PYMNTS

OCTOBER 9, 2019

Social media is taking a lot of fire these days, whether the issue is “fake news” or data privacy or just the time-wasting tendencies of many users. But social media is also driving retail innovation, and those trends are going to help shape commerce in the all-important fourth quarter and beyond into the 2020s.

social media 118

social media Retail Tools Examples 118

PYMNTS

MARCH 17, 2020

Shopping has always been highly visual , and online shopping is no different. eCommerce’s rise has only made designing retail showrooms more complex, however. Merchants need to bridge this gap as digital connectivity pushes the retail world’s boundaries. Companies are taking note of this and are thus implementing related tools.

Retail 143

Retail Millennials Tools social media 143

PYMNTS

OCTOBER 22, 2020

Retailers in this space are also beginning to offer more payment methods and shopping channels, and the ongoing COVID-19 pandemic’s effects on consumer behaviors is partly driving this shift. Providing diverse payment methods is therefore becoming as essential to retailers’ success as offering expansive product lines.

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social media Retail Online Mobile 200

PYMNTS

FEBRUARY 1, 2017

These are tough times to be tangible — as in brick-and-mortar, in retailing at least. The physical retailer is constrained by square footage, the hybrid retailer joining on an eCommerce platform less so, especially with the drop shipping. The upshot is that, through the drop-ship model, they do not need to hold more inventory.

Online 100

Online Retail social media Branding 100

PYMNTS

JANUARY 14, 2021

Since the onset of the pandemic, banking activities like opening new accounts and applying for loans are now being done virtually to socially distance and help curb the spread of the virus. This means consumers are turning more to digital tools, but unlocking and embracing the potential benefits of these tools has not been easy.

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Video social media Millennials Data 224

PYMNTS

OCTOBER 30, 2020

Card-skimming devices hidden on gas station card readers or carefully integrated into ATMs used to be especially troubling for merchants and consumers, but retailers and financial institutions (FIs) have stepped up their measures to protect physical card readers in recent years.

Cards 192

Cards Online Fraud social media 192

PYMNTS

FEBRUARY 3, 2020

percent of online sales came from social channels. However, 8 percent of Cyber Monday visits did originate from social media, an increase of 17.5 It comes from WBR Insights , which credits customer engagement via social media. Brand advertisers, it says, need to justify social media ROI.

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social media Branding Survey Strategy 144

William Mills

FEBRUARY 25, 2016

Social media is no longer the shiny new toy in the PR and marketing toy box. Today, financial providers and FinTech firms alike know they must integrate social media into their communications strategies. For many FinTech companies, social media serves primarily as a source for leads.

social media 40

social media Training Tools Video 40

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. Just under half — or 45.9

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Innovation Retail social media Apple 166

The Paypers

JULY 22, 2016

(The Paypers) A report from payment processing company Worldpay has explored how social media activities could be used as a powerful tool for identity verification and fraud prevention.

social media 28

social media Tools Online Retail 28

PYMNTS

JANUARY 19, 2021

Findings from PYMNTS Retail Banking Services’ Paradigm Shift speak volumes about the shifts happening in customer preference, and how FIs can capitalize on new information formats. A significant share are turning to their second-best alternatives, namely online chats and phone calls, to have their individual questions answered by an employee.

Study 196

Study social media Millennials Retail 196

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

MARCH 2, 2020

s most high-profile retailers is doing well in the U.S. and another one is ready to open, both of them seeking a new market as their home turf sees retail struggles. s fastest growing brick-and-mortar retailer, Wren Kitchens. And also in training our retail staff to offer the customer a fantastic service.”. In the U.K.,

Retail 132

Retail Marketing US Connecticut 132

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

DECEMBER 10, 2020

“So it’s no surprise that Instagram is making moves to replicate TikTok’s most popular features — especially in areas where TikTok hasn’t already amassed a strong foothold, like Brazil,” says social media fan site Later. “In In practice, that means turning customers into influencers via a social selling technology platform.

social media 257

social media Video Branding Online 257

PYMNTS

SEPTEMBER 3, 2020

The remote payments app allows merchants to charge customers by sending a payment link via SMS, Whatsapp, email or social media. We developed this product so merchants could better service customers, whilst ensuring they have the tools they need to grow.”. FinTech partners, he said, have become key allies to helping SMBs. “We

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social media Taxes Payments Online 298

Cisco

OCTOBER 15, 2019

This month provides a focused opportunity for government and industry (including financial services firms like yours) to come together with a comprehensive set of best practices for businesses and individuals to protect themselves online. Get started with these tools to improve your cybersecurity awareness. But, where to start?

Tools 63

Tools social media National Fraud 63

PYMNTS

AUGUST 10, 2017

At the basic level of retail industry chatter online, much of the focus is on the battle between brick-and-mortar versus eCommerce. Retailers at the local city level are seeing an impact under the digital transformation of the industry and should not be left out of the conversation.

Retail 108

Retail New York City Online social media 108

PYMNTS

AUGUST 24, 2016

Slice , a mobile shopping assistant app, has rolled out a new offering called Slice Watch, designed to help online shoppers save money by allowing them to track prices on online items, according to TechCrunch. Slice says that the function saves the average online shopper about $30 per month.

Online 100

Online social media Retail Tools 100

PYMNTS

OCTOBER 9, 2020

The event is part of the social media company’s Season of Support to offer complimentary resources, education and instruction to assist companies throughout the globe, according to a company blog post. To support Black-owned businesses and their communities, Facebook has introduced its #BuyBlack Friday event in the United States.

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social media United States Resources Operations 162

PYMNTS

OCTOBER 19, 2018

In the webinar, entitled “ 5 Ways Fraudsters Fake IDs — And How Your Face Can Stop Them ,” Trilli not only offered an up-to-date primer on the latest criminal techniques to steal online data and identities, but gave practical and hopeful advice on how to prevent much of that fraud, even as the people behind it keep raising their game.

Fraud 189

Fraud Online social media Software 189

PYMNTS

JUNE 10, 2019

One of the takeaways from the Platform Economy Playbook is that amidst tech innovations like artificial intelligence (AI) to help personalize clothing selection and speed up delivery and social media-powered commerce, customer service has become a differentiator. Ann Taylor and New York and Company were early participants.

Online 111

Online social media Retail New York 111

PYMNTS

MAY 11, 2018

That’s one of the driving ideas behind a new service that Marriott International recently launched for Chinese travelers going overseas — a service that also helps to demonstrate how the country’s growing tourist class is changing payments and retail. Last year, the U.S.-based Fliggy Moves To Secure Loyalty. Expanding Payment Methods.

Retail 129

Retail Payments social media Mobile 129

PYMNTS

JANUARY 17, 2020

Some have become so popular that they even have fan pages on social media platforms. BNPL solution provider Afterpay and its competitors are becoming more popular for numerous reasons, as many related services do not charge interest, and can be used for both online and offline purchases.

Mobile 130

Mobile social media Retail Study 130

Perficient

SEPTEMBER 29, 2020

They feel the threat of Amazon and other retail giants moving into their space, and they want to fight back. The problem is: While there’s a lot healthcare can learn from retail, it’s also true that much about retail doesn’t work in healthcare. She ignores the first one, but responds to later emails and schedules online.

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social media System Retail Online 294

PYMNTS

JUNE 15, 2017

When you cut subjectivity out of the mix, a bot’s smart recommendations may just be the thing to help consumers shop better and enable retailers to get a grip on the future of fashion (and conversions). Chatbots, robotics and other smart technology aren’t just powering online purchases — they’re in stores too. About the Tracker.

social media 130

social media Report Minnesota Retail 130

PYMNTS

MAY 19, 2017

From eCommerce warehouses like Amazon to social media sales, it’s no secret that constant connectivity has changed many consumers’ shopping habits. But while more people opt for mobile and online channels than ever, traditional brick-and-mortar retail hasn’t vanished. Evolving from Pup to Shark.

social media 100

social media Branding Retail Online 100

PYMNTS

AUGUST 7, 2018

A new generation of retailers are making use of these new forms of customer data, and applying advanced technology like artificial intelligence (AI) and machine learning to anticipate the types of products their customers will want to buy. It’s that certain retailers are not paying close enough attention to consumer preferences.

Retail 117

Retail Data social media Google 117

PYMNTS

DECEMBER 13, 2018

Google has released Google Shopping in India to aid customers with a streamlined online shopping experience. The home page is a user-friendly site where customers can search for different products separated by category, and can choose between thousands of retailers. It’s being released on three different platforms.

Google 125

Google social media Online Retail 125

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. Now that merchants are more responsible for fraud that happens in their stores, he said, “it’s our responsibility to teach them about these tools, like EMV, that can secure them and secure their businesses.

Retail 100

Retail Apple Fraud Online 100

PYMNTS

JULY 29, 2019

The Luxembourg-based Court of Justice of the European Union (CJEU) weighed in on a dispute after a German online fashion retailer was accused of violating EU law by embedding a “Like” plugin. A consumer association in Germany said the plugin allowed the social media company to collect data on the site’s users, the news outlet said.

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Data Company social media Compliance 122

PYMNTS

OCTOBER 25, 2018

Walmart and Amazon expand their retail and fulfillment options, and there is a new credit score feature for small businesses. Releasing AR headsets would put the social media giant in direct competition with AR startups like Magic Leap and Thalmic Labs — to say nothing of Microsoft. Facebook Developing AR Glasses.

social media 128

social media Mobile Meeting Tools 128

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? What information is easily obtainable via social media, making it less useful for KYC and security purposes?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

SEPTEMBER 21, 2018

Shopping for apparel online is tricky in any case, and shopping for accessories can be particularly taxing because, while one can get a fine feel for the look of a piece, the actual fit is something quite difficult to discern — as looking at an image of an object doesn’t quite tell its scale. However, stay tuned.

social media 155

social media Tools Branding Online 155

PYMNTS

AUGUST 26, 2019

Dur said in a statement, according to reports, “With the rapid growth of digital commerce, retailers are scrambling to keep pace with the consumer demand for more visually exciting and compelling shopping experiences.”. Stylitics’ app is still live, but its focus has reportedly moved toward retailer tools.

social media 101

social media Training Branding Retail 101

PYMNTS

JUNE 20, 2016

And while its last earnings were probably not what they’d like, though notably better than Wall Street was expecting, there does seem to be at least some early evidence that reinvention of retail is offering Oracle an opportunity to reinvent itself a little bit too. The New Paradigm And The Power Of Connecting Online And Offline Worlds.

Retail 101

Retail social media Data Software 101