PYMNTS

SEPTEMBER 8, 2020

Consumers are living in stressful times, and Patrick Gauthier , vice president at Amazon Pay , told PYMNTS in a recent interview that merchants working to prepare for retail’s new normal should start by addressing that. As long as retailers focus on creating such safe spaces, he said, “the future is bright.”. Gauthier said.

Innovation 223

Innovation Retail Millennials Tools 223

Bank Innovation

MARCH 30, 2016

” For Millennials, the cry might as well be, “I want my mobile banking.” ” About 67% of Millennials now use mobile banking, according to a study released today by the Federal Reserve. For Gen Y, the rallying cry was, “I want my MTV.”

Millennials 150

Millennials Mobile Study Marketing 150

PYMNTS

DECEMBER 15, 2020

Debatably the most impactful payments innovation of recent years — and that’s saying something — BNPL is having a massive impact on retail, as evidenced by the proliferation of brands and the steady flow of venture capital to players that are defining the space. Bridge Millennials Crossing Over To BNPL. Like their love of BNPL.

Millennials 256

Millennials Report United States Study 256

PYMNTS

JANUARY 16, 2020

Convenience is key in the retail sector, especially in eCommerce, where merchants with frustrating or complicated online shopping processes can easily lose customers. Avoiding such an exodus means retailers must be flexible when developing the tools consumers use to make purchases. How Millennials Are Driving BNPL Growth.

Millennials 130

Millennials Mobile Retail Branding 130

PYMNTS

DECEMBER 1, 2016

More than one out of four millennials carry less than $5 cash with them. And according to another study, nearly 20 percent of millennials have not used cash in two months. With a fifth of millennials already rarely using cash, it is clear that this is happening relatively rapidly,” said Kalle Marsal, CMO of Mitek.

Millennials 100

Millennials Trends Study Groups 100

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

JANUARY 12, 2021

Consumers are becoming more familiar with digital technologies and are expecting swifter disbursement methods in other areas of their lives, such as for P2P or retail-related payments. This puts lenders in a sort of innovation quandary when it comes to keeping their customers satisfied. Instant Payments and the Millennial Push.

Millennials 239

Millennials Payments Lending Study 239

PYMNTS

SEPTEMBER 27, 2020

Sezzle , the installments payments platform, will be working on buy now, pay later (BNPL) services with Target , a press release says, which will test how the popular payment trend works with the retail giant's operations.

Leadership 302

Leadership Millennials Retail Study 302

PYMNTS

NOVEMBER 21, 2018

millennials say they want to engage with a chatbot when communicating with a brand, less than 30 percent of small business leaders across the retail, construction, manufacturing and services sectors are incorporating chatbots. Research from Capterra published on Tuesday (Nov. While nearly two-thirds of U.S. ”

Study 129

Study Survey Leadership Millennials 129

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. Retailers scour social media to find influencers and designer bellwethers to turn trends into sales. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

JANUARY 14, 2021

Our findings also indicate FIs that offer innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experiences, especially among younger generations like bridge millennials and millennials. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. Then we present an outside industry (automotive, retail, etc.) The Approach.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

JULY 8, 2019

Indeed, some 88 percent of consumers don’t see a reason to switch to other financial institutions, according to a recent PYMNTS and Green Dot study. But that’s not stopping efforts at innovation and disruption in this space. It also found that nearly 91 percent of consumers say their primary financial institutions meet their needs.

Retail 116

Retail New York City Millennials Boston 116

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

JULY 24, 2019

The experience economy is likely to expand as consumers place an increasing amount of importance — and spend more of their money — on experiences over typical retail goods. And it’s not just millennials. I know that [the space often] gets lumped with millennials, but it’s really cross-generational.

Case Study 110

Case Study Study Mobile Millennials 110

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. consumers — 47.2

Apple 227

Apple Study Innovation Survey 227

PYMNTS

JULY 7, 2017

Generation Z are the next up-and-coming group of shoppers who retailers are turning to for the future of retail. Yes, those born between 1994 and 2002 are starting to push millennials over in terms of shaping commerce and eCommerce trends. Get ready, retailers.

social media 120

social media Millennials Retail Study 120

PYMNTS

NOVEMBER 2, 2020

Today, the “membership has its privileges” mantra is at the core of the latest face-off between the two retail behemoths vying for an increasing portion of consumer spend: Walmart and Amazon. A PYMNTS study of a census-balanced sample of 2,165 consumers conducted Oct. 27-28 of this year reveals that roughly 17 percent of U.S.

Millennials 246

Millennials Retail Online Report 246

PYMNTS

OCTOBER 20, 2020

Very recently, the fourth annual How We Will Pay 2020 study, done by PYMNTS in collaboration with Visa (more from that in a minute) gave new context to the shifters. A recent PYMNTS study found that more than two-thirds of consumers see rescuing Main Street physical retail linked to the economic vitality of their local communities.

Maine 221

Maine Retail Branding Study 221

PYMNTS

DECEMBER 13, 2019

What this demographic wants out of peer-to-peer (P2P) marketplaces is changing, however, as more millennials become fully active members of the working world. Millennials are still spending money on trips and vacations, but how and where they do so is shifting. Millennials And Their Changing Travel And Payment Opinions.

Millennials 141

Millennials Payments Groups Mobile 141

PYMNTS

OCTOBER 1, 2019

The study found that consumers’ interest in contactless payments was up 5.4 In paying for their retail purchases online and in store, in terms of the overall respondent pool, 9.6 percent of the bridge millennials and 42.2 percent of bridge millennials were interested, up from 35.4 percent of bridge millennials.

Millennials 140

Millennials Payments Study Groups 140

PYMNTS

MAY 19, 2020

As far back as late 2019, the second edition the Visa/PYMNTS How We Will Pay study demonstrated that the home and its voice-enabled devices were well on their way to becoming the consumer’s connected commerce command center. percent of bridge millennials have done so. Voice AI’s New Role as Retail Clerk? Another 41.8

Technology 205

Technology Millennials Retail Report 205

PYMNTS

JANUARY 1, 2021

PYMNTS has tracked those changes every step of the way via exclusive research , Tracker reports and studies, starting on March 6, a full 10 days before the country – or large swaths of it – were locked down. For the purposes of this exercise, we’re going to describe the “typical” grocery shopper – a bridge millennial, a 36-year-old mom of 1.93

Study 362

Study Survey Exercises Cards 362

PYMNTS

DECEMBER 30, 2020

PYMNTS’ recent How We Shop: Measuring the Rapid Digital Shift study, done in conjunction with PayPal, found that a large share of U.S. College-educated shoppers also outpace those with only high-school degrees or less, while bridge millennials, millennials and Generation Zers expressed greater interest than Gen-X and Baby Boomers did.

Branding 257

Branding Millennials Retail social media 257

PYMNTS

JUNE 25, 2018

The PYMNTS Omnicommerce study of 4,000 consumers quarterly on grocery shopping bore that out, reporting that 55 percent of all grocery store shoppers divide their grocery spend between physical and digital channels, and that product and price were the reasons people selected the stores they shopped. Both placed near the bottom of the list.

Retail 156

Retail Branding Millennials Online 156

PYMNTS

MAY 18, 2020

Thus the tipping point, as we detail in the study “ The Great Re-Opening: Tracking Digital’s Quantum Leap ” where behavioral change is firmly entrenched. percent of the 12,000 consumers we studied say that they are shifting the retail spend once done in physical stores, to digital channels. Retail Done in Bits and Bytes.

Online 183

Online Retail Millennials Study 183

Accenture

NOVEMBER 28, 2017

It’s no surprise, then, that the majority of global banks are planning to invest heavily in open banking initiatives by 2020, as revealed in a recent Accenture study. Another recent Accenture study shows that two-thirds of consumers in the UK said they won’t share their personal financial data with non-bank providers.

Study 150

Study Millennials Examples Data 150

NCR

FEBRUARY 16, 2016

And there’s no better way to target Millennial entrepreneurs than with the technology they crave to help them in their business pursuits. More than any other generation, Millennials experience life, work and business through technology and they expect seamless interactions regardless of location.

Millennials 40

Millennials Study Retail Community Bank 40

PYMNTS

AUGUST 11, 2017

Within these emerging markets, we’ve seen retailers make large bets on luxury. The surprise luxury consumers who’re popping up, according to Bain’s research, are millennials and Generation Z. As such, millennials have more money at their disposal than Generations X, Y and Baby Boomers.

Millennials 122

Millennials Survey Retail social media 122

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too. Many are leaving credit behind, with approximately 40 percent of millennials fearing credit card debt,” the report states.

Case Study 135

Case Study Retail Millennials Branding 135

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. Home Depot was an interesting case study. The retailer combines the in-store and app experience to enhance the customer buying process. As expected, it was a great way to read the temperature of the banking industry.

Conference 100

Conference Retail Community Bank Community 100

PYMNTS

JUNE 8, 2018

Driven by younger customers, such as millennials and teens, casual luxury is bolstering sales of luxury apparel, handbags and footwear. Millennials and Generation Z were expected to make up 45 percent of the high-end purchasing group within a seven-and-a-half-year timeframe, as reported in 2017.

Millennials 100

Millennials social media Branding Groups 100

PYMNTS

NOVEMBER 16, 2020

PYMNTS fielded a national consumer study of 2,806 U.S. More than anything, though, this study sought to quantify how many U.S. In this, PYMNTS’ 14 th study of a national sample of now roughly 40,000 consumers since March on their sentiment about COVID and the digital behavioral shifts it has caused, we learned a lot.

Study 270

Study Retail Millennials Conference 270

PYMNTS

JANUARY 14, 2019

About 73 percent of those commuters we studied said they connect to the internet while driving, up from roughly two-thirds during the same period last year. The challenge these retailers have today is that only 30 percent of customers come into the store after purchasing fuel,” he explained.

Millennials 158

Millennials Retail Mobile Report 158

PYMNTS

JUNE 15, 2018

It’s easy to get swept up in the digital payments wave — given all it powers — but it bears remembering that with trillions of dollars in value floating around in good old-fashioned (and still much beloved in some segments) paper money, cash payments need innovation , too. 800,000 : The number of Chinese students who studied abroad in 2016.

Payments 108

Payments Millennials Study Innovation 108

PYMNTS

OCTOBER 19, 2018

Millennials are credited as the digital generation, leaving their parents and grandparents behind, even though a majority of consumers over the age of 60 are banking online and regularly interacting with chatbots. Millions of students travel the world to study, though paying for that education is stunningly complex in some quarters.

Data 152

Data Study Millennials Online 152