PYMNTS

AUGUST 31, 2017

Retailers trying to bridge the growing gap between the shopping trends of Baby Boomers, Generation Z and every demographic in between may think they have the different generations figured out, but in some cases, operating on assumptions can lead to missed sales. Millennials. Baby Boomers. was home to 81.3 was home to 81.3

Retail 147

Retail Millennials Study Trends 147

PYMNTS

NOVEMBER 15, 2019

28, which is six days later than last year — meaning retailers have a whole week less to sell during the holidays. What does this mean for retailers heading into the holiday shopping season? The heaviest users are millennials, members of Generation X and bridge millennials. Retailer App Trends. Nearly half (46.3

Retail 128

Retail Mobile Millennials Tools 128

PYMNTS

AUGUST 2, 2018

Shifting consumer habits are causing a sea change in the retail landscape. And businesses that are unprepared for this change – including gas station retailers – could risk getting drowned out by the competition that more quickly adapts to this reality. Technology is an essential element of Bridge Millennials’ shopping processes.

Millennials 101

Millennials Mobile Groups Retail 101

PYMNTS

NOVEMBER 15, 2019

28, which is six days later than last year — meaning retailers have a whole week less to sell during the holidays. What does this mean for retailers heading into the holiday shopping season? The heaviest users are millennials, members of Generation X and bridge millennials. Retailer App Trends. Nearly half (46.3

Retail 124

Retail Mobile Millennials Tools 124

PYMNTS

MAY 23, 2017

A recent survey by American Express shows that, unsurprisingly, millennials have the biggest appetite for digital dining experiences, from ordering take-out through a mobile app to ordering and paying through a kiosk at their table to tweeting what they’re eating. For a full report, see the survey summary from American Express.

Survey 103

Survey Millennials social media Training 103

PYMNTS

SEPTEMBER 19, 2016

The saying that it’s better to give than receive might not be totally lost on millennials , because most millennials are planning on spending significantly more this holiday season than last year. So, what are millennials going to spend their money on this holiday season?

Millennials 100

Millennials Survey Video Mobile 100

PYMNTS

DECEMBER 12, 2019

The obituary for brick-and-mortar retail has been written many times. The results of a new survey found that most people — around 77 percent — plan on returning some of their gifts this holiday season, according to reports. About 20 percent of those surveyed said they would probably return upwards of 50 percent of their presents.

Retail 131

Retail Milwaukee New York City New York 131

PYMNTS

AUGUST 15, 2018

43 percent : That is the amount of high-income millennials who said they would be more likely to visit a gas station if its app offered them convenience, loyalty and savings. According to “ Paying At The Pump Report: What Drives Mobile Adoption ” from PYMNTS in collaboration with GasBuddy, a survey of 10,000 consumers showed that only 5.9

Millennials 107

Millennials Mobile Payments Groups 107

PYMNTS

FEBRUARY 27, 2020

In this case, it’s the gap between interest and intent, the chasm that lies between consumer awareness of unattended retail and actually taking the plunge in buying at the kiosk and vending machine. At a high level, according to PYMNTS data , unattended retail is reaching only one-tenth of its potential. Hurdles For Larger Merchants.

Retail 131

Retail Comparison Technology Branding 131

PYMNTS

JANUARY 18, 2017

While personalization can bring in customers, it turns out many retailers don’t venture into that personalization realm at all. According to a new study by Clearhead , more than 33 percent of the 144 North American eCommerce executives polled say they don’t employ personalization technology.

Retail 100

Retail Millennials Study Technology 100

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

PYMNTS

OCTOBER 20, 2016

19) released a report, dubbed “Millennial Study: Privacy vs. Customer Experience,” which charts the digital consumer preferences and behaviors of millennials in seven global markets — the U.S., Germany, Hong Kong, Malaysia, Mexico and Brazil — and found millennials are guarded about sharing their personal data.

Millennials 100

Millennials Study Data Customer Experience 100

PYMNTS

APRIL 13, 2016

As both retailers and consumers continue to mature alongside the technology they both use to stay in touch with each other, it’s only to be expected that a good deal from each side figure out ways to optimize digital communications. According to a new study, millennial shoppers already have.

Millennials 100

Millennials Study Retail Analytics 100

PYMNTS

JUNE 26, 2017

It seems that most every industry these days is vying for millennial dollars and devotion. For an industry where millennials are projected to spend nearly $800 billion in 2017 (that’s 7 percent more on monthly food budgets than average Americans), restaurants are hankering to pull out all the stops to get millennials to order — in or out.

Millennials 125

Millennials Mobile User Experience Survey 125

PYMNTS

MARCH 13, 2020

Recent data shows that while millennial and Generation Z consumer groups certainly consider themselves to be digital shoppers — nearly 86 percent of millennials consider that to be the case, according to one recent report — large percentages of them still head to physical stores on a regular basis to shop.

Strategy 179

Strategy Millennials Retail Mobile 179

PYMNTS

MAY 14, 2020

The latest to report, Wine.com – which bills itself as the nation’s leading online wine retailer – earned $165 million in revenue and saw 25 percent growth for fiscal 2020, ending March 31. Revenue from millennials and younger age groups topped $50 million, an increase of 77 percent. out of 10 on “likelihood to recommend.”. “The

Online 164

Online Retail Millennials Analytics 164

PYMNTS

SEPTEMBER 20, 2016

It’s still technically summer for a few more days, but we already know how shoppers — Baby Boomers and millennials — are going to shop this holiday season. Retail sales in November and December are forecast to grow by just 1.3 Retail sales in November and December are forecast to grow by just 1.3 So, what are millennials buying?

Millennials 100

Millennials Online Groups Study 100

PYMNTS

JULY 8, 2016

More than half (52 percent) of smaller companies surveyed by the firm said they rely on mobile banking platforms to manage and access their bank accounts. And that number increases as the age of small business owners decreases; 68 percent of millennial SME owners say they depend on a mobile banking solution.

Survey 101

Survey Mobile Resources Millennials 101

PYMNTS

NOVEMBER 11, 2016

According to the BDO Retail Compass Survey of CMOs, nearly 60 percent of marketers plan to leverage mobile in their marketing strategies this holiday season. Although less than 10 percent of marketers say they plan to focus on generic mobile coupons, retailers will be offering bargain hunters other ways to get a deal.

Mobile 188

Mobile Marketing Survey Marketing Strategies 188

PYMNTS

MARCH 31, 2020

While the online car sales business has struggled like most non-essential retailers amid the coronavirus pandemic, there are signs of life, according to new research from automotive digital solutions provider Cars.com. The survey found an increased desire for more digital services and home delivery options. automotive industry.

Online 141

Online Millennials Survey Tools 141

PYMNTS

MARCH 4, 2020

That’s one of the conclusions drawn from a new report on customer loyalty from Merkle, and it holds some clues for retailers looking to improve the recency and frequency of customer visits and purchases. “To That means embracing the tools and platforms that consumers, particularly the Bridge Millennials, use on their paths to purchase.”.

Retail 131

Retail Branding Report Tools 131

PYMNTS

DECEMBER 3, 2019

The results of a new survey found that most people – around 77 percent – plan on returning some of their gifts this holiday season, according to reports. About 20 percent of those surveyed said they would probably return upwards of 50 percent of their presents. Retailers need to seize the moment when shoppers return gifts.

Survey 136

Survey Retail Millennials Online 136

PYMNTS

NOVEMBER 15, 2016

Technology is the new norm for restaurant customers worldwide — especially if those customers happen to live in Asia or the Middle East. Of those surveyed, only 32 percent of customers in North America reported ordering food using a mobile device in the three months prior. In another restaurant technology survey of U.S.

Technology 100

Technology US San Francisco Survey 100

PYMNTS

JANUARY 12, 2021

Consumers are becoming more familiar with digital technologies and are expecting swifter disbursement methods in other areas of their lives, such as for P2P or retail-related payments. Payors surveyed stated that they made only 45 percent of all their disbursements via non-instant payment methods, in fact.

Millennials 239

Millennials Payments Lending Study 239

PYMNTS

DECEMBER 31, 2019

The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. Merchants will be turning on their near-field communication technologies, and accepting tap-and-pay at the terminal. Here Come The Millennials.

eBook 170

eBook Millennials Cards Survey 170

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

OCTOBER 1, 2019

As discussed in the latest “ How We Will Pay 2019 ” survey, done in collaboration between PYMNTS and Visa, the age of the connected consumer has dawned. In paying for their retail purchases online and in store, in terms of the overall respondent pool, 9.6 percent of the bridge millennials and 42.2 percentage points to 31.3

Millennials 140

Millennials Payments Study Groups 140

PYMNTS

NOVEMBER 3, 2020

Helen Dickinson, chief executive of the British Retail Consortium, expressed concern that the latest round of U.K. Consumers aren’t going into a commerce coma, as retail experts around the world seem to fear. According to the study, bridge millennials engage in 14.1 How We Shop Now . Ownership of voice-activated devices by U.S.

Millennials 146

Millennials Data Study Survey 146

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 Rewards can help lure customers to a brand and keep them there. credit cards, 1.3 debit cards and 1.3

Retail 137

Retail UX Cards Branding 137

PYMNTS

DECEMBER 7, 2018

Big retailers are opening smaller-format stores in major U.S. Already, the retailer has opened a Planning Studio across the pond in London in October. In the announcement, IKEA Retail U.S. As it stands, Amazon Go stores in Seattle, Chicago and San Francisco use the cashierless technology.

Retail 122

Retail San Francisco Arizona Los Angeles 122

PYMNTS

MAY 31, 2017

Well, duh – but only if they can bring all of their friends, carried in their pocket and amplified via an acceptable Wi-Fi signal at the mall, says a new study by HRC Retail Advisory. However, millennials and Generation Z shoppers took their inspiration from different places.

Millennials 101

Millennials social media Study Retail 101

PYMNTS

JANUARY 14, 2021

The prospect of this technology is intriguing, both for customers and for Walmart’s last-mile delivery efforts.”. Walmart noted the introduction of smart boxes opens up the possibility of deliveries any day, any time, and although the retailer is not looking up to follow up on that with 24/7 service, Ward did say it has “a nice ring to it.”.

Meeting 165

Meeting Arkansas Retail Millennials 165

PYMNTS

DECEMBER 26, 2018

At the same time, Cellulant said her products appeal to millennials who spend a lot of time on social media. In fact, the brand’s target market is millennial women between the ages of 20 and 37 with disposable income who live in an urban area. In addition, the company said that her brand is well-known and capable of generating buzz.

social media 180

social media Payments Millennials Regional 180

PYMNTS

NOVEMBER 21, 2018

A new survey of small business owners suggests that small businesses are struggling to find the right targets for their technology investments. 20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI).

Study 129

Study Survey Leadership Millennials 129

PYMNTS

SEPTEMBER 15, 2016

A new consumer survey by Rubicon Project showed that spending this holiday season has started early , with many shoppers opening their wallets before Labor Day. Total spending is also expected to jump, with millennials and parents leading the way. Here are the highlights: $1,175 | The average amount that U.S.

Retail 100

Retail Millennials Data Survey 100

PYMNTS

MARCH 2, 2020

How important are humans to your retail banking experience? We’ve all heard that millennials, for example, think of bank branches as a vestiges of another century with little relevance to their financial lives. Is that what people really want? Turns out that’s inaccurate. Going to the Bank. But it’s a deceiving picture.

ATM 191

ATM Millennials Retail Video 191

PYMNTS

OCTOBER 16, 2020

The report, which surveyed more than 9,500 U.S. The findings, based on surveys conducted over seven days in August, represent stark findings on how cash’s historic dominance in commerce has all but disappeared. For example, 33 percent of retail shoppers favor contactless card technologies for their in-store purchases.

Payments 166

Payments Study Survey Cards 166