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The Financial Technologies SMEs Aren’t Using

PYMNTS

The average small business considers itself a “moderate” user of technology, according to the PYMNTS.com SMB Technology Adoption Index. Only 13 percent say they’re willing to jump on the innovation bandwagon. 70 percent of SMEs didn’t use tax software in 2016 , found Office Depot in its most recent Small Business Index survey.

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Inside The FIS Innovation Process With EVP Bruce Lowthers

PYMNTS

The basis of innovation is not the desire to create something new or even the inspiration to do so. Innovation occurs where there is a problem and a person with the tools to solve it. Anyone can have a good idea,” Lowthers said; innovation is about what you do with it. PYMNTS: Where do you look for innovative ideas, and why?

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Checkout.com Buys Australian Startup Pin Payments

PYMNTS

The purchase allows Checkout access to Australia’s $33 billion eCommerce market and expands the company’s reach in the Asia Pacific region of the globe. Checkout Founder and CEO Guillaume Pousaz said Australia is a key market for the firm’s business. Terms of the deal were not disclosed.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. or largely focused on the domestic banking market. If you have an interesting podcast to share, please send it to marketing@abrigo.com. Check them all out in our Knowledge Center.

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FB Touched Base With Fed On Crypto

PYMNTS

Powell added that the Fed meets “with a broad range of financial sector firms all the time on financial technology.”. There’s just a tremendous amount of innovation going on out there,” he said. But Powell believes the social media giant will overcome any issues before Libra is launched.

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Customer Experience in Financial Services

Celent Banking

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. The CXFS conference was all about the “voice of the customer” (VoC) and how financial institutions (FIs) can improve their customer “listening” skills.

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FinTech year in review: What we saw and where we’re going

Insights on Business

Banks are also innovators. They are investing in education, hackathons, and other initiatives to allow everyone in the enterprise to be an innovator. Innovation hubs are opening up around the world where partnerships between banks and these startups can gel, allowing them to take chances, make mistakes and move faster together.

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