Online Operations Presentation User Experience 
PYMNTS
APRIL 2, 2020
In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. Why Friction Persists. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well.
PYMNTS
MAY 20, 2020
For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. Unfortunately, this current environment presents some of those opportunities.”. Permanently. After all, consumers won’t suddenly go back to the way they used to live.
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PYMNTS
AUGUST 23, 2019
Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.
PYMNTS
JUNE 9, 2020
Customers are engaging more actively with their FIs across digital channels as a matter of necessity, as bank branches have largely been shuttered or are operating with reduced hours. Expediting such formerly time-consuming and paper-based processes can help banks compete more effectively with online mortgage lenders, contended Hughes.
PYMNTS
MARCH 6, 2020
Rather than approaching digitization as a ground-up overhaul of an entire institution’s infrastructure and operations, community banks should identify a “niche,” or an area in which they have been most successful as a business, to initiate a modernization project. The Right Foot.
PYMNTS
JUNE 22, 2020
Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Appealing to a wider array of customers within the U.S. Credit and debit card penetration in markets like Mexico is still low compared to the U.S.
PYMNTS
SEPTEMBER 6, 2018
Regarding its relationship with Amazon, J.Crew CEO James Brett was quoted in The Wall Street Journal as saying that the brand created a “good understanding” with the online retailer. With J.Crew’s products presented in this way, online shoppers may be able to gain a better feel for the brand than with a more traditional Amazon listing.
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