PYMNTS

NOVEMBER 17, 2020

Lumin Digital announced today (Nov. 17) that it will provide Los Angeles Federal Credit Union (LAFCU) with its cloud-based online and mobile digital banking platform, according to a press release emailed to PYMNTS. At LAFCU, we continuously want to improve the products and services we offer.

Los Angeles 192

Los Angeles Digital Banking Analytics Mobile 192

PYMNTS

JUNE 3, 2020

Brick-and-mortar branches shuttered as social distancing measures were enforced, and customers subsequently turned to mobile apps or websites to fulfill their banking needs rather than risking in-person visits. Online account openings have increased 14.5 Confronting Digital Banking Reality.

Digital Banking 131

Digital Banking Mobile Tools Online 131

PYMNTS

JUNE 1, 2020

Customers still expect speedy and convenient service as usual, meaning financial institutions (FIs) are racing to support an expanding number of digital transactions without adding any friction. These banks must also make sure they are providing the tools that primarily digital customers need to complete their personal banking needs.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

PYMNTS

NOVEMBER 24, 2020

In an interview with PYMNTS, Jeremiah Lotz , managing vice president, digital experience and payment products at PSCU , said the increasing use of analytic technology, mobile banking and platform models can help credit unions (CUs) anticipate the financial needs of their members — and even compete more effectively with larger banks in the process.

Digital Banking 267

Digital Banking Analytics Mobile Cards 267

PYMNTS

JULY 29, 2019

To accommodate this shift and the nation’s growing number of internet and smartphone users, tech giants like Amazon and Facebook are launching digital banking solutions focused on mobile devices. The following Deep Dive explores AI’s fraud-fighting uses and how the technology can offer more personalized services.

Digital Banking 181

Digital Banking Fraud ATM Mobile 181

PYMNTS

APRIL 23, 2020

Branch visits are vital to customers’ financial lifestyles, despite mobile and online banking’s growing popularity. One bank working to ensure its in-branch systems match its online capabilities is Cleveland, Ohio-based KeyBank , which operates 1,197 branches across the country and handles more than $137 billion in assets.

System 226

System Digital Banking Guidelines Online 226

PYMNTS

JUNE 10, 2020

In one of the signs of where we are and where we are headed in the warp-speed transformation of digital banking, consider the internet meme that poses a multiple-choice question and series of answers. Who led the digital transformation of your company? A) CEO B) CFO C) COVID-19.”.

Digital Banking 145

Digital Banking Mobile Security Examples 145

PYMNTS

MARCH 22, 2018

Online and mobile banking interfaces have become must-have features for financial institutions in the digital age. Fifty-five percent of Americans have a full-service banking app on their phone, and 16 percent check these apps at least once per day. Around the Digital Banking World.

Digital Banking 152

Digital Banking Report Mobile Online 152

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic. Mobile Customers Need Mobile Infrastructure.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

NOVEMBER 20, 2020

Studies have shown that CUs must personalize their in-branch and digital offerings with products and services tailored to individual members’ needs to stay competitive. Getting the customer service angle right is so crucial to CUs’ success that many CUs are investing in emerging technologies to help them better hit their marks.

Technology 253

Technology Indiana Michigan Tools 253

PYMNTS

APRIL 24, 2020

Some banks have shuttered their branches during the pandemic and are relying on digital or mobile channels to fulfill customer needs, but others do not have that option. Digital Technologies Under COVID-19. Fifth Third Bank, KeyBank and PNC Bank are among those in the U.S. Several U.K.

Technology 248

Technology ATM Video Tools 248

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

Banking Exchange

JUNE 30, 2019

The banking sector has caught “digital transformation fever” Technology Mobile Online Tech Management Feature3 Fintech Feature CSuite.

Mobile 79

Mobile Strategy Digital Banking Fintech 79

PYMNTS

OCTOBER 7, 2020

Higher volumes of consumers are continuing to shop online even as brick-and-mortar stores reopen. Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along.

Online 223

Online Report Tools Fraud 223

Bank Innovation

JANUARY 10, 2018

Plano, Texas-based startup Alkami Technology has raised $70 million for its mobile banking platform, it was reported yesterday.

Texas 170

Texas Mobile Software Digital Banking 170

Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

NOVEMBER 14, 2019

While small businesses often struggle with a lack of integrated digital tools from their traditional financial service providers, the friction in small business banking is often acute even before an SMB opens an account. Power found that small businesses continue to embrace mobile banking, with its 2019 U.S. ”

Digital Banking 147

Digital Banking Video Strategy Tools 147

Banking Exchange

APRIL 26, 2021

The pandemic greatly accelerated the technology shift as customers were largely unable or not willing to visit branches in-person The Economy Technology Duties Security Tech Management Mobile Online Operational Risk Feature3 Feature.

Security 117

Security Digital Banking Mobile Operations 117

Bank Innovation

MAY 4, 2017

Consumers are becoming more comfortable with biometrics in banking—most are now actively asking for the capability to be included in their mobile and online banking experience. consumers released today by biometric identity solutions […].

Survey 308

Survey Digital Banking Mobile Online 308

PYMNTS

FEBRUARY 2, 2021

In Pakistan, and elsewhere, the stars are aligning for greater use of digital banking and payments to improve financial inclusion. told PYMNTS CEO Karen Webster in an interview that the pandemic and the rise of mobile infrastructure have set the stage to bring people living in developing and emerging economies into the digital realm.

Mobile 235

Mobile Payments System User Experience 235

PYMNTS

SEPTEMBER 29, 2020

A new Mastercard initiative aims to improve online transaction clarity so that customers can know exactly who they purchased from, according to a press release Tuesday (Sept. This can lead to consumers contacting their banks, which could incur costs and waste time with unnecessary chargebacks.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

DECEMBER 18, 2018

Virtual bank Radius Bank — which services small businesses (SMBs), micro-firms and consumers — is rolling out a revamped digital banking platform and a mobile banking app, the company said on Monday (Dec. The platforms have added new digital solutions for financial budgeting and tracking as well.

Mobile 122

Mobile User Experience Digital Banking Fintech 122

PYMNTS

OCTOBER 23, 2020

Consumers are increasingly seeking contactless ways to interact with their financial institutions (FIs), leading to a 200 percent jump in new mobile banking registrations during April. Foot traffic at bank branches fell by roughly 50 percent during the same month, illustrating just how many consumers are flocking to digital channels.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

FEBRUARY 26, 2019

In the banking world, amid the continued shift to digital services, the mobile device might just be the fulcrum. As has been spotlighted in these pages, engagement is of paramount importance in financial services, no matter the setting — at branches, online or even through the Internet of Things (IoT).

Mobile 181

Mobile Examples Millennials Digital Banking 181

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Digital Lift-and-Shift Is Not a Digital Banking Strategy. Respect the data.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

SEPTEMBER 8, 2020

Mitek , which provides software and authentication services, said it has upped its game with its release of Mobile Deposit 4.8, a mobile banking app. Its Mobile Deposit solution has been licensed by more than 6,400 financial institutions.

Mobile 130

Mobile San Diego California Survey 130

BankInovation

MAY 6, 2022

Most small and midsize business (SMB) owners have adopted new banking technology but are experiencing losses due to inflation.

Tools 98

Tools Digital Banking Strategy Mobile 98

PYMNTS

MARCH 13, 2019

As the financial services space focuses on digitizing offerings for their small business customers, much of these efforts are targeting online banking portals accessed via desktop. One of the biggest impacts of mobile-based services will be the shift from weekly or monthly processes to operating in real time.

Mobile 169

Mobile Fintech Software Tools 169

Banking Exchange

JANUARY 20, 2021

A cherished and often differentiation-inspiring culture that demands employees provide each other with in-person support to pass down generations of business knowledge Management Feature Human Resources Duties Tech Management Online Mobile Big Data Technology Feature3.

Digital Banking 78

Digital Banking Big Data Resources Mobile 78

PYMNTS

OCTOBER 22, 2018

22) that involves mobile payment services provider Ondot Systems and Citi Ventures. More Mobile Management. The Ondot technology can encourage more card use, the company said, while also reducing fraud. The Ondot technology can encourage more card use, the company said, while also reducing fraud.

Mobile 173

Mobile Payments Security Fraud 173

Banking Exchange

MARCH 18, 2020

Bill Harris to chair One alongside CEO Brian Hamilton; launch slated for summer 2020 after successful funding round The Economy Technology Retail Banking Feature3 Fintech Feature Financial Trends Mobile Online Tech Management Customers.

America 97

America Digital Banking Trends Fintech 97

PYMNTS

JUNE 1, 2016

Small and medium-size enterprises are on their way to adopting some of the newest technology to help run their business, and that includes embracing solutions to enhance their payments and banking capabilities. The latest PYMNTS.com SMB Technology Adoption Index shows how SMEs are progressing along this line.

Online 100

Online Payments Survey Mobile 100

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Developments Around The Cloud Banking World. Developments Around The Cloud Banking World.

Digital Banking 230

Digital Banking Innovation Online Technology 230

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

JULY 25, 2019

Banks need to innovate faster and further when it comes to the technology they use on their online platforms, as to stay one step ahead of bad actors with access to the same technology. Banks need to make sure they’re using tech in ways that keep the fraudsters out, but don’t send customers looking for another service.

Digital Banking 176

Digital Banking Innovation Fraud United States 176

PYMNTS

AUGUST 21, 2019

Legacy banks have their work cut out for them if they want to survive another century as key players in the digital banking world. This is driving legacy banks to take a closer look at their own products and strategies, with many rising to the challenge. Around the Digital Banking World.

Trends 194

Trends Digital Banking Innovation Regional 194