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Retailers Rethink Store Concepts, Digital Strategies Amid New Realities

PYMNTS

Meanwhile, their in-store customer base shrinks, as shoppers can now find lower prices and fast delivery with the touch of a few buttons on their smartphone – or even through interactive technology that uses voice recognition. DHL Supply Chain, a unit of Deutsche Post DHL Group, will operate the center.

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital. One of the fatal mistakes many institutions make is viewing digital as falling entirely within the domain of I.T. What Does a Digital Product Manager Do?

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The Sorry State of Contact Center Technology

Gonzobanker

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Long-neglected contact center operations are finally getting attention from the C-suite.

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Sam’s Club On Bringing The Digital Shift To Warehouse Stores

PYMNTS

This has meant that store operators have had to rapidly implement health and safety rules to minimize transmission risks among workers and customers — especially the most vulnerable. The COVID-19 era has given these technologies the potential to not only reduce frictions in the shopping experience but also to make it much safer.

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Diebold Nixdorf On The Roadmap To The Post-COVID-19 Bank Branch Transformation

PYMNTS

In an interview with PYMNTS, Simon Powley , head of global banking and digital strategy at Diebold Nixdorf , said financial institutions (FIs) are likely to see incremental shifts that combine digital activity with brick-and-mortar visits. But along the way, he added, the branch experience is on the cusp of marked change.

ATM 174
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Reinventing Financial Services

Insights on Business

On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that. Here are three takeaways from the event: AI will amplify your workforce: AI is on the rise, firms and their employees will benefit greatly from it.

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The New Financial Paradigm

Cisco

In our event Oportunidades Emergentes: El nuevo paradigma financiero , we analyzed the great opportunities that arise for Latin America, as well as real experiences in terms of the growth of digital bank use and access to financial services by a greater number of clients.