PYMNTS

JANUARY 24, 2020

trillion online in 2019 — an approximately 18 percent year-over-year increase in worldwide sales. . Entrepreneurs are not alone in seeing moneymaking potential in online shopping, though, as fraudsters are eager to steal what they can. The Hack-to-Fraud Cycle.

Fraud 153

Fraud Security Online Analysis 153

Independent Banker

DECEMBER 31, 2022

The use of digital technology and artificial intelligence has changed the workplace dramatically in recent decades, but the pandemic accelerated this shift by forcing remote working and driving online commerce. As a result, the skills needed in all businesses, community banks included, are changing.

Training 98

Training Community Bank Community Knowledge Base 98

PYMNTS

MAY 16, 2019

CCAI and similar systems consist of four major components – contact center interface, virtual agent, agent assist and knowledge base – that work together to assist both the caller and the agent, while simultaneously collecting data about the call for future analysis. Securing the Knowledge Base.

Knowledge Base 100

Knowledge Base Fraud Security Software 100

PYMNTS

JUNE 11, 2020

Biometric recognition technology uses a combination of artificial intelligence (AI) and machine learning (ML) to scan, analyze and store users’ biometric data, such as fingerprints, facial features, voices or even online browsing patterns to confirm that users are who they say they are.

Compliance 186

Compliance Guidelines Meeting Tools 186

PYMNTS

AUGUST 22, 2018

In a press release , Fiserv said the two new solutions expand beyond knowledge-based consumer authentication that can be vulnerable to fraud. Fiserv, the global provider of financial services technology solutions, announced on Wednesday (Aug. They use a five-digit code via text or email that is valid only during the call.

Fraud 101

Fraud social media Knowledge Base Cards 101

PYMNTS

MAY 12, 2016

What the initiative will entail includes: the digitization of school fees and national health care claim payments, providing an online payment gateway for Rwanda Online, contributing to the creation of a common mobile banking platform, and contributing to the effective management of spending activities across borders. “We

Knowledge Base 100

Knowledge Base Regional Online Meeting 100

PYMNTS

JULY 10, 2019

Many developers are leveraging biometrics to protect their customers, as such technologies provide safer alternatives to passwords and knowledge-based verification systems. Developments From Around the Digital Identity World. Apple announced its own digital ID program, Sign In with Apple, at its recent Worldwide Developers Conference.

Apple 158

Apple social media Knowledge Base Mobile 158

PYMNTS

OCTOBER 4, 2019

Does KBA Have A Place In Online SMB Credit Checks? Financial management app Nav helps small businesses access credit reports, leverages knowledge-based authentication (KBA) to verify its users — but is not without its share of challenges. Representatives from all 28 Libra backers were set to meet in Washington on Thursday (Oct.

New York 122

New York Industry Knowledge Base Payments 122

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. Furthermore, delay in application processing leads to about 75 percent drop off in online applications, and businesses witness a decline in conversion rates. You know the ones.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

JULY 28, 2020

Banks are incorporating harder-to-steal details in their verification processes as well, looking beyond knowledge-based information and gathering details about customers’ online behaviors. FIs can also check whether requests are coming from devices or through channels that could be associated with fraudsters. .

Fraud 132

Fraud Data Examples Security 132

PYMNTS

APRIL 22, 2020

Using biometrics in place of old-school knowledge-based authentication (KBA) procedures and passwords can also help improve the overall onboarding experience. FIs have been interested in biometrics ever since fingerprint-based login became a common functionality on smartphones and other devices. Biometrics and Onboarding.

Security 133

Security Data Fraud Tools 133

PYMNTS

JANUARY 27, 2017

This can present a challenge to companies, especially as the number of online channels continues to grow. The first, called Academy, is a consumer- and internal-facing, self-learning knowledge base of customer support content. Customers are looking for support where they’re spending time,” Ramey noted.

Knowledge Base 100

Knowledge Base Software Columbus Ohio 100

BankBazaar

JUNE 10, 2020

Hotstar is an online video streaming platform owned by Novi Digital Entertainment Private Limited, a wholly-owned subsidiary of Star India Private Limited, which currently offers over 100,000 hours of TV content and movies across 9 languages, and every major sport covered live. But, did you know our very own Hotstar is made in India?

Video 97

Video Mobile Regional Knowledge Base 97

PYMNTS

MARCH 21, 2019

Patients can access its system through the online medical portal myChart, which, according to Forman, is easiest to sign up for in person, as clinic staff can review physical IDs and create users’ accounts. . Patients can create myChart accounts off-site, but the process involves more rigorous, knowledge-based verification solutions.

Massachusetts 109

Massachusetts Knowledge Base System Marketing 109

PYMNTS

OCTOBER 10, 2019

Knowledge-based authentication (KBA) tools, including passwords and security questions, tend to be the primary strategy for verifying identity, and this is true for areas of financial services beyond the consumer world.

Strategy 124

Strategy Lending Knowledge Base Tools 124

PYMNTS

FEBRUARY 12, 2019

As PYMNTS readers probably know better than others, those easily exploited sources of knowledge-based consumer authentication data continue to endure, even as criminals steal and trade massive amounts of that information on the digital black market. Online college education is another area that seems good for end-to-end verification.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

MAY 14, 2018

Call centers are where customers turn when they can’t find answers online or need support to work through complex matters. The solution is designed to help contact centers deploy an omnichannel platform that can be customized to fit the needs of various businesses. Another area that may be more than ripe for innovation is security.

Trends 100

Trends Knowledge Base Survey Security 100

PYMNTS

DECEMBER 4, 2018

And those agents have help from the platform, which provides them with possible answers based on a knowledge base or frequently asked question (FAQ) section. The move comes as consumers are looking to browse and buy items on mobile sites — instead of turning to mobile apps when they decide to shop online.

Minneapolis 136

Minneapolis Cards Mobile Knowledge Base 136

PYMNTS

MARCH 4, 2020

Here’s how it works: Users fill out an online application and specify the case. We have a large knowledge base that traces the consumer journey. With that knowledge, we can help both parties understand each other and reach a settlement.”. Most cases take four to eight weeks.

New York 131

New York New York City System Knowledge Base 131

PYMNTS

MARCH 14, 2017

specifically, identity verification has long relied on credit-based data — the existence of credit history along with knowledge-based authentication (KBA) questions — in digital channels or by showing a physical, government-issued ID in person. In the U.S. Which is why, Clark said, it’s time for a change.

Meeting 111

Meeting Fraud Knowledge Base User Experience 111

PYMNTS

SEPTEMBER 6, 2018

IdentityMind Global has debuted the RegTech Webstore , billed as a RegTech online marketplace that enables firms to integrate regulatory compliance functions directly into their own offerings. There also is what is being billed as a “plugin knowledge base” that offers implementation and reference guides, along with videos.

Compliance 133

Compliance Fintech Regulation Knowledge Base 133

PYMNTS

MARCH 17, 2017

A classic image of payment fraud involves a fraudster stealing credit card numbers and shopping for goods in-person or online. In online retail cases, Pindrop has seen fraudsters call retailers to have shipments redirected to them, away from the original purchaser.

Fraud 107

Fraud Cards Houston Retail 107

PYMNTS

OCTOBER 7, 2019

Nav was founded in 2012 as Creditera, an online credit-monitoring service that helped small business owners track their personal and business credit information on one platform. PYMNTS recently spoke with Hanson about how the company authenticates its customers, and the challenges it faces in the digital identity realm. How Nav Works.

Tools 101

Tools Data Security Fraud 101

PYMNTS

JANUARY 31, 2020

Consumers appear to be moving their debit payments away from brick-and-mortar stores toward eCommerce channels, meaning FIs and card issuers must work to support them while minimizing online security risks. FIs have long been aware that relying on knowledge-based authentication (KBA) goes only so far. Holistic Security.

Fraud 148

Fraud ATM Cards Security 148

NCR

DECEMBER 15, 2017

In a webinar titled ‘Whose Biometric is it Anyway’ , Al Pascual, research director and head of fraud and security at Javelin Strategy and Research, pointed out that it didn’t take long for criminals to get very good at undermining the username and password protections developed for online banking.

Fraud 96

Fraud Security Knowledge Base Analysis 96

PYMNTS

MAY 15, 2018

For instance, knowledge-based authentication is well-understood by users – but the answers to security questions can be socially engineered without too much trouble just by visiting victims’ social profiles. This method, Patel said, also ensures that organizations are meeting compliance and regulatory requirements.

Fraud 129

Fraud Training Security Compliance 129

PYMNTS

OCTOBER 19, 2018

Nelson also mentioned tools and solutions like two-factor and knowledge-based authentication as powerful tools that banks could deploy to ward off cyberattacks. . You need to make sure you have the right software to clean that malware off not only your systems, but customer systems as well.”. Sharing smarts.

Fraud 100

Fraud Knowledge Base System Tools 100

PYMNTS

SEPTEMBER 29, 2016

While he had some knowledge base, he realized that there wan’t a great place online for people to find solid and unbiased answers to personal finance questions. “We We take pride in helping consumers make informed financial decisions based on the expert, honest advice and objective information we provide,” said Chen.

San Francisco 100

San Francisco Tools Knowledge Base Cards 100

NCR

DECEMBER 20, 2017

There is a strong argument that the traditional username and password protections used in online banking, for example, are no longer sufficient to prevent fraudulent access. Authentication ‘at a crossroads’ The financial services sector could be approaching a decisive turning point, as far as user authentication is concerned.

Security 77

Security Knowledge Base blockchain Analysis 77

PYMNTS

SEPTEMBER 21, 2016

-based company works with more than 250 merchants in 50-plus countries to boost sales at brick-and-mortar locations and reduce costs by providing them with eCommerce-related customer data they can use to enhance both online and in-store shopping experiences. Retailers Look To Expand Their Knowledge Base.

Data 100

Data San Jose Retail Analysis 100

Gonzobanker

MAY 7, 2018

Most banks have horrible business, mortgage servicing and wealth management self-service capabilities, and the amount of online lending and deposit account opening is sad compared to more innovative players like USAA and Capital One 360. We are entering an era where revenue growth will be more difficult as loan growth slows.

Leadership 103

Leadership Operations Lending Strategy 103

FICO

JUNE 8, 2020

This can include credentials, such as usernames and passwords, identity documents, knowledge-based information and payment details. Customers that are new to your bank or are new to banking online are especially vulnerable, as are customers that have the best relationship with you. Customers at Risk.

Fraud 52

Fraud Training Data Knowledge Base 52

PYMNTS

AUGUST 7, 2019

NIST has been responsible for federal digital ID security for many years, but its collaboration with the private sector kicked into high gear in 2011, when President Barack Obama created the National Strategy for Trusted Identities in Cyberspace (NSTIC) — an initiative to improve the security and privacy of online transactions.

Knowledge Base 118

Knowledge Base United States Security National 118

PYMNTS

NOVEMBER 1, 2017

Sass says weak security challenges like passwords and knowledge-based questions (i.e. coincides almost too neatly with the introduction of the European Union’s second Payment Services Directive, or PSD2 — a whole new set of regulatory requirements for online payments that 3DS 2.0 Take passwords, for instance.

Security 109

Security Payments CA Data 109

Jeff For Banks

MAY 31, 2017

And banking associations offer a host of certificates for increasing the knowledge base and skill sets of branch employees to meet the emerging needs of customers in a new-branch environment. And you will lose very few deposits by closing them, particularly if you have a branch nearby and good online banking technology.

Branch Strategies 60

Branch Strategies DC Groups Fintech 60

FICO

OCTOBER 26, 2021

A key challenge for financial institutions and even more so for credit unions is providing the same experience that members get in-person, online. In a Digital World, Focus on Experiences. Digital transformation has been a trend for years and the COVID pandemic has undoubtedly escalated the demand for virtual solutions.

Analytics 52

Analytics Community Branding Data 52

PYMNTS

JANUARY 28, 2020

Best leave now if know-your-customer (KYC) due diligence isn’t your jam: The EU is already prepping 6AMLD, which cracks down even harder on money laundering, especially online gambling. Same goes for online wagering, the new favorite way for cybercrooks to launder illicit dollars. PSPs Taking Heat.

Compliance 151

Compliance cryptocurrency Fraud Regulation 151