PYMNTS

OCTOBER 20, 2020

Since the start of the COVID-19 pandemic, retailers, business leaders and consumers have all been trying to wrap their heads around the shifts in retail and payments. One thing holds true for the changing scop of payments and FinTech: Businesses and consumers alike need to prepare for the continued, swift shift to mobile.

Survey 218

Survey Mobile Retail User Experience 218

PYMNTS

APRIL 24, 2020

FinTechs are also emerging as major CU competitors. Among FinTechs that are interested in developing new peer-to-peer (P2P) payment, real-time payment and installment credit products, PYMNTS research shows that half intend to sell those products directly to their end-users. We surveyed 4,058 U.S. percent and 72.5

Data 187

Data Innovation Digital Banking Meeting 187

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. This is forcing traditional banks and credit unions to adopt more agile practices that allow for the continuous delivery of new customer experiences and features.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

APRIL 30, 2018

All-digital, all-tech lending platforms that could deliver better user experiences and faster credit decisioning would become the new normal and take share from banks who were too big and cost-laden to keep — or catch — up. All tout an easy user experience via a mobile app that helps users track and monitor spend.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

MARCH 4, 2020

The digital transformation across any number of verticals — from retail to healthcare — has fostered a consumer mindset that demands deep engagement, speed and convenience. FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management.

User Experience 203

User Experience Data Fintech System 203

PYMNTS

OCTOBER 5, 2020

This new software expands the user experience and expands digital capabilities of ATMs,” said Frank Hauck , president and general manager, NCR Corporation , in a statement. “In In the future of banking, we see the ATM becoming a dynamic, digital, self-service platform on which banks can deploy new services quickly.”.

ATM 158

ATM Atlanta Software User Experience 158

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. SMBS Outpaced Top Retailers When It Came To Innovation Adoption .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

JUNE 4, 2019

Visa and Natixis Payments have launched Xpollens, a complete white label “Payments in a Box” service for retailers, corporations and Fintechs. The reality today is that the user experience must be seamless, easy, fast and personalised, and that includes payments,” said Visa Head of Strategic Partnerships in Europe, SVP Bill Gajda.

Payments 115

Payments User Experience Cards Fintech 115

PYMNTS

JULY 28, 2020

This strategic collaboration will strengthen and extend our cloud services and capabilities for clients and FinTech partners, sparking innovation and creativity for the ecosystem,” said Ken Moore , a Mastercard executive vice president, in a statement. .

Payments 168

Payments Innovation User Experience Cards 168

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t? According to the J.D. Power 2019 U.S.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JANUARY 6, 2021

As he told Webster, in previous iterations, the RTP system SPEI operated only during certain hours of the day, but now is 24/7, and the focus has, in the past few years, been on payments that are smaller than 8,000 pesos — which puts the bank’s emphasis squarely on small value, high volume retail transactions.

Payments 363

Payments User Experience System Mobile 363

PYMNTS

JULY 30, 2020

It enables FinTechs and app providers easy access to approved consumer data to deliver financial products and services, Galileo said. “Leveraging Plaid’s technology, we’re excited to offer a simplified process for our clients and minimize ongoing requirements to initiate ACH transfers.”.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

CB Insights

MARCH 8, 2018

Digital banking startups — or challenger banks — have gained traction over the past few years by bringing retail banking services mobile. Banks in Fintech: what’s ahead in 2018. Join us for data-driven look at how major banks are approaching fintech investments and taking on insurgents. First Name. customers since 2014.

Retail 78

Retail Digital Banking Fintech Regulation 78

PYMNTS

AUGUST 1, 2019

billion: Amount of money FinTechs raised globally in 2018, according to Visa’s figures. 52 percent: Share of FIs that will concentrate on user experience over the next three years. 70 percent: Share of consumers who are subscribed to at least one digital streaming service.

User Experience 115

User Experience Course Data Fintech 115

Bank Innovation

OCTOBER 5, 2018

One of the biggest impediments for banks in acing customer service and user experience is being unable to seamlessly manage cross-product, cross-channel interactions. Trust […].

America 150

America User Experience Mobile Management 150

PYMNTS

JUNE 17, 2019

has been instrumental through the Competition and Markets authority (CMA) in creating an enabling environment through setting a common standard for nine retail banks. You need incentives to swallow up the slightly clunky user experience,” she said. API Aggregation.

User Experience 196

User Experience Examples Innovation Cards 196

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t? According to the J.D. Power 2019 U.S.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

DECEMBER 29, 2020

While FinTechs and neobanks add value by focusing their attention on the user experience and business logic, their value isn’t being added in building better compliance functionality. “So To that point, he said with the prospect of open banking, legacy lenders should use their compliance expertise to become a point of trust.

Fraud 270

Fraud Compliance cryptocurrency Security 270

NCR

JANUARY 17, 2017

Given the prevalence of financial services across the globe – in both emerging and developed markets – the disruption opportunity for fintech startups is massive. As fintech startups battle it out to get their share of the business, the drive for innovation is spreading well beyond traditional tech hubs and basic banking products.

Fintech 40

Fintech Trends Industry Compliance 40

PYMNTS

AUGUST 9, 2019

-based Emerging Payments Association (EPA) published a report on the impact of SCA on the payments experience, and found that 75 percent of issuers said they would be ready by the Sept. Nearly three-fourths (74 percent) of issuers expect SCA to lead initially to a decline in user experience. 14 deadline. What Are the Issues?

Compliance 152

Compliance Regulation User Experience Retail 152

PYMNTS

JANUARY 16, 2020

Back then, the FCA recommended a ban on retail investors’ ability to trade on crypto derivatives platforms. Retail investors, said the FCA, “cannot reliably assess the value and risks of derivatives or exchange traded notes (ETNs) that reference certain cryptoassets” and estimated, too, that the ban could save £75 million to £234.3

Regulation 132

Regulation cryptocurrency User Experience Operations 132

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. So far, corporate banking users are always left out in the cold.”

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

SEPTEMBER 3, 2019

“I am very excited to unveil our new brand, which captures our ambition and capability as both FinTech and travel tech specialists. “A seamless user experience in all digital channels is vital,” said Stephane Druet, head of marketing and product strategy at CellPoint Digital.

Mobile 129

Mobile Payments Branding User Experience 129

PYMNTS

FEBRUARY 7, 2020

Stripe Powers Digital, In-Store Payments For Lightspeed Retail, Restaurant Customers. Lightspeed , the Canadian global point-of-sale (POS) and eCommerce company, is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. and Canada.

Google 123

Google Retail United States Online 123

PYMNTS

APRIL 2, 2018

The entrance of non-bank FinTechs and alternative lenders, too, is adding new pressures on traditional FIs to up their digital games. Researchers found that just 17 percent of retail banks rated their digital transformation strategies as “optimal.” Online lenders and alternative players were a wake-up call to banks,” explained Glover.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JUNE 4, 2019

Under the agreement, Visa’s customers and banking and FinTech partners will have the option to use Currencycloud’s cloud-based payments platform to provide in-demand services, including multi-currency wallets and real-time notifications on foreign exchange transactions.

Payments 139

Payments Charlotte User Experience Innovation 139

PYMNTS

FEBRUARY 24, 2017

In recent weeks, a number of financial institutions and FinTech providers have begun testing, introducing or adding upgrades to voice navigation functionalities for their banking customers. Santander went with the former, while FinTech startup D3 Banking recently unveiled an intelligent voice banking interface.

Mobile 135

Mobile Fintech Google User Experience 135

PYMNTS

MARCH 1, 2017

The majority, at 72 percent, came from FinTech. Within FinTech, banking held sway. The retail landscape is changing fast in the face of new technologies and shifts in buyer behavior and consumer demand. If omnichannel retailers can innovate quickly, they can take advantage of the 90 percent reach they still have, Alvo said.

Branding 100

Branding Retail Software User Experience 100

CB Insights

DECEMBER 15, 2020

As with numerous other industries, the Covid-19 crisis has propelled digitization in the space — with fintechs and financial services incumbents alike. Consolidation will continue, even between fintech startups. 24 Industries & Technologies That Will Shape The Post-Virus World. Source: Deloitte. What’s next?

Management 87

Management Fintech Industry Trends 87

PYMNTS

OCTOBER 1, 2020

Visa and FinTech partner Novae have unveiled their revamped rewards program, dubbed My Rewards 2.0, Banks, merchants, airlines, even other FinTech companies really have to rethink their loyalty strategies. Success comes down to consumer experience, as with so many things nowadays. a seamless omnichannel experience.”.

Apple 233

Apple Trends America Strategy 233

PYMNTS

DECEMBER 3, 2019

Targeting India’s kirana (small, locally owned retailers), Walmart India is rolling out a new corporate credit card product in collaboration with HDFC Bank. Others are turning toward collaboration and the developer community to more easily create their own corporate card solutions, and explore new use cases.

Cards 101

Cards Innovation Tools Study 101

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience.

Fraud 52

Fraud Technology social media Innovation 52

Payments Source

OCTOBER 5, 2017

Cloud technology has made it possible to leverage APIs so that two pieces of software talk to each other and stay updated in real time, which dramatically improves the user experience, writes Sanjeev Kriplani, senior vice president of product at Bill.com.

User Experience 75

User Experience Software Technology Fintech 75

PYMNTS

JULY 27, 2016

Today, though, FinTech has changed the game, and new customer demands could be taking away community banks’ leg-up on their largest peers. According to Michael Carter, CMO at FinTech firm D3 Banking , there are a few factors at play here. Power report on retail banking in the U.S., Carter pointed to a recent J.D.

Regional 100

Regional Community Bank Community Study 100

Insights on Business

APRIL 28, 2017

Unlike digital banks, digital bank channels believe that superior user experience must go deeper than branding and can be achieved by delivering new mobile and online apps that are focused on customer experiences. Key to designing great products is thinking like a retailer.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

APRIL 22, 2016

Unfortunately, for the world of B2B payments, those B2B startups seem to be serving more of the retail crowd. Case in point: Soundtrack Your Brand, which raised $11 million last week to provide retail stores with a music soundtrack service — not exactly the showcase for investor support of business FinTech.

Capital 100

Capital Security Software User Experience 100

PYMNTS

SEPTEMBER 26, 2016

Visa Verifed tried a system whereby the user was delivered to another page for authentication by a third party, but according to Smrithi Konanur, a global product manager at HPE Security’s data security division: “That process didn’t go very well because retailers didn’t see it as a good experience for their customers, so it didn’t take off.”.

Security 100

Security Fraud System User Experience 100