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Trust: Once Again the Most Precious Currency in Banking

Gonzobanker

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.

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Web Financial Group Brings AI To Digital Wealth Platforms

PYMNTS

In a press release , the companies said that by combining Web Financial Group’s technology platform and Selerity’s contextual search and notification tools, digital wealth platforms can automatically tailor their users’ content experience to drive engagement and end-user productivity.

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Future of Customer Experience in Digital Banking

Banking 2020

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

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2020 GonzoBanker Awards

Gonzobanker

Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. There have been many come-and-go digital banks. For a digital bank, Axos has a net interest margin twice that of Wells and BoA with an expense ratio under 2% – that helps drive a 15.5%

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France’s Groupe BPCE Acquires Munich-based Fidor Bank

Fintech Labs Insights

Digital banking pioneer Fidor Bank has been acquired by Groupe BPCE of France. Terms were not disclosed, and Fidor Bank founder and CEO Matthias Kröner will remain with the company. ” Kröner, whose bank expanded to the U.K. ” Kröner, whose bank expanded to the U.K.

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Seven Big Threats Facing Seven Big Tech And Payments Players This Halloween

PYMNTS

Facebook leadership underestimated the role that platform governance plays in keeping platforms alive and thriving – and it may be too little, much too late to turn things around. Online and digital banking is an innovation enjoyed by many consumers, as is P2P payments. The scariest thing for Facebook is the people who use it.

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Fraud prevention and detection: Empowering clients through education

Abrigo

As financial transactions become increasingly digital, consumers and businesses must be equipped with the knowledge to navigate day-to-day business securely. At the same time, it is important not to deter clients from using digital banking methods for daily transactions. Clients should also be wary of social media scams.

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