Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

APRIL 24, 2020

Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices. Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic.

Technology 248

Technology ATM Video Tools 248

PYMNTS

AUGUST 26, 2016

Clydesdale Bank, Yorkshire Bank and digital banking service B began supporting Apple Pay for U.K. Apple Again Trying Social Media Apps. Bloomberg reported that Apple is taking on Snapchat and Facebook with a video- and image-sharing app to be launched in 2017. cardholders a week ago.

Apple 100

Apple social media Retail Strategy 100

Bank Innovation

DECEMBER 7, 2018

JPMorgan Chase released a new online ad for its digital bank Finn on Wednesday. Finn is a digital bank account offered by JPMorgan as part of a strategy to attract new customers without the expense of supporting branches […].

Online 150

Online Digital Banking Strategy social media 150

Gonzobanker

APRIL 3, 2019

This could be in the form of in-depth staff training and certification, staffing smarter contact center representatives, smarter mobile apps and websites, financial education, webinars about cash management, videos or blogs.

social media 101

social media Exercises Millennials Training 101

PYMNTS

AUGUST 17, 2017

According to a recent CNBC interview with Anthony Jenkins, former CEO of Barclays, bank branches will be as “common as a Blockbuster video store in a few years’ time.”. We see a harmony between digital capabilities and the branches,” he said. Inspiration in Mobile Apps. The reports from SurveyMonkey and Bain & Co.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

Celent Banking

DECEMBER 15, 2015

Video banking inspired by Skype and Google Hangouts. Gamification and social media integration inspired by Foursquare, Like and Love. The platform is offered under an omnichannel environment, accessible through online, mobile, phone, video, or branch, all supported by a real-time, event-driven CRM engine.

Branding 100

Branding Retail social media Video 100

Fintech Labs Insights

DECEMBER 10, 2020

Product : Digital account opening. . Product: Digital customer service platform using chat, voice, video and co-browsing. . Product: Core banking technology. . FinovateFall Digital (Sep 2020). Glia Product : Digital customer service platform using chat, voice, video and co-browsing. . . .

Fintech 15

Fintech Video San Francisco social media 15

Fintech Labs Insights

DECEMBER 10, 2020

Product : Digital account opening. . Product: Digital customer service platform using chat, voice, video and co-browsing. . Product: Core banking technology. . FinovateFall Digital (Sep 2020). Glia Product : Digital customer service platform using chat, voice, video and co-browsing. . . .

Fintech 15

Fintech Video San Francisco social media 15

Fintech Labs Insights

JUNE 30, 2020

Glia Product : Digital customer service platform using chat, voice, video and co-browsing. Amber Labs Product : Global Bitcoin Bank. efigence Product : EFI4 Digital Banking Platform. Note : Nov 2018 pitch at Fintech Innovation Lab As ia, Finovate demo video not available. FinovateAsia 2019 (Oct 2019).

Fintech 15

Fintech Video San Francisco social media 15

Fintech Labs Insights

SEPTEMBER 25, 2020

Glia Product : Digital customer service platform using chat, voice, video and co-browsing. Amber Labs Product : Global Bitcoin Bank. efigence Product : EFI4 Digital Banking Platform. Note : Nov 2018 pitch at Fintech Innovation Lab As ia, Finovate demo video not available. FinovateAsia 2019 (Oct 2019).

Fintech 12

Fintech Video San Francisco social media 12

Cisco

MAY 29, 2019

Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). When only ATMs experiences are increasing customer satisfaction, banks have a lot of work to do. . Telephone is the most frequent servicing channel customers use to resolve problems.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Cisco

MAY 29, 2019

Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). When only ATMs experiences are increasing customer satisfaction, banks have a lot of work to do. . Telephone is the most frequent servicing channel customers use to resolve problems.

Customer Experience 48

Customer Experience Retail San Diego Study 48

William Mills

SEPTEMBER 25, 2018

Uses video to capture a bank statement via AI processing to improve results. This is a digital bank based in Russia and today they are demoing their mobile banking offering. Insights on social media, financial services and more are shared on their blog , or follow them on Twitter at @beyondthearc. ^SR.

Mobile 78

Mobile Customer Experience Lending Analytics 78

William Mills

SEPTEMBER 9, 2016

Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind. They record automatically on digital channels. Especially to bank or invest?

social media 40

social media ATM Mobile Customer Experience 40

FICO

APRIL 24, 2023

They used cloud, data and decision management to deliver a system that was fast and flexible while still meeting risk management requirements.” How FICO Can Help Improve Your Customer Onboarding Watch this video of Lalit Lohia, CRO at Trust Bank talk about FICO Platform and how successful it was for digital banking customer onboarding.

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

NOVEMBER 17, 2020

And on top of it all, as People’s United Bank’s Boyer noted, there’s still old fashioned fraud with which to grapple, too. “So, So, it might start with a counterfeit check, but it comes from social engineering from social media,” she offered as an example.

Fraud 195

Fraud Mobile social media Security 195

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.” General Sessions.

Chicago 97

Chicago Retail Branch Design Training 97

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. He passed away in January 2023.

Fintech 195

Fintech Community Regional Technology 195

CB Insights

JUNE 17, 2020

In fact, about 75% of doctor, urgent care, and ER visits “are either unnecessary or could be handled safely and effectively over the phone or video,” according to the American Medical Association. In addition to concerns about digital mediums lacking certain face-to-face benefits, teletherapy also presents compliance issues.

Industry 101

Industry Technology Online Video 101

William Mills

MAY 9, 2018

Demo video will be available soon. How they describe their product/innovation: Fiserv integrates Samsung SDS biometric authentication and collaboration solutions into its award-winning Commercial Center: Security (CC:S) for a more secure and convenient digital banking experience. Explainer video: [link]. Wealthucate, Inc.

Security 40

Security Samsung Strategy San Jose 40

William Mills

SEPTEMBER 7, 2016

Stay tuned for our video recap of Finovate Fall Day 2 later today! End of Day 1, check back later today for our video recap of Finovate Fall 2016! Three types of interactions with clients digitally. Third journey, connecting digital, social and more. Specializes in digital banking platform.

Mobile 40

Mobile Cards Fraud Data 40

Insights on Business

JANUARY 28, 2019

Backbase is the leading solution provider in digital banking and a strategic alliance partner of IBM. Together, IBM and Backbase have helped many banks around the world transform to become more agile, more digital and more customer-centric. –> Explore IBM Banking and Financial Markets Solutions.

San Francisco 87

San Francisco Analytics Albuquerque Security 87

Insights on Business

FEBRUARY 10, 2019

Each day, I will update and revise this blog with financial services news, announcements, videos, and blogs live from the floor at Think. View a financial services video playlist on YouTube. 9:30 AM – 10:10 AM | Session ID: 6925A and 7504B Digitizing the Flow of Goods, Information and Money with Blockchain. Get social.

San Francisco 79

San Francisco blockchain Conference Video 79