PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. A combination of forces — Netflix’s own content and technology innovations and advances in hardware and software — helped them consistently attract more eyeballs.

Innovation 245

Innovation Video Course Meeting 245

PYMNTS

JANUARY 13, 2020

Fitness and wellness are helping to change the face of retail in 2020. Furthermore, consumers are always looking for variety, and for community — something a digital operation like ClassPass can help build in almost a social media-like way. Innovation is also taking place within retail brick-and-mortar pharmacies.

Retail 146

Retail Houston social media Trends 146

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy.

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

JULY 28, 2017

Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. As such, it’s important to explore whether or not integrating chatbots into companies is having a positive or negative effect on its operations. What’s the effect of chatbots on the retail industry?

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

MAY 13, 2019

In the unattended retail space, vending operators are also becoming more aware of the shifting behaviors of their shoppers and the need for swift and digital payment options. That smaller size opens up whole new markets, and gains access to spaces that have never had a retail experience [as] a part of it.”.

Retail 177

Retail Marketing eBook Atlanta 177

PYMNTS

AUGUST 1, 2017

To say direct-to-consumer retail practices have had an impact on the manufacturing industry would be an understatement. With eCommerce a major proponent of the direct-to-consumer (DTC) channel and showing no signs of slowing down, the retail industry landscape has been forever changed.

Industry 120

Industry Retail Study Technology 120

PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

PYMNTS

APRIL 15, 2016

As mobile and omnichannel are changing the face of retail – and the “Amazon effect” is changing customer demands and expectations for their front-end experiences, retailers of all stripes are being forced to re-evaluate their back-end systems and operations.

Study 100

Study Retail Innovation Course 100

PYMNTS

JANUARY 22, 2019

Financial Innovation Now (FIN) submitted a public letter in December, contending that the Fed was best-positioned to operate a ubiquitous, interoperable real-time payments network. Innovation, flexibility and agility helped drive WEX ’s acquisition of Discovery Benefits, Inc. All this, Today in Data. DBI) in 2018.

Data 167

Data Payments Innovation Study 167

PYMNTS

SEPTEMBER 27, 2020

Sezzle , the installments payments platform, will be working on buy now, pay later (BNPL) services with Target , a press release says, which will test how the popular payment trend works with the retail giant's operations.

Leadership 302

Leadership Millennials Retail Study 302

PYMNTS

FEBRUARY 19, 2019

Account takeovers are becoming bigger business for criminals — or, at least, the business of preventing account takeovers in the digital retail and payments realm is becoming an increasing focus of companies and security experts. Fraud Prevention Innovation. That increasing risk is driving innovation, as PYMNTS has also documented.

Retail 118

Retail Fraud Case Study San Francisco 118

PYMNTS

NOVEMBER 21, 2018

20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI). The Internet of Things is another area of technological innovation in which small firms are skeptical of its value. While nearly two-thirds of U.S. ”

Study 129

Study Survey Leadership Millennials 129

PYMNTS

APRIL 29, 2019

Along with digital transformation, innovation has been a buzzword for some time. These may seem like abstract concepts, but innovation has had concrete results in the financial industry. In partnership with i2c , PYMNTS produced the March 2019 Innovation Readiness Index to assess the state of innovation in the financial industry.

Fintech 193

Fintech Innovation Community Bank Study 193

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

APRIL 27, 2018

The study , by Tillster, a digital service provider to restaurants, said that customers of all ages are open to using kiosks, especially when they’re available during busy times. A 2014 study by Northwestern University’s Kellogg School of Management found that’s the case, revealing evidence to support that seven-second rule of thumb.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

OCTOBER 16, 2020

For context, findings from the PYMNTS study D2C And The New Brand Loyalty Opportunity , a collaboration with sticky.io , indicate that “…CPG brands face a unique opportunity to capture customer loyalty and drive engagement. Physical and digital marketplaces remain more prevalent, however,” that study also found , “as 80.2

Branding 211

Branding Study Online Retail 211

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. consumers — 47.2

Apple 227

Apple Study Innovation Survey 227

PYMNTS

AUGUST 19, 2016

A new study looking at the changing habits of consumers explores the role that social currency has in influencing consumers’ shopping habits and preferences. Social currency can be a very important factor when it comes to consumers’ retail decisions. This multiple is unrivaled,” according to the study.

Retail 100

Retail social media Study Branding 100

PYMNTS

JUNE 6, 2017

From some guy’s garage in San Francisco, a group of math nerds has grown into one of the world’s finest-tuned machine learning operations. I’ve had the privilege to study and do research at many amazing universities and national labs around the world throughout my career. I can truly say I stand on the shoulders of giants,” he said.

Operations 168

Operations Tools Data San Francisco 168

PYMNTS

DECEMBER 2, 2020

We are excited to extend the reach and capabilities of our mobile payments platform for convenience and fuel retailers around the world," P97 Founder and CEO Don Frieden said in the announcement. "By A win-win for fuel operators and consumers alike.”.

Payments 205

Payments Risk Management Fraud Mobile 205

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. Payments Innovation Leads the Way . As Mastercard EVP of Products and Innovation Jess Turner recently told PYMNTS, “consumers want cards, they want them quickly, and they want those cards [delivered] in a digital way.”.

Study 205

Study Cards Payments Innovation 205

PYMNTS

SEPTEMBER 29, 2017

IoT-enabled televisions, refrigerators and even vehicles are becoming mainstream, and even smartwatches are seeing the effects of connected innovation. trillion | Estimated revenue in USD that mobile network operators stand to gain by 2026, achieved through early deployment of commercial low-power wide-area (LPWA) networks.

Innovation 111

Innovation Data Exercises Study 111

PYMNTS

SEPTEMBER 27, 2017

RIP retail. In a recent whitepaper, the firm noted that brick-and-mortar retailers face — and certainly feel — more pressure than ever to keep stores humming as centers of commerce. After all, over 90 percent of retail sales are still done in physical stores. Where Amazon treads, retailers tremble. Or, maybe not.

Retail 104

Retail Branding Online Examples 104

Bank Innovation

FEBRUARY 20, 2019

Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D., candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out.

Study 284

Study Analysis Marketing Operations 284

PYMNTS

JANUARY 2, 2020

The portion of restaurants that have chargeback rates of more than 1 percent is 10 percent per a Kount and Chargebacks911 study. It also operates its own restaurant concepts that are delivery-only with names such as Excuse My French Toast. percent to 1 percent of transactions.

Mobile 146

Mobile Innovation Minnesota Capital 146

PYMNTS

DECEMBER 18, 2020

The findings are part of a new Restaurant Readiness Index produced by PYMNTS and Paytronix that questioned over 2,100 consumers and nearly 500 restaurant operators about what’s working and what isn’t, now that we’re nine months into the lifestyle changes brought on by the global pandemic. Some Innovations Lack Traction.

Study 146

Study Mobile Survey Online 146

PYMNTS

NOVEMBER 9, 2020

These are among the key findings that have emerged from the Global Digital Shopping Index , an extensive PYMNTS study examining how consumers are using digital technology to augment and even replace traditional shopping experiences as well as how merchants are adapting to these shifts. The report focuses on the U.S. About The Report.

Study 217

Study Data United States Mobile 217

PYMNTS

DECEMBER 20, 2016

As documented in the December edition of the Unattended Retail Tracker™ , the results of a six-month long study conducted by USA Technologies show that just informing customers that a merchant or vendor accepts Apple Pay and other mobile wallets can boost overall sales by more than 36 percent. About the Tracker.

Report 100

Report Innovation Payments Apple 100

PYMNTS

OCTOBER 30, 2020

“Our partnership with DoorDash to launch this new service allows us to not only give our members more convenient healthcare options, but also delivers on our commitment to their overall wellness needs,” said John McDowell , vice president, pharmacy operations and divisional merchandise, Sam’s Club. . Sam’s Club said the J.D. Power 2020 U.S.

Meeting 181

Meeting Operations Study Community 181

PYMNTS

DECEMBER 31, 2020

“Almost overnight, many [banks] had to stand up systems and set up processes that would allow them to service small business PPP loans, their digital solutions were pushed to the brink and they had to learn how to operate almost 100 percent remote,” Douglas Brown, senior vice president and general manager NCR Corporation, told PYMNTS.

ATM 307

ATM Massachusetts Study Operations 307

PYMNTS

SEPTEMBER 22, 2020

“The health crisis is notably altering consumers’ preferred payment methods and many merchants are innovating to cater to them. Interest in contactless mobile wallet-enabled payments is such that 48 percent of consumers in one recent study said they would no longer shop at physical stores that did not offer contactless payment options.

Study 198

Study Online Retail Payments 198

PYMNTS

SEPTEMBER 18, 2020

Only about half of those who said in March that they would return to physical retail after COVID-19 were still planning to stick with brick-and-mortar shopping. The study further found that QR codes are emerging as an important offering – not only for consumers, but also for merchants to enhance their loyalty relationships with customers.

Apple 292

Apple Jacksonville Study Mobile 292

PYMNTS

DECEMBER 14, 2020

There are less than two weeks until Christmas, and the retail industry, as per usual in 2020, finds itself in uncharted territory. And just weeks after they could open for limited business, malls and department stores are threatened with another nonessential retail shutdown as the virus surge rages on.

Retail 223

Retail Study Online Tools 223

PYMNTS

JANUARY 2, 2020

The portion of restaurants that have chargeback rates of more than 1 percent is 10 percent per a Kount and Chargebacks911 study. It also operates its own restaurant concepts that are delivery-only with names such as Excuse My French Toast. percent to 1 percent of transactions.

Mobile 131

Mobile Innovation Minnesota Capital 131

PYMNTS

JUNE 15, 2020

This has meant that store operators have had to rapidly implement health and safety rules to minimize transmission risks among workers and customers — especially the most vulnerable. Sam’s Club has been a notable player in the digital innovation arena. A Proving Ground For Innovation.

Innovation 209

Innovation Tools Dallas Mobile 209