PYMNTS

NOVEMBER 16, 2020

Speaking at the Citi 2020 FinTech Conference , Vosburg recounted some of the trends seen in the latest quarter and beyond, saying “we see moderate levels of growth” in overall transaction volume and in spending levels and transactions. Craig Vosburg , Mastercard ’s president of North America, said at a conference Monday (Nov. In the U.S.,

Conference 218

Conference Trends Digital Strategies America 218

PYMNTS

JUNE 5, 2017

Reuters reported that HSBC Holdings has linked up with AI startup Ayasdi, which makes its home base in Silicon Valley. That board is tasked with offering insight and guidance when it comes to HSBC’s digital strategy. The partnership will be focused on helping automate a number of business processes with an eye on efficiency.

Compliance 117

Compliance Fintech Digital Strategies Strategy 117

The Banker Technology

MAY 31, 2018

Olga Dergunova, VTB Bank’s deputy president, hails a new era of co-operation in Russia’s banking industry, not just bank-to-bank but bank-to-fintech and, importantly, bank-to-regulator. Joy Macknight reports.

Digital Strategies 28

Digital Strategies Operations Strategy Regulation 28

PYMNTS

JANUARY 19, 2021

In terms of the top and bottom lines, the company reported numbers that far outpaced expectations. Echoing trends seen up and down Wall Street, fourth-quarter results from Goldman Sachs show huge gains in revenues tied to asset trading. But the results also underscored the continued push into consumer banking, and specifically online banking.

Digital Strategies 152

Digital Strategies Strategy Cards Conference 152

Gonzobanker

MARCH 28, 2024

While the mobile banking revolution has been going on for more than 15 years, most bank and credit union executives report that they are still only partially through their digital transformation. Like FIS, this announced migration has spurred many future digital discussions among the JHA install base.

Digital Banking 133

Digital Banking Customer Experience Strategy Exercises 133

Insights on Business

SEPTEMBER 6, 2017

Not only are financial institutions being squeezed by growing costs and continued margin pressure, agile FinTechs are driving an imperative for hybrid cloud banks to become more open and agile in order to offer more compelling services to clients. For more findings on how hybrid cloud can address a bank’s unique needs, read the full report.

Fintech 146

Fintech Innovation Digital Strategies Strategy 146

PYMNTS

NOVEMBER 20, 2020

Affirm has become just one of several FinTechs and platform companies to file for an initial public offering (IPO), revealing in an S-1 SEC filing that gross merchandise values (GMVs) are surging, while losses are narrowing. In the Cardholder Loyalty Engagement Report, PYMNTS surveys 2,115 U.S.

Google 141

Google Payments United States Digital Strategies 141

PYMNTS

AUGUST 15, 2019

Last month, The Washington Post reported more than 40 conglomerates, including Google and Dell, have nixed working with Chinese vendors in an effort to avoid those fees that aim to encourage businesses to shift their supply chains to the U.S. According to Kocher, bank-FinTech collaboration is key to addressing that gap, particularly in Asia.

Marketing 108

Marketing Regional Fintech Capital 108

PYMNTS

JANUARY 11, 2021

Driving this modernization focus was the need for organizations to optimize the way they interacted with customers, business partners and banks through tools like digital onboarding, electronic signatures, real-time connectivity and real-time reporting and data-driven insights.

Payments 198

Payments Strategy Fintech Tools 198

Abrigo

MARCH 6, 2017

The ABA has a new report out on how banks are using social media, and much of the report focuses on using Twitter, Facebook, LinkedIn and the like to boost customer service, make connections in the community and recruit staff. His recent research reports have covered SMB lending, alternative lenders and automating commercial lending.

social media 150

social media Lending Community Community Bank 150

PYMNTS

DECEMBER 6, 2019

New Visa Alliances Help FinTechs Launch Payments Solutions. Visa is working with four global finance firms to help FinTechs issue digital and plastic payments. The four new partners — Euronet Worldwide, Episode Six, M2P Solutions and Global Processing Services— have joined the Visa FinTech Fast Track program.

Millennials 101

Millennials Colorado Google Leadership 101

Celent Banking

APRIL 25, 2016

In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately. Threat of fintechs is also a reality.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

MAY 27, 2020

Banks, FinTechs and small business solution providers have rallied around the effort to ease the digitization transition. ” A Digitization Strategy. PYMNTS’ latest COVID-19 Business Recovery Report , a collaboration with American Express, found that 31.6

Online 179

Online Payments User Experience How To 179

PYMNTS

JANUARY 10, 2018

Separate reports in TechCrunch said the firm secured $70 million. In an era of digital transformation , our clients, who consist of credit unions and banks in the U.S., The firm said Tuesday (Jan. 9) that General Atlantic made a strategic investment in the company, though Alkami did not say how much it raised in the Series D funding.

Digital Banking 108

Digital Banking Security Digital Strategies Innovation 108

Gonzobanker

MAY 31, 2019

article , former Small Business Administration administrator Karen Mills said community banks with strong small business customer bases that don’t find new ways to serve them digitally are going to face a “reckoning.” Ready to compete against big banks, fintechs and non-bank lenders? In a recent American Banker. Taking Stock.

Lending 125

Lending Community Bank Community Data 125

PYMNTS

APRIL 18, 2017

The post and parcel industry stands to gain much from the eCommerce boom, says consulting and professionals services company Accenture, but a new report by the firm notes that a lack of back-office digitization is stifling the industry’s ability to stay on top — and profit. For instance, the U.S.

Big Data 100

Big Data Survey social media Industry 100

Gonzobanker

MARCH 24, 2021

Bank of America recently reported that in 2020, 84% of all deposits were made through its automated channels (mobile, online and ATMs). Last year, BofA’s digital channels accounted for 42% of total consumer sales, 68% of consumer mortgage sales and 74% of direct auto sales. Chase and other megabanks can report similar results.

Customer Experience 128

Customer Experience Strategy Community ATM 128

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.

Technology 114

Technology Resources Fraud Strategy 114

Gonzobanker

JULY 6, 2021

My colleague Steve Williams observed in What’s Going On In Banking 2021: Rebounding from the Pandemic , “Many banks that were taking an incremental approach to digital were shocked into reality during 2020, and executives realized greater investment and faster transformation is needed to stay relevant.”. Transformation Strategy.

Strategy 155

Strategy System Risk Management Technology 155

Insights on Business

MARCH 6, 2019

Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2] Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs. Bias is inherent in design.

Customer Experience 195

Customer Experience System Management Digital Strategies 195

NCR

APRIL 16, 2018

In the Gulf region, banks are competing to offer a next-generation digital experience to millennials and the even younger ‘Gen Z’ – groups that take digital services for granted. “Laggards will fail to deliver engaging digital experiences, will lose market share and become irrelevant within three to five years.”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

FICO

AUGUST 19, 2022

Worse, smelling blood in the water, venture capitalist are pouring record amounts of investment into the next generation of fintechs and insurtechs. So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver?

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

DECEMBER 3, 2020

But digitization is an ever-evolving goal, and one that for many organizations — 6Sense included — changed as a result of the pandemic. Instead, they're adopting FinTech solutions like Bill.com and Ariba that can mitigate the challenge of making check payments in a remote work environment by cutting physical checks on behalf of that company.

Fintech 181

Fintech Technology Payments Tools 181

PYMNTS

JUNE 11, 2018

But in an environment in which compliance pressures are rising, profits are declining and competition from FinTechs continues to build, the way in which corporate banks manage their data can mean sink or swim. Unlocking this data is critical to their digital transformation and competitive vigor.”

Data 100

Data Management Analytics Compliance 100

PYMNTS

DECEMBER 30, 2020

PYMNTS’ March Credit Union Innovation Index found that many credit unions were interested in implementing digital offerings to prevent members from defecting to tech-savvy competitors such as FinTechs. Addressing Digital Adoption Challenges.

Trends 137

Trends Innovation Study Technology 137

Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. The value (and challenge) of customer insight.

Compliance 96

Compliance Customer Experience Analysis Data 96

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. Get the 54-page retail report. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

DECEMBER 28, 2016

This week, Financial Times reported a shift in the sector that sees alternative and P2P lenders turning more into traditional lenders, with companies like Zopa seeking out banking licenses in the U.K. Arora’s doubts over alternative lending aren’t unique. P2P only works on a small scale,” one industry expert told the publication.

Lending 111

Lending Regulation Guidelines Trends 111

Gonzobanker

APRIL 24, 2019

Drop professional behavior that forgets realities from personal lives, that inadvertently reinforce BS reporting that favors legacies like TV, direct mail and banner ad spend. This year, 90 vendors and all but one of the major digital banking and CRM vendors were there, not to mention a few of the lending vendors.

Branding 123

Branding Conference Strategy Oregon 123

Fintech Labs Insights

DECEMBER 5, 2016

“Last year, a Javelin report said that there was $9 billion lost due to card fraud. As consumers experience the convenience and security benefits that biometrics bring, enormous pressure is being felt by companies that are still using antiquated passwords as part of their digital strategy.

Security 12

Security Mobile Technology Virginia 12