PYMNTS

JANUARY 22, 2020

Previously serving as its executive vice president of operations, Schroeder steps in for Judith McGuire, who is now serving in an executive role with PULSE’s parent company, Discover Financial Services. Jim Lerdal will take over the position of executive vice president of operations. percent in 2017 to 6.7 billion transactions. “In

Operations 131

Operations Management ATM Fraud 131

PYMNTS

AUGUST 21, 2020

In the August Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including how the pandemic is driving ATM innovation, how FIs are protecting both digital accounts and ATMs from potential fraudsters, and the new cybercrime-fighting techniques that are revolutionizing the digital banking industry.

Analytics 266

Analytics Fraud ATM Report 266

PYMNTS

DECEMBER 29, 2020

With digital transactions and eCommerce soaring during the pandemic, the rate of increasingly sophisticated fraud has also risen. It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. Can you really know your customer if you don’t know their location?”

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

SEPTEMBER 18, 2020

This week's look at payment rail innovation is all about speed, both for legacy rails and new ones. Combining these elements, we are creating a broad platform with faster technology and smarter and better services that the industry can trust as a foundation for innovation towards their own end-clients," he added.

Innovation 291

Innovation Payments cryptocurrency Cards 291

PYMNTS

JANUARY 22, 2020

Previously serving as its executive vice president of operations, Schroeder steps in for Judith McGuire, who is now serving in an executive role with PULSE’s parent company, Discover Financial Services. Jim Lerdal will take over the position of executive vice president of operations. percent in 2017 to 6.7 billion transactions. “In

ATM 130

ATM Operations Management Fraud 130

Independent Banker

NOVEMBER 30, 2021

As more customers moved online, fraudsters took advantage of new and increasingly inventive opportunities to commit remote authentication fraud. These types of scams fall under the broad term of remote authentication fraud, and they’re increasingly common—and inventive. Examples of remote authentication fraud. New account fraud.

Fraud 160

Fraud Strategy Community Bank New York City 160

PYMNTS

JUNE 27, 2017

In this week’s Commander in Chief series, PYMNTS talks with mobile capture and identity verification company Mitek Systems ’ CEO James DeBello about what moves the ball for the mobile industry. He also offers advice for how to innovate in the field. PYMNTS: Where do you look for innovative ideas, and why?

Innovation 145

Innovation System Mobile Trends 145

PYMNTS

OCTOBER 14, 2019

Money laundering and similar forms of fraud have become more concerning for FIs as reports of cybercrime circulate globally. dollar as their currency of choice on the black market, which means American banks must alter their anti-fraud and AML strategies — especially as regulatory fragmentation divides the U.S.

Strategy 109

Strategy Fraud Innovation Regulation 109

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. In 2016, online financial fraud hit 15.4

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

JULY 27, 2020

It’s a landscape that has created an opportune environment for technological innovation. But how can a five-year-old digital native really stack up against companies that have been operating for decades — or even centuries? The Customer Onboarding Advantage. Tackling friction starts at the beginning. .

Innovation 247

Innovation User Experience Industry Fraud 247

PYMNTS

JUNE 22, 2017

There’s another way, though, in which the fear of fraud bears down on the enterprise. A new report from Vesta Corporation finds fraud positions itself in the way of innovation and growth, even compliance. to understand how payments fraud is limiting corporates’ path to success. cents per every $100 transacted.

Fraud 108

Fraud Innovation Survey eBook 108

Perficient

FEBRUARY 22, 2023

AI is increasingly being used to automate a variety of tasks in financial services institutions, including customer service, fraud detection, and loan applications. Blockchain technology is being used to create secure, decentralized ledger systems that can store and transfer data in a transparent and secure manner.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

PYMNTS

SEPTEMBER 21, 2020

Consumers are using mobile apps’ order-ahead features and loyalty perks more often during the COVID-19 pandemic, yet chargeback fraud — also known as friendly fraud — is unfortunately also rising. Mobile ordering is at the center of business operations for Blaze Pizza and many fast casual dining chains today.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

NOVEMBER 23, 2020

Banks, merchants, issuers, processors — they’re all locked in combat with shadowy fraudsters that gain system access via phishing emails as easily as mice sneak into old houses. While technological advancements have revolutionized many aspects of operations, payroll and expense management are not [among] them. They could, and they are.

System 165

System Management Tools Cards 165

PYMNTS

JUNE 13, 2019

Countering digital fraud is a lot like playing whack-a-mole: As soon as one fraudster is taken out, two more pop up where they’re least expected. The popularity of digital banking services has created ample opportunities for bad actors, leaving banks scrambling to protect themselves against the rising tide of fraud.

Fraud 128

Fraud Analytics New Jersey Data 128

PYMNTS

JULY 10, 2019

These platforms promise fast, seamless transactions, which most deliver – but when platforms focus on reducing friction for users, it can backfire and create new vulnerabilities to fraud. An unexpected consequence of the retailer race to offer same-day and one-day delivery is increased fraud exposure. Nearly one-third (30.4

Fraud 140

Fraud Strategy Study Comparison 140

PYMNTS

JANUARY 7, 2020

Innovation is no longer optional – it’s table stakes to stay in the game. The good news: There is no shortage of innovative ideas and options for today’s FIs to offer to their customers: digital wallets, P2P payments, card controls, fraud and security protection, and loyalty and rewards perks among them.

Innovation 139

Innovation Technology Marketing System 139

PYMNTS

JANUARY 28, 2020

The total number of CUs in operation declined from 6,743 in 2015 to 5,390 as of 2019, but the total number of CU members increased over the course of the decade from 89.3 One such innovation comes from credit union service organization (CUSO) PSCU , which recently released a desktop automation system to optimize CU call centers.

Innovation 155

Innovation St. Louis Fraud United States 155

PYMNTS

APRIL 1, 2019

It’s a statement borne out by the new Credit Union Innovation Playbook , a PYMNTS/ PSCU collaboration. They very naturally want to see those types of innovations incorporated into their banking relationships. According to this survey of credit union customers, an overwhelming 81.3 But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

OCTOBER 30, 2020

Slow compliance checks and sluggish processing times are commonplace, especially on the legacy systems still used by many banks around the world. The following Deep Dive explores the various hurdles that payments face as well as how automation and cloud-based systems can help FIs overcome them. consumer purchases made with cash.

Operations 228

Operations Payments Compliance System 228

PYMNTS

DECEMBER 19, 2019

An explosion of FinTech innovation has jump-started traditional financial institutions’ (FIs) digitization efforts. Yet, each of these strategies to modernization is a double-edged sword, exposing a bank — and, thus, its partners and customers — to a new breed of fraud risks. ” Innovation’s Security Downsides.

Fraud 104

Fraud Payments Security Fintech 104

PYMNTS

JANUARY 19, 2021

A new year has begun, but the pandemic continues to throw financial and operational curveballs at banks, businesses and their consumers regarding how they conduct daily tasks or routine payments. Another study indicated that debit-related fraud is on the rise across the U.S. Around The Next-Gen Debit World. The report noted that U.S.

Fraud 155

Fraud Tools Mobile North Carolina 155

PYMNTS

JUNE 26, 2020

Introducing open banking principles has not been without friction, however, with banks and consumers concerned over how this sea change will affect FIs’ daily operations. What we are seeing [is] continual innovation in terms of services and offerings for corporates and for individuals that are being built utilizing open banking rails.”.

System 198

System Data Security Examples 198

PYMNTS

OCTOBER 6, 2020

A fact of our new reality that has snapped sharply into focus over the last half year as restaurants of all sizes and descriptions have had to rapidly reset their operations for a world where restaurants were first closed down entirely and, even when they reopened, customers have remained reticent about dining out. Dining has gone digital.

Fraud 195

Fraud Data Mobile Cards 195

PYMNTS

OCTOBER 16, 2020

Numerous quick-service restaurants (QSRs) have deployed these technologies to support their operations, tailor their customer service approaches and even boost sales, but many players, including several big names, have been reluctant to invest in such innovations. How AI Can Aid In Fraud Detection, Sales. QSRs Leverage AI.

Analytics 273

Analytics Data Fraud Tools 273

PYMNTS

DECEMBER 31, 2019

Navigating the sheer multitude of options and matching information across several companies’ systems can be challenging. The following Deep Dive further explores how paper-based methods can result in processing delays and how new, cutting-edge payment innovations can drive accounts payable (AP) automation. Manual processing challenges.

Innovation 153

Innovation Payments Survey blockchain 153

PYMNTS

JUNE 13, 2019

If it seems like cases of fraud and hacking are always in the news, that’s because new incidents pop up practically every day. According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2 According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

JUNE 17, 2020

The military’s need for tracking its multi-part, expensive operations has only increased with the introduction of 3D printing, according to Coindesk. Robert Farkas, the 33-year-old co-founder of crypto project Centra Tech , has pleaded guilty in court to conspiring to commit securities and wire fraud, Coindesk reported.

blockchain 132

blockchain Fraud Indiana Bitcoin 132

FICO

NOVEMBER 16, 2022

Enterprise Fraud Solution Buyers Want More Agility, More Data. Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. We asked about priorities, plans and requirements for enterprise fraud prevention and detection solutions , and the results are fascinating.

Fraud 52

Fraud Data Survey Regional 52

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. The fraud prevention solution is based on FICO® Falcon® Fraud Manager and FICO® Customer Communication Services (CCS).

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

DECEMBER 18, 2019

The coffee company, which has 603 locations throughout the United States, recently revamped its rewards system, Caribou Perks, to compete against industry heavyweights. How Caribou modernized its rewards system. Caribou’s current rewards system is quite different from what was offered when it debuted in 2014, Larson said.

Mobile 130

Mobile Innovation System Security 130

PYMNTS

NOVEMBER 20, 2019

This rampant availability of users’ data makes it easier for bad actors to wreak havoc and commit fraud. She recently spoke to PYMNTS about how Scotiabank has revamped its fraud strategy in recent years. “I Scotiabank’s Three-Pronged Innovation Strategy. It is estimated that more than 4.1

Fraud 117

Fraud Data Management Analytics 117

FICO

JANUARY 12, 2022

The changing global regulatory landscape and ever-shifting fraud vectors are just two of the biggest challenges facing financial institutions. I recently sat down with Sidhartha Dash, Research Director at Chartis Research, for a conversation about the technology and trends in enterprise fraud management. Video Discussion : 2:15-7:30).

Fraud 52

Fraud Technology Management Trends 52

PYMNTS

JUNE 21, 2019

The dispute over the Office of the Comptroller of the Currency ‘s (OCC’s) national bank charter, which became available to FinTech firms last year, has reportedly caused technology conglomerates to shy away from a tool that aims to provide nonbank firms with a more streamlined way to operate on a national level. Trackers and Reports.

Fraud 101

Fraud social media cryptocurrency National 101

PYMNTS

DECEMBER 28, 2020

The pandemic has cost more than 300,000 lives in the United States alone, and it has also challenged many institutions — such as credit unions (CUs) — that were never designed to operate on a primarily remote basis. The new cloud-based system can help FIs manage loans from origination and review to renewal and modification.

North Carolina 197

North Carolina Houston Fraud Innovation 197

PYMNTS

MAY 24, 2019

The Financial Crimes Enforcement Network ( FinCEN ) is launching an initiative called the FinCEN Innovation Hours Program, as a call to private sector companies that have developed tech to fight money laundering and terrorist financing, the organization said in a release. FinCEN expects to hold events in the Washington, D.C.

Innovation 124

Innovation US Metro Washington 124