Independent Banker

FEBRUARY 28, 2022

That’s why we’ve spent the past three years educating community bankers on the why of innovation: why bankers should be thinking about innovation, why innovation is a top priority in a digital-first environment and why now is the time to act. Finding the right marketing partner.

Community Bank 148

Community Bank Community Innovation Tools 148

Gonzobanker

MAY 17, 2022

As technology buyers, banking executives need to up their game on tech purchases and technology performance management. For regional and community banks there has never been a more frustrating time to be a buyer versus a builder of financial technology. The industry lacks an efficient tech ecosystem.

Technology 135

Technology Regional Community Bank Community 135

South State Correspondent

AUGUST 15, 2022

Bankers often think from the bank’s perspective or from the regulator’s perspective. Below are 14 ways to force bankers to understand customer needs better and help banks do a better job at strategic planning prioritization. It will be important to the organization if it is essential to management.

Customer Experience 195

Customer Experience Training Strategy social media 195

South State Correspondent

AUGUST 15, 2022

Bankers often think from the bank’s perspective or from the regulator’s perspective. Below are 14 ways to force bankers to understand customer needs better and help banks do a better job at strategic planning prioritization. It will be important to the organization if it is essential to management.

Customer Experience 195

Customer Experience Training Strategy social media 195

Independent Banker

JANUARY 31, 2023

Digital media gives community bankers a platform for advocacy, and ICBA’s Virtual Advocacy Primer details how you can put it to work. How can a community banker best connect with a member of Congress? Wait a week for a response and then follow up if necessary by phone, Facebook message and/or Twitter direct message.

social media 103

social media Meeting Community Community Bank 103

Abrigo

SEPTEMBER 28, 2022

Construction loan risk management software leverages technology and sound process management to pull construction lending away from its manual roots. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Construction loan management software.

Lending 195

Lending Software Risk Management Management 195

Perficient

DECEMBER 2, 2020

The other is a credit union that I signed up with because they offered a particular lending product. While some companies offer unique products and experiences that are tough to avoid, most organizations have a massive cross-sell/up-sell opportunity. Open accounts digitally without the need to sign papers in person.

Data 294

Data Customer Experience Case Study Branding 294

Abrigo

DECEMBER 19, 2022

Checklists, guides, and more to help you and your AML-CFT staff Thousands of FinCrime professionals have accessed these guides, checklists, and other resources produced in 2022 by Abrigo's team, which includes former bankers, BSA officers, and regulators. . Would you like other articles like this in your inbox? Complimentary AML info.

Resources 195

Resources Training Fraud Compliance 195

South State Correspondent

MARCH 7, 2022

As the pace of banking innovation speeds up, the OODA Loop, and its supporting concepts, can help a bank’s management team have a common framework to make decisions faster and more effectively. He is regarded as one of the best military strategists the world has known up there with Sun Tzu, Genghis Khan, and Napoleon.

Strategy 221

Strategy System Training Examples 221

Independent Banker

FEBRUARY 28, 2022

Kathy Strasser of IncredibleBank is evaluating marketing campaign management platforms. We asked several banking leaders how they’ve employed fintech to ramp up their marketing campaigns, hone their analytic strategies and gain new patrons in the process. Photo by Janimal Photography. Dick, Chairman and CEO, Mainstreet Bank.

Fintech 136

Fintech Marketing Community Bank Community 136

Gonzobanker

DECEMBER 17, 2021

THE BANKER AWARDS. Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Doug Larson. Gonzo readers, 2021 was just plain schizophrenic.

Fintech 143

Fintech Strategy Leadership Lending 143

Abrigo

JULY 25, 2023

ACH credit and debit transfers and mobile personal payment options like Venmo can take hours or days to settle between the sender and receiver’s accounts, even if information confirming transfer requests is conveyed more quickly. Takeaway 2 The speed of settlements using the FedNow Service creates the potential for additional fraud.

Fraud 195

Fraud Payments Security Resources 195

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.

Technology 115

Technology Resources Fraud Strategy 115

Independent Banker

FEBRUARY 28, 2023

It happens every time they open a checking account, apply for a mortgage, make a direct deposit, log into a bank’s website or chat with a banker, and more. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. We can take that data and we can reach that person online,” Catalano says. “If

Community Bank 129

Community Bank Community Marketing Data 129

Gonzobanker

DECEMBER 22, 2020

Bankers started the year with good business plans, strong balance sheets, and optimism. Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. Even George Bailey would have given you the thumbs up. ” – Hunter Thompson.

Idaho 172

Idaho Community Industry Strategy 172

Independent Banker

OCTOBER 31, 2022

The necessities of a digital-first approach were greatly magnified during the pandemic, with many banks having to close branches and rapidly adopt new digital technology to address the needs of the PPP [Paycheck Protection Plan] loan. Offer the ability to speed up the entire process. Make it easier to capture applicant information.

Lending 91

Lending Community Bank Community Illinois 91

Gonzobanker

JANUARY 12, 2023

Anyway, I want to really sexy-up the investor deck this time and even use some of this stuff in our annual report. Anyway, I want to really sexy-up the investor deck this time and even use some of this stuff in our annual report. So, Tony my man, I need you to help me make our presentation look really edgy… you know, up-to-date.

Training 78

Training Strategy Meeting Marketing 78

Gonzobanker

JULY 19, 2017

While new core system vendors bring more modern architecture and user interfaces to the table, bankers need to do their homework before signing on with these players. C-level chiefs, ambitious marketing managers, and all other manner of bosses get their heads inflated about the cool new core system vendor technology that’s coming.

System 69

System Conference Technology Software 69

FluentBanking

APRIL 18, 2020

Banking diploma is a very common and recognized professional certification from The Institute of Bankers, Bangladesh (IBB). Though there are so many contradictions about this course, every banker wants to pass this certification. Today we are going to provide you a better insight into IBB, Bangladesh, and their banking diploma course.

Regulation 52

Regulation Case Study Security Management 52

Jeff For Banks

MARCH 14, 2020

Sign up for my health plan's virtual doctor visit portal. We have implemented employee travel restrictions, provided associates with tools and technology and have encouraged them to work from home, conducted a deep cleaning of all Genworth facilities and revised our time off and FMLA policy. Which is difficult. Not hoarding.

ATM 78

ATM Policies US Management 78

Abrigo

MAY 20, 2022

Fraud on Alert for 2022 A review of SAR data , government agenc y releases, a nd fraud findings found these f raud c oncerns and trends to wat ch in 2022. Would you like other articles like this in your inbox? Takeaway 1 An Abrigo review of SAR data, government agency releases, and fraud findings revealed fraud trends to watch for.

Trends 195

Trends Fraud Training Survey 195

South State Correspondent

AUGUST 31, 2022

For example, not only are payee and payor matched up correctly, but the name string is consistently in the format: Title, First Name, Middle Name/Initial, Last Name, and suffix. There is also typically an “enrichment” layer to many of these applications where information can be appended. This method is slow, costly and prone to error.

Training 74

Training Data Examples Taxes 74

South State Correspondent

MARCH 7, 2024

Microsoft’s Office 365 CoPilot, the integration of the Microsoft version of OpenAI’s Chat GPT into the Office suite, represents the fastest, and likely safest way, to integrate the latest technology within your bank. However, the technology is not without its risks.

Training 195

Training Data Tools Technology 195

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. By Beth Mattson-Teig.

Community Bank 91

Community Bank Community Tampa North Carolina 91

South State Correspondent

APRIL 24, 2023

Just when you were getting your bank’s head around how you will operationalize ChatGPT (our breakdown HERE ), AutoGPT, an application built on top of ChatGPT, gets released and takes the technology to a new level. Tell it to text your customers as one of its goals, and it will sign up for a messaging app and send out a text.

social media 195

social media Data Marketing Technology 195

Gonzobanker

JULY 28, 2014

2014 is turning out to be a year in which many financial institutions are considering replacing aging or inadequate loan origination technology. Let’s just get this out of the way right up front: most bankers rank going through a formal system selection process right up there with a trip to the dentist.

System 102

System Lending Data US 102

FICO

JUNE 9, 2022

It is a kiosk game with a waist-high playing surface with five holes, where plastic “moles” reside; these moles randomly pop up out of their holes, but quickly drop back down into them. But, as in Whac-A-Mole, it seems like every time you nail one problem in the digital transformation journey, another pops up. Tue, 07/02/2019 - 02:45.

Analytics 52

Analytics Strategy Management Customer Experience 52

Gonzobanker

MAY 22, 2014

As an experienced contract negotiation and vendor management consultant, I frequently find myself in the middle of tension between banks and vendors. If vendors really want to be the FI’s “partner,” then the companies simply have to change up how I see them behaving today. The only difference is technology versus steel.

Management 98

Management Mobile Technology Marketing 98

Independent Banker

OCTOBER 29, 2014

And technology is important to him. Millennials have the greatest lifetime value of any customers that a bank can win today, and we’re the most up for grabs,” says Jason Dorsey of The Center for Generational Kinetics, which helped develop ICBA’s generational study on millennials. By Ed Avis. Meet Jack Bauhs, your next customer.

Millennials 110

Millennials Community Bank social media Community 110

Independent Banker

FEBRUARY 24, 2016

Curry offers a brief update about a few current regulatory issues on his mind, including his agency’s concerns about signs of growing credit risk throughout the banking industry. IB: What steps should community bankers take to ensure their institutions are secure from cyberattacks? Comptroller of the Currency Thomas J.

Community Bank 70

Community Bank Community Regulation Compliance 70

Independent Banker

NOVEMBER 13, 2014

And technology is important to him. Millennials have the greatest lifetime value of any customers that a bank can win today, and we’re the most up for grabs,” says Jason Dorsey of The Center for Generational Kinetics, which helped develop ICBA’s generational study on millennials. By Ed Avis. Meet Jack Bauhs, your next customer.

Millennials 87

Millennials Community Bank social media Community 87

Jeff For Banks

DECEMBER 12, 2015

A banker told me yesterday that if I wanted headlines in American Banker , put FinTech in my copy. So far I'm up to five mentions. Aside from interest rate risk, vendor management is high on the list. If looking for a FinTech (seven) partner, follow your vendor management procedures. You know who you are.

Fintech 60

Fintech Capital Cards Bitcoin 60

Gonzobanker

AUGUST 31, 2015

Bankers spend 75% of their time during the new customer/account process on the computer versus building relationships. Manage regulatory concerns accordingly and don’'t over-react. Let’s dig into the details for a minute and research the causes and solutions for each of these. CAUSE SOLUTION. The risk pendulum has swung too far.

System 60

System Tools Cards User Experience 60

Gonzobanker

DECEMBER 19, 2017

Endless CRM and data management projects that shook our foundations and gutted our PMOs. For 35 years, Wilmers led M&T with creativity, integrity and the “old-school” wisdom of a community banker who created a $26 billion market cap company. Heavy core conversions weighing us down. FinTech threats and distractions. Payments chaos.

Conference 91

Conference Industry Community Bank Community 91

Independent Banker

OCTOBER 29, 2014

Large banks and nonbanks, merchants and technology companies are pressing to solidify their inroads into the financial transaction business. Research and everyday observation show how consumers are increasingly using mobile technologies. It’s become a familiar story, usually with a new splash. Ed Bachelder, payments consultant.

Mobile 105

Mobile Community Bank Community Technology 105

CB Insights

OCTOBER 26, 2020

At the same time, financial upstarts have built technologies that could eventually cut into the relationship-driven work that investment banks are used to doing. In the world of asset management, the biggest players are now dedicated firms like Vanguard. The disruption of asset management. Some banks have collapsed.

Management 78

Management Capital Company Marketing 78

South State Correspondent

MAY 31, 2023

The concept that we allow the customer to choose how they want to bank often enables the bank to be passive in its position and give up agency. Despite that increase in profitability, banks need to be mindful of how they manage their branch and customer base to increase profitability further. This fact, however, is rapidly changing.

Data 195

Data Branch Strategies Strategy Mobile 195