Bank Innovation
APRIL 17, 2019
Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.
PYMNTS
JANUARY 14, 2020
As such, services integrated into mobile phones, tablets, computers, Internet of Things (IoT)-connected devices and more may mean a more convenient service for end-users, but as Cohen noted, this monumentally increases the “attack surface” upon which cyberattackers can infiltrate and compromise. .’s
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Bank Innovation
MAY 6, 2019
Citizens Financial Group is about 18 months into an effort to put user experience design at the heart of the bank's digital products and services.
PYMNTS
NOVEMBER 17, 2020
Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been. percent more likely to use mobile banking apps now than they were in 2019, and 51.1
Perficient
APRIL 4, 2022
Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard. While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing.
Bank Innovation
SEPTEMBER 28, 2017
To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […]. EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical.
PYMNTS
OCTOBER 24, 2016
Given the shift from traditional payment methods to alternative payments, such as digital wallets, not to mention the growing number of customers paying for goods and services using their mobile devices, there is clearly room for steadier, sizable growth in mobile wallet adoption. Does mobile, in fact, unlock the sky’s limit?
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