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For Customers, UX = XOXO

Jack Henry

We became much more interested in what our customers had to say and, based on survey results, we began to analyze and improve every area that involved direct customer interaction. In software circles, UX (User Experience) is the new buzzword. When asked about UX, does the vendor maximize or minimize its importance?

UX 95
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The Business Value of Experience Design

Perficient

It takes deliberate, thoughtful planning to orchestrate the right people, processes, products, and, yes, technologies to do it well and to do it consistently. After exhaustive surveys and follow-on interviews, we arrived at the most important aspects of experience design that drive an organization’s digital mission.

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GEICO, State Farm, Nationwide, Progressive, USAA Top Q1 2022 Mobile Insurance Scorecard

Perficient

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294
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REPORT: Payment Tech Tops FIs’ Innovation Agendas

PYMNTS

This starts with payment technology, the essential infrastructure needed to support current and future digital payment developments, from contactless and push payments to transactions on real-time payment rails. Payment technology is in many ways the flagship among the fleet of innovations that banks are pursuing.

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Personalized Marketing: What Banking Customers Really Want

Perficient

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. However, it’s not always obvious which of the many potential technology vendors and implementation partners will best drive an organization’s desired business goals. prefer to bank via a mobile app or website.

Marketing 294
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SCAD Team Mentored by Director of Experience Design Wins STARTUP Competition

Perficient

Joseph Willet, a Director of Experience Design at Perficient and alumni of Savannah College of Art and Design (SCAD), recently mentored a team of students that participated and won the Fan Favorite award at the 2021 STARTUP competition, the week-long yearly competition hosted by the Future Leaders of UX (FLUX) Club.

UX 539
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Forget ABC: Make ABL a Top Commerce Priority in 2021

Perficient

In this new technological age, your employees are leveraging your commerce site just as much as your customers are for product research, quotes, company updates, etc. Surveys – Create surveys that can be sent to customers asking them about your current platform and for their thoughts/suggestions. Post-Launch VOC.

Training 309