PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. An AI-Powered Visual Shopping Experience For Millennials, Gen Z.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. billion this year — almost double last year’s total.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

SEPTEMBER 8, 2016

Maybe millennials really are a self-centered bunch? adults in June of this year to examine the shift in gift card consumers to prepaid and rechargeable cards issued directly from retailers. The study found that these types of consumers are steadily growing. Mercator Advisory Group surveyed 3,009 U.S.

Millennials 100

Millennials Cards Retail Survey 100

PYMNTS

MARCH 30, 2016

But just when the last iPods started giving way to entirely online streaming services, millennial audiophiles suddenly fell back in love with vinyl records — a music format they never even knew growing up. How curious, it seems, that a similar thing is happening between millennial shoppers and mobile and physical coupons.

Millennials 100

Millennials Mobile Study Retail 100

PYMNTS

DECEMBER 26, 2019

Change came from various areas for retail in 2019. Retail merchandising was, at best, a hit-or-miss system in its heyday, Nextail CEO and Co-Founder Joaquin Villalba told PYMNTS in a recent conversation. Analytics, too, was another hot spot for retail change in 2019 and will continue to be for the 2020s. Role of Data.

Retail 132

Retail Trends Analytics social media 132

PYMNTS

JUNE 29, 2016

A lot of millennials are still living at home with their parents, but as more and more of them begin moving out in the coming years, they could have a significant impact on both the housing and rental markets. So what will fuel this significant growth in new millennial households?

Millennials 101

Millennials Study Trends Marketing 101

PYMNTS

FEBRUARY 27, 2020

In this case, it’s the gap between interest and intent, the chasm that lies between consumer awareness of unattended retail and actually taking the plunge in buying at the kiosk and vending machine. At a high level, according to PYMNTS data , unattended retail is reaching only one-tenth of its potential. Hurdles For Larger Merchants.

Retail 131

Retail Comparison Technology Branding 131

PYMNTS

SEPTEMBER 16, 2019

Retailers scour social media to find influencers and designer bellwethers to turn trends into sales. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. How We Will Pay 2019 is an annual national study of more than 5,000 U.S.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

FEBRUARY 11, 2020

They may spend hours browsing retailers’ online or mobile websites, only to abandon the items placed in their carts — the digital equivalent to window shopping. Cost is a major concern for consumers, especially for millennials and members of Gen Z, who tend to view spending differently than older generations.

Millennials 130

Millennials Retail Mobile Online 130

PYMNTS

MAY 19, 2020

As far back as late 2019, the second edition the Visa/PYMNTS How We Will Pay study demonstrated that the home and its voice-enabled devices were well on their way to becoming the consumer’s connected commerce command center. percent of bridge millennials have done so. Voice AI’s New Role as Retail Clerk? Another 41.8

Technology 205

Technology Millennials Retail Report 205

PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

APRIL 23, 2019

As more and more people use their smartphones to manage money, we saw an opportunity to address another customer pain point,” said John Legere, CEO of T-Mobile , according to a press release. percent of Bridge Millennials, ages 30 to 40, said mobile apps were important in accessing bank accounts, compared to 53.8 In fact, 72.4

Millennials 145

Millennials Mobile Study Branding 145

PYMNTS

NOVEMBER 2, 2020

Today, the “membership has its privileges” mantra is at the core of the latest face-off between the two retail behemoths vying for an increasing portion of consumer spend: Walmart and Amazon. A PYMNTS study of a census-balanced sample of 2,165 consumers conducted Oct. 27-28 of this year reveals that roughly 17 percent of U.S.

Millennials 246

Millennials Retail Online Report 246

PYMNTS

JULY 8, 2019

Indeed, some 88 percent of consumers don’t see a reason to switch to other financial institutions, according to a recent PYMNTS and Green Dot study. Aspiration Bank is one of those innovators hoping to gain socially-conscious consumers via a pay-what-you-like fee structure — while also managing to please investors at the same time.

Retail 116

Retail New York City Millennials Boston 116

PYMNTS

OCTOBER 20, 2020

Very recently, the fourth annual How We Will Pay 2020 study, done by PYMNTS in collaboration with Visa (more from that in a minute) gave new context to the shifters. A recent PYMNTS study found that more than two-thirds of consumers see rescuing Main Street physical retail linked to the economic vitality of their local communities.

Maine 221

Maine Retail Branding Study 221

PYMNTS

NOVEMBER 17, 2020

It’s just that management didn’t have much in the way of hard figures or any big announcements about new additions to the platform. Moreover, demographics seem to make something of a difference in subscription enthusiasm, particularly among the highly coveted “bridge millennial” demographic. 17) were doubtless a little disappointed.

Millennials 190

Millennials Comparison Retail Groups 190

PYMNTS

DECEMBER 24, 2020

But no one was predicting a global pandemic that would shutdown the travel industry, events and physical retail. In fact, as the PYMNTS/Visa How We Will Pay 2020 study demonstrates, the transformation of the home into the new connected commerce command center is already underway. There’s only going home. The Expert Opinions .

Millennials 206

Millennials Retail Course Report 206

PYMNTS

JANUARY 21, 2021

Recent studies have found that debit issuers lost approximately $1 billion to fraudsters targeting transactions at the physical POS or ATMs in 2019 — and this was before the ongoing pandemic expanded fraudsters’ opportunities to launch their schemes. retailers have digital oversights that leave them vulnerable to attacks.

Fraud 148

Fraud Strategy Study Cards 148

PYMNTS

JULY 23, 2020

Younger consumers’ attitudes toward personal finance, payments and debt offer insights into the retail sector’s post-pandemic future. A recent study sheds light on these subjects, polling approximately 1,200 U.S. Many retailers eager to attract customers are rolling out flexible point-of-sale payment options as stores reopen.

Payments 181

Payments Report Retail Millennials 181

PYMNTS

MAY 4, 2017

In conversation with Cardtronics’ Brian Bailey, managing director for Global Financial Institutions, and Tom Pierce, chief marketing officer of the firm, Webster noted that even with the rallying cry of a war on cash in the digital economies — and in emerging markets — cash is alive, doing well and actually growing in terms of usage.

ATM 192

ATM Millennials United States Study 192

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. The finding comes from Tillster , which partnered with SSI to study how offering self-service kiosks impacts guest behavior.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

JUNE 25, 2018

The PYMNTS Omnicommerce study of 4,000 consumers quarterly on grocery shopping bore that out, reporting that 55 percent of all grocery store shoppers divide their grocery spend between physical and digital channels, and that product and price were the reasons people selected the stores they shopped. Both placed near the bottom of the list.

Retail 156

Retail Branding Millennials Online 156

NCR

FEBRUARY 16, 2016

And there’s no better way to target Millennial entrepreneurs than with the technology they crave to help them in their business pursuits. More than any other generation, Millennials experience life, work and business through technology and they expect seamless interactions regardless of location.

Millennials 40

Millennials Study Retail Community Bank 40

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. are in the bottom 10 of the least loved brands by Millennials.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

OCTOBER 15, 2020

But Levin, whose extended warranty startup just raised $40 million from PayPal and other backers, told Karen Webster in a recent conversation that his firm has managed to boost that as much as sixfold. PYMNTS’ Retail Product Insurance Study found just such growing interest in extended warranties among some 2,700 online shoppers surveyed.

Online 334

Online Exercises Retail Capital 334

PYMNTS

AUGUST 20, 2019

And based on early indications, it seems the follow-up act to the millennial generation is much more positively inclined toward using credit products of all stripes. Far more millennials and Gen Xers make use of credit cards than Gen Zers – at 38.29 million and 38.27 million, both cohorts have roughly quintuple the carrying rate.

Millennials 124

Millennials Cards Lending Data 124

PYMNTS

NOVEMBER 27, 2017

It’s time to shift gears when it comes to a commonly held perception about millennials and vehicle ownership. After years of believing millennials were disavowing the practice, recent studies indicate the millennial generation is kicking the tires on the concept of owning or leasing their own set of wheels after all.

Trends 120

Trends Mobile Millennials Payments 120

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

NOVEMBER 16, 2020

PYMNTS fielded a national consumer study of 2,806 U.S. More than anything, though, this study sought to quantify how many U.S. In this, PYMNTS’ 14 th study of a national sample of now roughly 40,000 consumers since March on their sentiment about COVID and the digital behavioral shifts it has caused, we learned a lot.

Study 270

Study Retail Millennials Conference 270

PYMNTS

AUGUST 20, 2019

And based on early indications, it seems the follow-up act to the millennial generation is much more positively inclined toward using credit products of all stripes. Far more millennials and Gen Xers make use of credit cards than Gen Zers – at 38.29 million and 38.27 million, both cohorts have roughly quintuple the carrying rate.

Millennials 101

Millennials Cards Lending Data 101

PYMNTS

OCTOBER 20, 2020

These are the results from the latest PYMNTS Apple Pay use and adoption study of a national sample of 2,998 consumers between Sept. Over the last six years, Apple has managed to at least get Apple Pay access into a lot of American hands. percent of retail sales. Study data indicate that 73.1 23 and Sept. Of the 207.6

Apple 133

Apple Payments Study Mobile 133

ABA Community Banking

SEPTEMBER 7, 2017

Millennials borrow differently from past generations, says study Retail Banking Technology Risk Management Customers Credit Risk Fintech.

Risk Management 40

Risk Management Millennials Study Retail 40

PYMNTS

AUGUST 4, 2016

The Department of Transportation will use the back-end support of Cubic Transportation and, in collaboration with Passport, will change the EASY Card revenue management system to allow travelers to buy fares using contactless, check balances on the cards, view account history and manage accounts through a new app.

Samsung 100

Samsung Google Mobile Millennials 100

PYMNTS

DECEMBER 20, 2016

This sentiment carries as consumer confidence is at a nine-year high , translating to higher spending, which retailers certainly appreciate: Cyber Monday clicked past $3.45 Capital One just release the results of its first Credit Confidence Study of 2,300 people who are new to establishing credit, building or rebuilding their scores.

Study 100

Study social media Capital Millennials 100

PYMNTS

JUNE 7, 2019

As Mastercard has found in a recent study, only 25 percent of online merchants were aware of SCA requirements, and of that tally 24 percent said they have no plans to support the requirements by the deadline. In terms of readiness, that study found that only 40 percent of businesses aware of SCA felt prepared to meet its requirements.

Fintech 101

Fintech Study Online Retail 101

PYMNTS

AUGUST 21, 2018

Buying fuel is not a desirable purchase,” said Rod Tos, manager of customer payments and card services for energy provider Chevron. Millennial Promise. That same study found that 43 percent of high-income millennials are more likely to visit a gas station if its app offers them convenience, loyalty and savings.

Payments 116

Payments Millennials Study Mobile 116

PYMNTS

OCTOBER 30, 2018

The same USTMA study indicates that apart from lack of knowledge about when to change their tires, lack of desire play a critical role as well. The new concept, according to reports, is called Roll by Goodyear, and it’s a very different concept for retail than what has been typical of the 132-year-old tire company’s MO thus far.

Millennials 159

Millennials Maryland Metro Course 159