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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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PAAY Rolls Out Partner Platform To Complement EMV 3DS Technology

PYMNTS

PAAY said its EMV 3DS offering lets merchants decrease chargeback costs, bolster authorization rates and maintain compliance as they provide an easy as well as frictionless experience for users. The company reports that retailers selling through eCommerce are experiencing record sales numbers, but fraud rates are also on the uptick.

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Verizon, Microsoft Partner To Accelerate 5G Technology

PYMNTS

Touting 5G data speeds that are already 25 times faster than current 4G technology (and will eventually be 100 times faster), the two companies said the security, reliability and ultra-low lag times will bring increased efficiency and reduced costs. Samsung’s View. billion telecom equipment contract that Samsung signed with Verizon.

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REPORT: Payment Tech Tops FIs’ Innovation Agendas

PYMNTS

This starts with payment technology, the essential infrastructure needed to support current and future digital payment developments, from contactless and push payments to transactions on real-time payment rails. Payment technology is in many ways the flagship among the fleet of innovations that banks are pursuing.

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Secret Double Octopus Reports Investment From SC Ventures

PYMNTS

Secret Double Octopus , which works in passwordless authentication for security online, has secured a strategic investment from SC Ventures, the FinTech and investment arm of international banking group Standard Chartered , a press release says. We look forward to supporting Secret Double Octopus in the next phase of its growth.".

Report 199
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Report: Digital ID’s Role In Boosting Trust In The Sharing Economy

PYMNTS

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

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Restaurant Ordering Apps, Cloud Technology, Cash Hoarding Top This Week’s News

PYMNTS

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. economy is most likely approximately six weeks away if China’s COVID-19 experience is any guide. Most reports put the country in its first steps of recovery. .