissatisfaction are becoming an issue for your business, it’s time to gain a clear understanding of what is causing these problems and how to solve them. ’ were online and mobile functionality (80 per cent), low or no fees (67 per cent), safety (41 per cent) and branch locations (35 per cent).

Management 102

Management Louisville Kentucky Software 102

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

CB Insights

JULY 24, 2018

The most potent symbol of the ascendance of e-commerce and downfall of physical retail is, of course, Amazon. 15-Min Flash briefing: Can AI Save Physical retail? Learn how Walmart, Amazon, Sephora, Zara, and other retailers are using AI to reinvent the brick-and-mortar store. Why physical retail still matters. to $355.9B

Retail 49

Retail Online Branding New York 49

PYMNTS

OCTOBER 22, 2020

When streaming on-demand movies at scale became viable around 2007, a new household brand name emerged: Netflix. It charged out of the gate to disrupt giant Blockbuster Video’s dominance of rentals by using tech and customer experience: online ordering, shipping DVDs by mail and no late fees.

Video 176

Video Apple Comparison New York 176

PYMNTS

APRIL 6, 2017

In order to meet the ever-changing needs of their customers, online retailers have to have the ability to create a great customer experience. BS: Calabrio is a customer experience management company that is revolutionizing the way companies interact with their customers.

Data 101

Data Analytics Customer Experience Branding 101

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Silver Fusion Retail Outlet: Where Snowbirds Shop”. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. InSpirAve is transparent pay-for-performance model where we create incremental revenue for retail and financial institutions.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

OCTOBER 16, 2018

The online bookseller didn’t turn a profit for six years — today, it’s the second publicly traded company ever to hit a $1T market cap. 2012: Surprise and delight your customers to build long-term trust. 2008: Work backwards from customer needs to know what to build next. 1998: Stay terrified of your customers.

Customer Experience 78

Customer Experience Innovation Company Technology 78

CB Insights

OCTOBER 6, 2017

Meanwhile, nearly 5 million retail workers are at a medium risk of automation within 10 years. To put these numbers into perspective, estimates are that over a few years the Great Recession of 2007 – 2010 destroyed 8.7 Robotics are penetrating deep into large businesses including retail, consumer, and medical applications.

Software 69

Software Industry Retail United States 69

PYMNTS

JULY 26, 2017

But a third ingredient in retail is quickly overshadowing those bastions of success, and that is customer service. Consumers want a seamless shopping experience, and if they don’t have one, they want someone to make it right post-haste. PYMNTS: Can you show me some data or proof points on how the company has helped retailers?

Branding 127

Branding Customer Experience Software Mobile 127

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2007. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 10, 2017

Robinhood’s goal was not to build an app for day-traders or portfolio managers; it was to build an app for the first-time retail investor. It was 2007, and people were much less willing to hand sensitive banking information to a new internet startup than they are now. We’re making investing accessible to young people.

Tools 78

Tools Millennials US Maine 78

CB Insights

DECEMBER 14, 2017

They’ve used that infrastructure to grow fast and connect directly to their customers. New Frontiers in Retail Tech. Download this research briefing to see how corporates and startups are shaping the future of retail with tech. They don’t need to rely on traditional retail stores for exposure.

Video 78

Video Branding Company Strategy 78