PYMNTS

DECEMBER 31, 2020

percent made voice-assisted purchases while shopping for groceries or retail goods in the last 24 hours. percent made purchases via mobile in the last 24 hours. 35 percent of retail businesses have experienced an increase in demand. Consumers’ use of mobile devices to help them shop in stores rose by 25.2 million U.S.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

JANUARY 14, 2021

Retailers made all sorts of quick pivots to their eCommerce sites as the pandemic unfolded, but in-store legacy technology proved to be an obstacle for many of them. The company said that while retailers often come up with innovations , “bringing these ideas to in-store trials, iterating them quickly and rolling them out at scale takes years.

System 189

System Retail US Data 189

PYMNTS

JULY 31, 2019

Smartphone shipments for Samsung increased in the second quarter of 2019, the company said in its latest earnings report , thanks to retail sales of its mid-level models. Samsung’s earnings provide a glimpse into the intersection of retail and mobile. trillion won ($47.4 billion). trillion Korean won ($5.3

Samsung 139

Samsung Retail Mobile User Experience 139

Bank Innovation

JANUARY 14, 2019

Mobile and digital users grew at Citigroup last quarter, with mobile growth outpacing overall digital growth, the bank reported today. The message in the earnings numbers released today is that mobile continues to outshine digital in terms of growth, and is the future of banking technology and user experience.

Mobile 170

Mobile Online User Experience Technology 170

PYMNTS

JUNE 29, 2020

Those apps do more than act as the top of the funnel for the company’s retail division – they also generate data about user experience and product and service preference. It has changed so many dynamics so quickly that retailers who think they will just saunter into a “ new normal ” are mistaken.

Retail 203

Retail User Experience Examples Training 203

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

JULY 22, 2020

Popshop Live is a mobile-based selling platform that will compete with Glamhive to be the pioneers in this relatively new format, which continues to see exponential growth in China. While the Chinese livestreaming experience has been focused on desktop, Li feels that mobile is the right platform.

Retail 212

Retail New York City Mobile User Experience 212

PYMNTS

APRIL 17, 2019

The race to 5G retail is on. The new, faster mobile network technology is a big part of the plans for many commerce and payments operators, even though specific use cases have been only slowly emerging as the technology and the devices to support it are deployed. 5G Retail Plans. Even so by the latter part of 2019, the U.S.

Retail 199

Retail Apple Samsung Conference 199

Bank Innovation

MAY 23, 2019

Scotiabank launched its new app on Tuesday morning with a simplified user experience that includes the ability to transfer money between accounts, manage peer-to-peer payments, bill payments and a new slide-to-pay feature. Most of the features within the updated app aren't new, but a better overall user experience was the objective.

User Experience 170

User Experience Mobile Management Payments 170

Perficient

SEPTEMBER 21, 2023

If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. The data from the business’s Salesforce org is then harmonized in Data Cloud, alongside any number of data sources such as mobile apps, or additional website platforms.

Data 491

Data Tools Customer Experience Security 491

PYMNTS

OCTOBER 20, 2020

Based on recent research, the Blackhawk team has found that mobile wallet adoption in the U.S. Since the start of the COVID-19 pandemic, retailers, business leaders and consumers have all been trying to wrap their heads around the shifts in retail and payments.

Survey 218

Survey Mobile Retail User Experience 218

PYMNTS

NOVEMBER 21, 2019

As retailers and payment service providers look for what might be their best 5G edges, clarity is emerging about the pace of the global rollout of that new and faster mobile network technology. Retail and 5G. Retailers are also getting ready for the coming 5G revolution. As Reuters reported this week (Nov.

Mobile 100

Mobile Apple Samsung Retail 100

PYMNTS

DECEMBER 3, 2020

For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. When you look at retail banking, there have been a couple of newcomers in the market in recent years who come in with shiny, new apps," he said. "So The Drive To Upgrade.

User Experience 264

User Experience Fintech Innovation Technology 264

PYMNTS

SEPTEMBER 3, 2019

CellPoint Mobile, which specializes in digital commerce and payment solutions for airlines and travel companies, today rebranded as CellPoint Digital with a new website and product offerings, the company said in a press release on Tuesday (Sept. We started out with a radical, mobile-first solution.

Mobile 129

Mobile Payments Branding User Experience 129

PYMNTS

SEPTEMBER 12, 2017

Innovation happens when you least expect it. Those we call “innovators” are simply the ones who endeavor to solve the problems in front of them by any means necessary. Only later do others look at them and call them “innovators.” PYMNTS: Where do you look for innovative ideas, and why? The conversation is excerpted below.

Innovation 122

Innovation ATM Trends Mobile 122

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. SMBS Outpaced Top Retailers When It Came To Innovation Adoption .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

OCTOBER 30, 2019

The 5G mobile network technology revolution is on, and you can bet that retail will be one of the places where this all plays out. They are betting that the emergence of the latest generation of wireless technology will power innovation from smart homes to automated factories. expects iPhone sales to return to growth next year.

Retail 100

Retail Apple Analysis Mobile 100

PYMNTS

OCTOBER 18, 2019

Mastercard is collaborating with four eCommerce retailers — WHSmith.co.uk, Funky Pigeon, Cult Pens and The Card Gallery — to offer the Pay by Bank app to online shoppers, Mastercard announced in a press release on Friday (Oct. ’s Faster Payments service to give users the option of paying for goods with their bank account.

Retail 116

Retail User Experience ATM Security 116

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. Innovation is only valuable if it’s usable.

Innovation 121

Innovation Customer Experience Mobile Security 121

Bank Innovation

OCTOBER 5, 2018

One of the biggest impediments for banks in acing customer service and user experience is being unable to seamlessly manage cross-product, cross-channel interactions. Trust […].

America 150

America User Experience Mobile Management 150

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. percent of customers. percent of customers.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

JANUARY 28, 2019

To help serve diners who crave convenience, restaurants and solution providers have started to test and grow their mobile ordering services. And the concept is not unfamiliar to customers who, according to recent data, are already receptive to mobile technology. mobile order sales in 2018 was 12 percent.

Mobile 153

Mobile Technology User Experience Online 153

Bank Innovation

MAY 6, 2019

Citizens Financial Group is about 18 months into an effort to put user experience design at the heart of the bank's digital products and services.

UX 170

UX User Experience Mobile Groups 170

PYMNTS

SEPTEMBER 30, 2020

The only question is: What do retailers have to do to win them over? It is also crucial that merchants follow up by ensuring their customers have a positive overall shopping experience from the first click to delivery.

Report 230

Report Retail United States Online 230

PYMNTS

MARCH 9, 2017

Burkhart will be one of many innovator CEOs on Innovation Project’s The Future Meets The Present Right Now: Can Retail Keep Pace? Skyler Fernandes and current Proudwork CEO — former Rakuten.com CEO — Fumio Kobayashi to discuss the rapidly resetting world of retail — and what merchants can do other than just “going digital.”.

Retail 101

Retail How To User Experience Innovation 101

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. Sometimes that’s being behind a counter and ringing up a sale and that’s a great experience. “Pre-EMV

Retail 100

Retail Software User Experience Payments 100

PYMNTS

MAY 20, 2019

As 5G deployments start, retailers and other companies and organizations around the world are striving to find what works. One of the latest such projects combines the new mobile network technology with facial recognition and vending machines — a possible glimpse of the 5G future. A recent report also says the U.S. and none in China.

Retail 142

Retail Mobile Conference Groups 142

PYMNTS

JANUARY 6, 2021

In Mexico, the pandemic is moving the needle toward digital payments — specifically mobile payments — to become more widely embraced by businesses and consumers alike. To get there — to spur increased user adoption — he said that the SPEI user experience has had to improve. Solving For The Chicken And Egg Problem.

Payments 363

Payments User Experience System Mobile 363

PYMNTS

OCTOBER 24, 2016

Given the shift from traditional payment methods to alternative payments, such as digital wallets, not to mention the growing number of customers paying for goods and services using their mobile devices, there is clearly room for steadier, sizable growth in mobile wallet adoption. Does mobile, in fact, unlock the sky’s limit?

UX 100

UX Mobile Apple Trends 100

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.

UX 210

UX Retail Technology Mobile 210

PYMNTS

JANUARY 22, 2018

More important, perhaps, than the innovations they made on behalf of their more famous lead players, was how their contributions accelerated those innovations’ time to market. Innovation in payments and commerce has an unsung hero, too. And who will influence how innovation happens. But so were two other things.

Innovation 135

Innovation Online Branding El Paso 135

NCR

JULY 26, 2017

We live in an era defined by maximum mobility and service availability for consumers, where great strides in technological innovation have created an expectation for people to be able to access the things they want, when they want them. Consider the impact the likes of Amazon and Apple have had on the retail and music industries.

Mobile 81

Mobile ATM User Experience Meeting 81

PYMNTS

DECEMBER 12, 2016

As to how mobile changes gifting, Jain noted that mobile has “absolutely brought a whole new dimension to gifting. And, he noted, the integration of things like location-based services can remind these users of when to use their gift cards. Mobile technology has also helped to make the transactions more secure, continued Jain.

Cards 100

Cards Mobile Branding Retail 100

Celent Banking

DECEMBER 1, 2014

Kudos to TD for taking a leap here in an effort to innovate and try something new. Their recent mobile wallet announcement is another great example. Canadian consumers could benefit from new, exciting and useful mobile tools. There have been interesting mobile payments announcements (e.g.

User Experience 173

User Experience Mobile Innovation United States 173

Celent Banking

NOVEMBER 11, 2014

However, I believe that there is a great opportunity for certain wearable devices to provide strong authentication and enhance the user experience ( see this blog entry ). The user then has to interact with the watch in order to confirm or reject the transaction. Much of this is obviously still experimental.

User Experience 207

User Experience Conference Video Online 207

Accenture

MARCH 20, 2017

Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Even so, there is a stark contrast between the payments experiences of retail customers and corporate customers. Availability of 24/7, real-time, up-to-date information.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Even so, there is a stark contrast between the payments experiences of retail customers and corporate customers. Availability of 24/7, real-time, up-to-date information.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150