Digital Banking Mobile User Experience UX 
PYMNTS
NOVEMBER 17, 2020
Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been. percent more likely to use mobile banking apps now than they were in 2019, and 51.1
PYMNTS
MARCH 24, 2020
Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage?
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Payments Source
FEBRUARY 13, 2017
The new office will look for ways to improve UX for customers in digital and traditional channels.
BankNXT
MARCH 1, 2017
USAA UX fail – non-clickable links on BankNXT. Jim Bruene notes navigation design flaws on the USAA website that could hinder customer onboarding.
The Financial Brand
DECEMBER 5, 2016
User experience (UX) design in banking in 2017 will require a new vision, new talent and a new way to view omnichannel banking interactions.
The Financial Brand
FEBRUARY 16, 2021
Four other user experience elements are required. The post 5 Things You Must Do to Become a True Digital Banking Competitor appeared first on The Financial Brand. Functionality is the foundation, but is not sufficient to differentiate your institution.
Fintech Labs Insights
NOVEMBER 8, 2016
One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. As recently as 2010 they were the last major bank to launch a native mobile banking app.
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