PYMNTS
MAY 16, 2019
CCAI and similar systems consist of four major components – contact center interface, virtual agent, agent assist and knowledge base – that work together to assist both the caller and the agent, while simultaneously collecting data about the call for future analysis. Securing the Knowledge Base.
Independent Banker
DECEMBER 31, 2022
The use of digital technology and artificial intelligence has changed the workplace dramatically in recent decades, but the pandemic accelerated this shift by forcing remote working and driving online commerce. As a result, the skills needed in all businesses, community banks included, are changing.
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PYMNTS
OCTOBER 4, 2019
The New York State Department of Financial Services has reportedly issued subpoenas to over 40 members of the payroll processing industry operating in the state to more closely examine practices in the space. Does KBA Have A Place In Online SMB Credit Checks? SoftBank Struggles To Raise Vision Funds.
PYMNTS
JULY 10, 2019
Many developers are leveraging biometrics to protect their customers, as such technologies provide safer alternatives to passwords and knowledge-based verification systems. South Korea’s Financial Services Commission (FSC) has approved blockchain operator ICONLOOP’s my-ID system to protect data collected for digital identities.
PYMNTS
SEPTEMBER 6, 2018
The age of technology is, of course, well upon us, with Software-as-a-Service (SaaS) a key conduit to making sure that at least some business operations — once the province of spreadsheets and reams of paper — can be streamlined. Automating that compliance is now a “need to have.”. However, in some ways, we are in uncharted territory.
PYMNTS
MAY 14, 2018
Call centers are where customers turn when they can’t find answers online or need support to work through complex matters. Chatbots are on the rise, with a new survey reporting that virtual customer assistants are expected to be used in 25 percent of call center operations within the next two years.
BankBazaar
JUNE 10, 2020
Hotstar is an online video streaming platform owned by Novi Digital Entertainment Private Limited, a wholly-owned subsidiary of Star India Private Limited, which currently offers over 100,000 hours of TV content and movies across 9 languages, and every major sport covered live. But, did you know our very own Hotstar is made in India?
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