PYMNTS

MARCH 12, 2019

Digital banking customers of today aren’t looking for the bank with the newest features — they’re looking for the bank that can keep their data safe. Any security mishap can send customers to one of the other digital banking apps that are ready and waiting for them. Around the Digital Banking World.

Digital Banking 209

Digital Banking Fraud United States Security 209

PYMNTS

APRIL 18, 2017

From selfie authentication to finance tools that respond to emojis to computer-generated avatars that look and act like real people, new technological tools are giving digital banking a makeover. Banking Gets New Tools, New Players. In the U.K., Giving Virtual Assistants a Facelift.

Report 110

Report Digital Banking Tools Technology 110

NCR

JUNE 21, 2016

According to a recent study , all four of the leading banks are among the ten least-loved brands by Gen Y, and one in three millennials revealed they’re open to switching financial institutions in the next 90 days. Millennials don’t like traditional banks and don’t see any stark differences between them.

Millennials 45

Millennials Data Study Digital Banking 45

CB Insights

JULY 25, 2019

Fintech is often associated with digital tools targeted at tech-savvy millennials. Financial education tools are being tailored to seniors. Money management tools are helping people stay independent. Estate planning gets a digital makeover. Financial collaboration tools target families & caregivers.

Millennials 73

Millennials Fintech Tools Fraud 73

PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. Armistead also spoke to the lesson the bank is learning from smartphone apps to better serve its customers online and in brick-and-mortar locations.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

SEPTEMBER 24, 2019

Digital banks , for one, are teaming up with technology providers to accelerate settlement times for payments collected at the point-of-sale (POS). Legacy banks are similarly at work, with one major FI seeking to beat out FinTech competition by offering same-day access to credit card deposits.

Mobile 246

Mobile Payments Apple Millennials 246

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities. Around the Digital Banking World.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

FEBRUARY 25, 2020

Banks and legacy financial institutions (FIs) might be wise to study what disruptive technologies recently did to the print publishing industry, taxi cabs, network TV, and a host of other businesses that were disintermediated with little to no warning in recent years. Mobile Cards: Make or Break?

Mobile 153

Mobile Cards social media Survey 153

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. FICO Admin. Tue, 07/02/2019 - 02:45. by Sarah Rutherford. expand_less Back To Top.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

MAY 4, 2017

Cash as a Budgeting Tool. Against this backdrop, agreed the executives, banks are investing heavily in digital while rapidly reducing their physical branch footprint — but at the same time boosting ATMs as a sort of hybrid, satisfying the need of some consumers to have a physical point for withdrawal of funds.

ATM 192

ATM Millennials United States Study 192

PYMNTS

JULY 1, 2020

The collaborative analysis does not predict an overnight exodus of consumers from their banks and does not assume that Amazon is ready to leap into personal banking. But a significant share of consumers are willing to bank with the institutions, financial or otherwise, that offer them the best spending and money management tools. .

Survey 183

Survey Cards Millennials ATM 183

NCR

APRIL 16, 2018

.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens. According to Glover, that means banks in the U.S.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

DECEMBER 3, 2019

Amazon Launches Voice Transcription Tool For Doctors. Amazon Web Services (AWS) is rolling out a voice transcription tool for doctors at its re:Invent conference. UK Digital Bank Monzo Taps Visa Exec As US CEO. Monzo, London’s digital unicorn, has appointed TS Anil to lead U.S. operations.

Fintech 132

Fintech Colorado Payments Operations 132

PYMNTS

MAY 29, 2020

Credit unions (CUs) are upgrading their automated teller machines (ATMs) to offer a broad array of banking services from loan applications to account transfers and beyond in the hopes that having more versatile ATMs will be able to meet the needs of their members as brick-and-mortar branches stay shuttered.

Maine 130

Maine ATM Innovation Millennials 130

PYMNTS

FEBRUARY 26, 2019

Though banks want to bring customers into the digital fold (it saves time and money, and, after all, 58 percent of consumers prefer digital banking to other methods), there will always be a need to serve them across physical locations, too. The goal for financial services, then, is a unified service model.

Mobile 181

Mobile Examples Millennials Digital Banking 181

PYMNTS

JANUARY 29, 2020

Their traditional banking rivals are now supplemented by young, agile FinTechs that advertise the most advanced technology and much greater efficiency than their legacy counterparts, meaning that CUs must lean into their strengths to get ahead. The other is the latest technology. There’s No “I” in CU. Getting Technical.

St. Louis 130

St. Louis Missouri Survey Kansas 130

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. Combining the physical and the digital. Image: iStock/ipopba.

ATM 81

ATM Millennials Customer Experience Tools 81

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

Accenture

MAY 7, 2019

And it’s not just millennials who are thinking of jumping ship. So, when it comes to the onboarding and origination journey in this new and evolving digital age—what is important for banks to get right to appeal to the digitally native customer? However, this isn’t just a frustration for your average millennial.

Customer Experience 178

Customer Experience Online Millennials social media 178

Gonzobanker

APRIL 3, 2019

If consumers can get constant access to services and purchase through their computers, mobile devices and smart home technology, it follows that they would expect a similar level of connectivity (for service, advice and purchases) from their financial institutions. It’s not a “Millennial thing.”

social media 98

social media Exercises Millennials Training 98

PYMNTS

SEPTEMBER 21, 2018

The popularization and widespread adoption of digital and mobile banking tools have presented banks with plenty of new opportunities, but they’ve presented new risks as well. Cybercriminals are finding new fraud opportunities as consumers turn to connected channels to manage their bank accounts. All told, 16.7

Fraud 100

Fraud Security Cards Mobile 100

PYMNTS

JULY 31, 2017

Other innovations for credit unions were developed as a result of collaborations with financial services technology providers. Some of these partnerships were specifically aimed at helping SMBs.

Report 114

Report Innovation Regulation National 114

PYMNTS

NOVEMBER 16, 2016

Kriplani pointed to a very basic banking solution to illustrate this point. A small business can easily use a consumer bill pay tool to pay an invoice. In short, servicing a small business can quickly become a technological mess. The Small Business Demand. ” . ”

Meeting 100

Meeting Fintech Tools Technology 100

Gonzobanker

OCTOBER 5, 2022

In addition, about three in 10 respondents said reporting lost or stolen cards, cardless ATM access, turning debit and credit cards on or off, and person-to-person (P2P) payments were features that would lead them to be “extremely likely” to switch banks. Banks strive to become consumers’ “primary” bank. SOURCE: S&P GLOBAL.

Survey 78

Survey Mobile ATM Cards 78

Gonzobanker

OCTOBER 5, 2022

In addition, about three in 10 respondents said reporting lost or stolen cards, cardless ATM access, turning debit and credit cards on or off, and person-to-person (P2P) payments were features that would lead them to be “extremely likely” to switch banks. Banks strive to become consumers’ “primary” bank. SOURCE: S&P GLOBAL.

Survey 78

Survey Mobile ATM Cards 78

PYMNTS

JUNE 21, 2016

Best Use of Technology: Fiserv. Life moves quickly and people want banking and payments experiences that are in step with how they live and work. Millennials are every banker’s dream, but they are among the hardest group of individuals to service. Most Disruptive: FIS.

Millennials 101

Millennials Innovation System Payments 101

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. A finance pro who was not afraid of technology, Trylko brought respect and class to every endeavor he undertook. And this year’s Smarter Bank is … drum roll … USAA.

Idaho 148

Idaho Conference Data Marketing 148

Fintech Labs Insights

JANUARY 15, 2016

Available only via mobile app, imaginBank is a new initiative by Spanish bank, Caixabank targeting millennials. CaixaBank CEO Gonzalo Gortázar said the new mobile-only bank was part of a “commitment to providing new services that perfectly complement the more traditional banking model.” CaixaBank serves 2.9

Millennials 12

Millennials Mobile social media ATM 12

PYMNTS

MARCH 2, 2020

Perhaps most important, they are the most active pursuers of expanding the payment technology they offered. percent of core and IT-enabled FIs have invested in payment technology over the past three years, compared to 22.2 percent of IT-enabled banks. According to PYMNTS data, 62.8 According to our figures, about 24.3

Innovation 222

Innovation Data System Mobile 222

CB Insights

DECEMBER 10, 2020

Bank of America, for one, saw profits drop 16% year-over-year (YoY) in Q3’20 to $4.9B. The pandemic has also accelerated recent trends in banking, especially among the millennial demographic, which tends to favor digital banking and online brands over traditional banks. Wealth & investments.

America 101

America Lending Cards San Francisco 101

PYMNTS

MAY 30, 2016

We talk to nearly 700 SMBs every quarter to get their views on payments and technology adoption. What we learn is that familiarity does not always breed contempt — checks are still a well-trodden way to make a payment — but that new technologies are starting to make some headway. Digital Banking. Are SMBs Ready For EMV?

Trends 100

Trends Retail Fraud Mobile 100

PYMNTS

MAY 21, 2016

That, as it turns out, was the good old days of voice technology assistance. Today the incorporation of voice technology into daily activities runs the gamut, from taking music requests on-demand to ordering from Amazon to typing your texts for you. to roll out a voice technology offering. The response thus far? Phenomenal.

Technology 115

Technology Trends Maine Digital Banking 115

CB Insights

OCTOBER 10, 2018

What these startups share is the goal of creating customer-centric banking products that target underserved individuals and businesses. DOWNLOAD THE 61-PAGE consumer banking REPORT. See which startups are helping JPMorgan, Bank of America, and Citi build the digital banking platforms of the future. Millennials.

Retail 78

Retail Cards Millennials Mobile 78

Banking 2020

FEBRUARY 17, 2015

For everyone from lazy millennials in the suburbs to disadvantaged denizens in under-developed regions, this is a game-changer. And then, of course, there’s the technology. 2030, 2 billion people who don’t have a bank account today will be storing money and making payments with their phones. It almost seems inevitable.

Mobile 40

Mobile Online Millennials Course 40