Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

OCTOBER 7, 2016

The personal touch should be just that — personal — Fossella told PYMNTS’ Karen Webster and is one that can, and should, build upon the relationship already in place at a physical bank branch. One way to springboard between the personal touch and technology, especially in a mobile setting, can come through social media interaction.

Digital Banking 193

Digital Banking social media User Experience Technology 193

PYMNTS

APRIL 22, 2020

Security processes must be effortlessly grafted into onboarding processes, as 38 percent of consumers value user experiences above all else. FIs do not really have the choice to make onboarding’s security procedures less stringent, however.

Security 133

Security Data Fraud Tools 133

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. You can read more about this story in the full media release.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

APRIL 4, 2019

Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services. According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

Fintech Labs Insights

JANUARY 26, 2017

Appzillion Digital Banking from i-exceed provides pre-built, omni-channel solutions for all stakeholders of banks and helps around 50 banks worldwide in their digital transformation journey. Omni-channel solutions with superior user experience. Pick up your tickets today and save your spot.

Technology 12

Technology social media User Experience Digital Banking 12

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72