PYMNTS

FEBRUARY 14, 2020

We have deep dives into unattended retail, rapid settlements and cybersecurity, as well as news on Mastercard receiving the go-ahead from China’s central bank to set up a bank clearing business. NEW DATA: Consumers Like Cashier-less Retail But Retailers Aren’t Hitting The Mark. Trackers and Reports.

Retail 141

Retail Cards Millennials Fraud 141

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

Video 224

Video social media Millennials Data 224

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. Top News . operations.

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

JANUARY 19, 2021

There’s a reason that bank apps and websites ask, “was this information helpful?”. That simply won’t fly in the digital-first decade. Findings from PYMNTS Retail Banking Services’ Paradigm Shift speak volumes about the shifts happening in customer preference, and how FIs can capitalize on new information formats.

Study 196

Study social media Millennials Retail 196

NCR

JULY 7, 2017

All banks are aware of the importance of catering to the needs of the millennial generation. This tech-savvy cohort is set to dictate the direction the banking industry will take over the coming years and decades. It requires banks to develop a strong understanding of what motivates and matters to their customers.

Millennials 75

Millennials Customer Experience Meeting Industry 75

PYMNTS

DECEMBER 11, 2018

Give a deep and welcoming hello to the newest form of window shopping — a consumer behavior that will help to shape retail in 2019 and beyond, and a trend that stands as an increasing part of shopping, one that promises to impact brick-and-mortar merchants as they decide how to innovate. That’s not to say physical retail is dying.

blockchain 170

blockchain Retail Trends Mobile 170

PYMNTS

APRIL 10, 2018

By the numbers, digital banking is — and is not — extremely popular with consumers of all stripes. According to the latest edition of the PYMNTS Digital Banking Tracker, when it comes to some tasks, consumers are clearly comfortable with leaving the physical world behind and making the digital conversion.

Mobile 101

Mobile Digital Banking Millennials Online 101

PYMNTS

JULY 15, 2019

Of all the banking institutions releasing Q2 earnings this week, watch for JPMorgan, whose strong performance can be credited to a growing millennial customer base and continued digital innovation. Continued development of JPM Coin has garnered interest from customers around the world, especially millennials.

Innovation 139

Innovation Millennials Conference cryptocurrency 139

PYMNTS

OCTOBER 7, 2019

Miami-based NYMBUS announced the licensing of NCR’s D3 Digital Banking platform (D3) to give financial institutions the opportunity to quickly offer customers new brands, the FinTech announced in a press release on Monday (Oct. By [adding this] platform and product capabilities, we will achieve significant acceleration in growth.”.

Miami 109

Miami Digital Banking Branding Meeting 109

Bank Innovation

JULY 11, 2018

Citizens Financial Group joins the latest band of established FIs in launching its version of a digital-first bank called Citizens Access.

Groups 225

Groups Millennials Digital Banking Operations 225

PYMNTS

MARCH 2, 2020

How important are humans to your retail banking experience? It’s a fair question given that ATMs and mobile banking can now make the whole “teller in a window” thing disappear permanently. It’s one of the themes explored in the February 2020 Digital-First Banking Tracker® , done in collaboration with NCR Corporation.

ATM 191

ATM Millennials Retail Video 191

Independent Banker

OCTOBER 29, 2014

Finding the right place, at the right pace in a volatile and uncertain mobile marketplace. Large banks and nonbanks, merchants and technology companies are pressing to solidify their inroads into the financial transaction business. Research and everyday observation show how consumers are increasingly using mobile technologies.

Mobile 105

Mobile Community Bank Community Technology 105

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. What can financial institutions learn from TikTok?

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. FICO Admin. Tue, 07/02/2019 - 02:45. by Sarah Rutherford. expand_less Back To Top.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

AUGUST 14, 2018

. $2 billion: The amount of deposits Canada’s first digital bank EQ has taken in since its founding in 2016. $1 51 percent: Share of millennials who are more willing to purchase from brands that offer a strong mobile experience.25 1 million: What a NYC taxi medallion cost in 2015. Today, they auction for around $175,000.

Data 100

Data Millennials Bitcoin cryptocurrency 100

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

SEPTEMBER 3, 2020

Beyond the wholesale shift to digital payments, Cole told PYMNTS in a recent interview, there are pockets of growth that are seeing more digital acceleration than others as lockdowns linger and businesses reopen on a staggered basis. As he told PYMNTS, “Payments behavior is generational.”. Security Is Top Of Mind .

Payments 262

Payments Security Millennials Retail 262

CB Insights

OCTOBER 10, 2018

See which startups are helping JPMorgan, Bank of America, and Citi build the digital banking platforms of the future. Why now for digital banking startups. Digital banking adoption among consumers and small businesses (SMBs) is at an inflection point. Incumbents Play Catch-Up. savings accounts.

Retail 78

Retail Cards Millennials Mobile 78

Gonzobanker

OCTOBER 3, 2017

Balance sheet growth from larger commercial clients does not consume the same headcount and resources that the retail business requires. Yet, these commercially focused banks should think twice before they think they can survive without retail. Mid-size banks need to fight this street war with data.

Retail 60

Retail Strategy Marketing New Jersey 60

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments. percent of consumers who use these apps are dissatisfied with them.

UX 150

UX User Experience Survey Meeting 150

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. Combining the physical and the digital.

ATM 81

ATM Millennials Customer Experience Tools 81

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Digital Banking.

Retail 40

Retail Trends Millennials Mobile 40

Gonzobanker

OCTOBER 5, 2022

A consumer study from S&P Global—which asked mobile banking users which mobile banking features might get them to switch banks—reveals the contradictory responses consumers often provide. So why aren’t millions of mobile banking customers switching to those banks? SOURCE: S&P GLOBAL.

Survey 78

Survey Mobile ATM Cards 78

Gonzobanker

OCTOBER 5, 2022

A consumer study from S&P Global—which asked mobile banking users which mobile banking features might get them to switch banks—reveals the contradictory responses consumers often provide. So why aren’t millions of mobile banking customers switching to those banks? SOURCE: S&P GLOBAL.

Survey 78

Survey Mobile ATM Cards 78

PYMNTS

SEPTEMBER 3, 2018

And perhaps banks and merchants would do well to keep in mind that Canada provides a telling example of what happens in a friction-filled payments experience, as 53 percent of consumers in that country will abandon transactions should the process prove a rocky one. Digital Banking: Looking Cross-Border For New Opportunities .

Mobile 100

Mobile Course Digital Banking Survey 100

Bank Innovation

OCTOBER 26, 2018

Bank of the West recently added 143 ATMs across the Denver and Sacramento metro areas through an agreement with ATM operator Cardtronics. Millennials, actually. One target?

ATM 150

ATM San Francisco Denver Sacramento 150

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JUNE 7, 2019

They have to provide personally identifiable information, must respond to communications over the mobile devices they wield, or provide evidence of their identities through biometrics like facial or fingerprint scans. Finn: JPMorgan shutters its project aimed at bringing more millennials to digital banking.

Fintech 101

Fintech Study Online Retail 101

Insights on Business

FEBRUARY 27, 2019

Your executive teams may feel that their current mobile apps and internet banking operations are sufficient. And yes, for now you can still reach profit objectives and meet C/I ratio targets—while investing in more mobile and internet banking capabilities on the side. Use case: Focus on the millennial market with mobile.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

NOVEMBER 8, 2017

Pundits prophesy a cashless society — and indeed, vast swaths of consumers are migrating to digital and mobile channels for many of their banking needs, as shown by a decline in the number of brick-and-mortar retail bank branches. Since 1992, foot traffic to banks has decreased by 34.2

ATM 126

ATM Strategy Mobile Millennials 126

PYMNTS

MARCH 2, 2020

For all the differences between finance and retail, that same overriding consideration around providing a better experience around a better value is now pushing its way into consumer-facing financial services. Among bridge millennials, Americans biggest earning and spending demographic, the figure jumps to 41 percent.

Innovation 222

Innovation Data System Mobile 222

Fintech Labs Insights

JANUARY 15, 2016

Available only via mobile app, imaginBank is a new initiative by Spanish bank, Caixabank targeting millennials. CaixaBank CEO Gonzalo Gortázar said the new mobile-only bank was part of a “commitment to providing new services that perfectly complement the more traditional banking model.”

Millennials 12

Millennials Mobile social media ATM 12

Accenture

OCTOBER 3, 2017

Now, with PSD2 implementation across Europe just a few months away, new research from Accenture points to a major opportunity for UK banks: We’ve found that more than two-thirds (69 percent) of UK consumers say they won’t share their personal financial data with third-party providers.

social media 151

social media Millennials Online Fraud 151

PYMNTS

MAY 30, 2016

Consumers are moving to the Web to do their shopping, and the tool of choice that they are using is their mobile phone (or tablet). To add insult to injury here, the Census Bureau’s accounting for online sales as a percentage of retail sales may not be keeping up with the reality of what consumers are doing. Digital Banking.

Trends 100

Trends Retail Fraud Mobile 100

The Financial Brand

JANUARY 11, 2021

What bankers must know about this tech-powered 'alt bank.'. The post Is Challenger Bank Chime the Future of Retail Banking? The Chime juggernaut received a rocket boost from COVID's impact on consumers. appeared first on The Financial Brand.

Retail 39

Retail Branding Customer Experience Innovation Strategies 39

NCR

FEBRUARY 17, 2017

So when it comes to omnichannel banking, financial institutions (FIs) should be focused on delivering a coherent service across all customer touchpoints. That includes growth areas like mobile banking, of course, but also covers traditional cornerstones of retail banking like the ATM. million in 2015.

ATM 85

ATM Mobile Strategy Fraud 85